Auden House

473 Audenshaw Road, Audenshaw, Manchester M34 5PS
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9.0 61 Reviews
  • Auden House, Manchester
Auden House provides care and accommodation (without nursing) for up to 24 people. The home is situated in a residential area of Audenshaw and accommodation is provided in single rooms over two floors serviced by an 8 person lift and 2 staircases. Auden House offers specialist care in dementia, sensory impairment, physical disability and old age.

The Auden House philosophy is to foster an atmosphere of care and support which both enables and encourages residents to live as full, interesting and independent a lifestyle as possible. The activities co-ordinators plan a varied programme to suit all abilities and tastes.

The home has a dedicated team of competent & highly trained staff, many of whom have been with Auden House for several years.

Home cooked meals are provided, offering a varied cooked breakfast each morning, a hot 2-course meal at lunchtime, a light meal in the evening and a small supper.

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Care Provided by Auden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Auden House Care Ltd
  • Person in charge
  • Emma Pearson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Auden House

  • Weekly Charges per Person
    • Self-Funded Residential Care £738 – £804

  • Fees include:
    - Food and non-alcoholic hot and cold drinks as required for normal diets whilst the Service User is on the Company’s premises. Special diets can be catered for by prior arrangement as required. A supplemental charge may apply.
    - 24 hour personal care on a non-exclusive basis;
    - Heating and lighting;
    - Laundry of clothes & bedding


    Not included in the fees are access to additional services such as dry cleaning, hairdressing, chiropody, newspapers, medical requisites other than those on prescription and personal shopping purchases.
  • (these prices are only a guideline, please contact Auden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time except please avoid mealtimes 12-13:30 and 4-5pm to ensure residents not disturbed during this time and that the staff can focus their attention on ensuring all residents eat well.


  • Parking

  • Car park is at rear of the property accessible from Clarendon Road. Parking is available at the front of the property on Audenshaw Road, but please be mindful not to cross the bus lane during the protected times as signposted (currently 7-10am and 4-7pm)


Auden House Reviews (61)

Total of 61, showing 21-40
9.0

Auden House has a Review Score of 9.0 (9.021) out of 10, based on 4 reviews in the last 2 years. Over all time Auden House has 61 reviews.

Overall Experience

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Date Published

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Review from K Q (Daughter-in-law of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled really well at Auden House. All contact with the home although usually not face to face because of the Covid crisis has been extremely positive nothing is too much trouble. We are extremely satisfied.

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Review from Tony B (Nephew of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Auden House is a breath of fresh air. It provides a safe, caring and friendly home for a treasured Aunt and allows her family and friends to rest easy in the knowledge that she is happy and well cared for. Her individual quirks and foibles are accepted gracefully and with good humour and my aunt has
flourished since she has been a resident. I couldn't recommend Auden House more highly. The staff are always helpful and clearly prioritise the wellbeing of their residents above all else. The property and garden are all we could wish for in this handy and pleasant location. Thank you everyone working at Auden House.

Reply from Judith Stockton, Director at Auden House

Many thanks indeed for providing this lovely feedback. It is greatly appreciated by all the team.


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Review from Catherine A (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we found Auden House we struck gold. My Mum has been so well cared for by a team of wonderful people. Very professional, my mum had dementia and with an excellent care plan of activities, she thrived in a wonderful atmosphere of an amazing staff. The meals are home-cooked with excellent choices
for individual tastes by an amazing kitchen team. Auden House is spotlessly clean and home from home with a very friendly atmosphere. Covid has been challenging for everyone, but especially those in care homes, both residents and staff, but despite everything, the team at Auden House could not have done more. Always with a smile and always so caring.

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Review from Sandra H (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Auden House for the last 6 months. My sister and I visited numerous homes prior to Mum moving here and as soon as we walked in, we knew it was the right choice. Mum is extremely happy here, is well cared for and is treated with the utmost respect and dignity. There are
plenty of activities and outings to enjoy but she never feels pressured into joining in with anything if she doesn't want to. She enjoys her meals, which are freshly cooked in-house and a lot of the fruit and vegetables are home-grown by the owner, which makes them of the highest quality. My sister and I would have no hesitation in recommending Auden House to anyone and are extremely grateful to everyone there for making my mum feel safe, comfortable, happy and well looked after.

