Daisy Nook House

Bamburgh Drive, Ashton-under-Lyne OL7 9SX
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9.9 88 Reviews
  • Daisy Nook House, Ashton-under-Lyne
Daisy Nook House care home is nestled ideally within a peaceful area of Ashton-under-Lyne.

As well as being equipped with the skill and knowledge to offer personalised residential and residential dementia care to residents, the care team also work hard to ensure Daisy Nook House is a vibrant place to live. Led by an experienced and friendly Home Manager, they spend time learning about each individual resident and who they are as a person. This allows them to design a wellbeing and activities programme that offers things that everybody will enjoy, helping to keep residents engaged and living a fulfilled life.

Community also forms a key part of life at Daisy Nook House, as well as encouraging interaction within the home, the team also supports residents to engage with the local community, organising events with local schools, charities and businesses in the area.

Inside, the home offers a range of amenities to ensure there is something to make each day enjoyable. The home's hair salon and regular coffee mornings are very popular with residents, and the minibus provides the opportunity to explore the local area.

With a catering team which prides itself on making mealtimes enjoyable for residents and visitors, Daisy Nook House also offers a range of lovely dining areas where residents can relax and enjoy time with loved ones.

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Care Provided by Daisy Nook House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Wayne Jones (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Residents Internet Access
  • Television point in own room

Daisy Nook House Reviews (88)

Total of 88, showing 41-60
9.9

Daisy Nook House has a Review Score of 9.9 (9.920) out of 10, based on 24 reviews in the last 2 years. Over all time Daisy Nook House has 88 reviews.

Overall Experience

  • 70
  • 18
  • 0
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Date Published

88
3
9
24
64

Review from Kaye W (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff very friendly, informative and attentive. Moving Mum into a home was a tough decision but we made the best choice for her and she has been welcomed and settled in extremely well, even if Covid has made it difficult. The staff have done everything they can to support Mum and all
the family.

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Review from Diane J (Aunt of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely amazing with the events they create for the residents and the fundraising they do to raise more money.
I must say that I feel the staff deserve a pay rise as I have never seen anybody work as hard as they do and the ethical way they work is just second to none.
You need to
appreciate what you have! This is to the management.

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Review from B L (Resident) assisted by family/friend published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like more activities. Also, some staff need training when dealing with a blind resident - I am confused when more than one person is speaking to me in my room. Otherwise, really good staff.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Daisy Nook House

Thank you for your review. We value all feedback as this helps us to improve on our service where required. We have asked the well-being co-ordinator to meet with you again, to discuss what activities you would enjoy participating in. The staff will continue to meet with you daily, to discuss with you, what activities are taking place in the home that day and if you wish to participate. In relation to staff training to enhance communication with you, we are currently working with a social worker who is organising training for the staff team, to enhance this area of your care. I have also discussed your concerns with the staff team, so they are aware to introduce themselves and only one person to speak at once.


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Review from Gary D (Husband of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't tell you how extremely happy, as a family, we are to have my wife at Daisy Nook House Care Home. The staff are so considerate towards the residents and so understanding towards their needs. We looked at many homes before choosing Daisy Nook House and we were so lucky to have been able to get
a place, thanks to the wonderful manager.

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Review from Pat C (Daughter of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care of the Daisy Nook House Care Home staff for over three years. This month was the first time we have been able to visit her in her room since the pandemic. How wonderful it was to see that the homes excellent standards have been maintained. Her room and the wider building we
passed through were clean and fresh with doors open to the garden bringing in the warmth of the autumn day. Mum was as content as she has always been under the care of the devoted staff. During the past two years, we have shared in video calls, window visits and have been made aware of any changes in Mum's condition. All the staff should be praised for their commitment to providing only the best possible care for our loved ones and for that our family are truly grateful. You are all heroes.

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Review from Janice S (Niece of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to Daisy Nook House Care Home in December 2020, during the pandemic. From the very first day, the staff treat my aunt with kindness and dignity. Since that date, they have all excelled themselves with their love, care and kindness towards her and to my aunt's extended family. Nothing is
too much trouble and I can sleep at night knowing my aunt gets the very best of care.

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Review from Ronnie D (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is being well cared for and is happy living at Daisy Nook House Care Home. The staff are committed and nothing seems too much trouble, they understand her needs and always go the extra mile. Many thanks to all the staff for all their efforts in these difficult times.
We are unable to fully assess