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Review from Vera H (Friend of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found on visiting Auden House, a very friendly care home. The staff are very helpful. If I had to choose for myself when the time comes I would choose Auden House because all the people here are very happy and content. The staff certainly look after the residents extremely well.

Reply from Judith Stockton, Director at Auden House

Thank you for taking the time to post a review. Your feedback is greatly appreciated by all of our team.


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Review from Phil C (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home a great place for my mother.
She is well treated.
The home is very clean, great caring staff, and mum loves the food.
Very happy.

Reply from Judith Stockton, Director at Auden House

Many thanks for taking the time to post a review. It is greatly appreciated by all our staff.


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Review from Graham S (Son-in-law of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently gone to live at Auden House. I am amazed at how happy and settled she is, all the staff are so caring and supportive. I am also happy that she is being encouraged to partake in activities, nothing is too much trouble. When I go to visit, the staff are always welcoming.
It is a big relief to know that she is safe and well cared for and even more importantly, that she is happy and treated with dignity.

Reply from Linda Daniels, Manager at Auden House

Many thanks indeed for your feedback. Your comments are greatly appreciated by all staff.


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Review from Dawn W (Niece of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family could not ask for better care of my auntie! The staff at Auden House are amazing and go above and beyond to provide excellent care for my Auntie. They are all professional, caring and treat her with the highest level of dignity. A wide of range of activities are provided to the residents.
Auden House is well looked after and very clean. The quality of food is exceptional and caters for all dietary needs. The manager of Auden House is very professional and caring and has offered exceptional support to both my auntie and also to our family. We are extremely happy that my auntie is living in such a caring and safe home. My auntie is the happiest she has been for a very long time!

Reply from Judith Stockton, Director at Auden House

Many thanks for taking the time to post this review. Your kind words are appreciated by all the staff at Auden House.


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Review from Gabrielle H (Granddaughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nanna has settled into Auden House very well, mainly due to the care and attitude of all the staff. Nothing is too much to ask and all staff are friendly and happy and treat all the residents with great respect and humour. There is always something going on, be it entertainment, crafts or just daily
life and there is always a lovely atmosphere.
The fresh homegrown produce used in the meals always looks fabulous. We are very lucky my Nanna is living somewhere she feels safe and comfortable.

Reply from Linda Daniels, Manager at Auden House

Many thanks for your kind words. It is much appreciated by all the staff at Auden House.


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Review from Alan W (Son-in-law of Resident) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff here have been welcoming and friendly at all times. The interest and individual care offered to my mother-in-law has been exceptional and Auden House has the atmosphere very much of a home-from-home for the residents. Activities and shared hobby times are a regular feature and
provide stimulation and enjoyment throughout the week. The efficiency of systems in place give significant reassurance to relatives that health and security are continually monitored, both technically and as a means for maintaining the happiness of all residents.

Reply from Linda Daniels, Manager at Auden House

Thank you very much for your kind words. It is much appreciated by all the staff at Auden House.


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Review from Rebecca D (Daughter of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Auden House for a number of years now. Myself and my brother and sister have been delighted with the level of care shown to her.


The staff go above and beyond to make sure that the residents are safe and well cared for. It is a friendly atmosphere, with cheerful staff and

management. My mother suffers from dementia and other health related issues and I trust the staff at Auden House with her day to day care. They understand the problems with dementia and go out of their way to support my mother.


I am very grateful for the care she receives there and after searching through other care homes initially for her, I would not hesitate to recommend Auden House. It is a home from home where I know that she is safe and cared for


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Review from Ann J (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been living at Auden House for over 12 months. Your biggest fear when moving your loved one into a home that the care would not match your expectations. I am pleased to say that the staff at Auden House have succeeded in making my mum and her family feel settled, cared for and loved.
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are plenty of activities and any issues are dealt with efficiently and without fuss.

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Review from Colette S (Daughter of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a happy resident here for 20 months before she very sadly passed away on March 13th, 2018. Mum was treated with respect and dignity by all the staff here. She settled very quickly, despite my previous misgivings about Mum living in a care home, and soon felt at home due to the sensitive care
of the staff, and her relationship with her carer. The atmosphere was a happy one with a firm emphasis on regarding the residents as people who matter, people who have held responsible positions in life and have brought up families successfully, and not on their current status of being elderly and suffering from dementia. The staff always communicated with us and I always trusted that Mum’s best interests were paramount. Mum loved the home-cooked food and the cook would always try to tempt Mum with different food in an attempt to build her up once she became poorly. If Mum was under the weather the doctor would be called out regularly, nothing was too much trouble at Auden House.

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Review from Liz D (Daughter of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, Auden House is “the best”. As a family, we read many reviews and visited many care homes before deciding Auden House was head and shoulders above them all. The Manager came to visit Mum in her own home, and chatted with her about her life and talked about her and her family. Mum went
for a day visit and she was sold. Auden House isn’t all about the money “they all really care”. The staff sit in the living areas with the residents all the time. When they are doing paperwork relating to the residents, they do it in the lounge and not locked away in an office. All the time keeping everybody happy and looked after. The ladies are treated like royalty having their hair and nails done. Families are made very welcome and everything is very transparent. The owners are always around and they grow a lot of their own fruit and vegetables in the garden which is used at mealtimes. I would just like to thank Auden House for all they did for our Mum who we sadly lost in December.

Reply from Judith Stockton, Director at Auden House

Thank you for taking the time to write a review and for your kind words Liz. It means a lot to know that our care is appreciated.


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Review from Anne W (Daughter of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother lived in Auden House, she was very happy in there.
All the staff were excellent with her, she liked everybody in there.
It is a very friendly home and my mother was well looked after and had excellent care.
Auden House is one of the best care homes, I would recommend it to anyone.

Reply from Judith Stockton, Director at Auden House

Thank you for taking the time to submit your review. It is much appreciated.


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Review from Maureen N (Niece of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Auden House to be the perfect place for my 96 year old auntie. She has all the company she was lacking at home where she lived alone. Her health and well being improved dramatically due to the excellent care and friendships she has made with all the staff and other residents. The staff
are so very caring and friendly both to my auntie and ourselves when we visit. We think we made an excellent choice when choosing this care home and would certainly recommend it to anybody who is in need of good care and a friendly face.

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Review from Liz E (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had respite at Auden house for a period of two weeks. The carehome is outstanding I cannot fault it. There is a natural flow to how the carehome is run. The care staff are by far the best I've come across. They are extremely interactive with all residents. My mum had such a lovely break and is coming
back next week. Thankyou Auden House.

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Review from Henny H (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 93 years old and suffers from vascular dementia. In December 2017 he had required twenty four seven care and I was lucky enough to find a place at Auden House. On my first visit to make arrangements regarding Dad's stay I was struck by the cleanliness of the house, a huge plus for most
families in my position. Dad has been with Auden House for almost two months and has received excellent care. The staff are warm and caring, empathetic to both residents and their families. The residents seem happy and contented, enjoying a laugh or banter with the staff on duty. He has a bright, airy room and it is worth saying that the food and drink more than satisfy Dad's large appetite!


It is a huge relief to my brother and I that he being cared for by his "other family" at Auden House.


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Review from B H (Wife of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that all requests are listened to and if possible allowed.
Grounds in the care home are excellent and residents are allowed open access to them.
Relatives are allowed at all times and are treated well.
The residents are usually occupied with things to do to stimulate them if they want
or if they want a quiet room, that is there for them.
Small animals are welcome to visit and are welcomed.
Food at the care home is homemade and caters for different diets.
A choice is available.

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Review from Peter H (Son of Resident) published on 20 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently been admitted. I couldn't be happier, perfect for him, ideal location for us, staff brilliant, feels like home from home.
We were a bit hesitant at first but the manager and her staff have been very genuine and friendly which eased our choice.
They are always happy, never moan,
talk to the residents like real people rather than just a job type situation.
The home cooked food looks really tasty. The aroma always makes even me want one.

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Current Review Score: 9.0 (9.021)

Overview of Review Score

The Review Score of 9.0 (9.021) out of 10 for Auden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Auden House is calculated as follows: ( (39 Excellents x 5) + (9 Goods x 4) ) ÷ 48 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.208 Points relating to the number of positive Reviews for Auden House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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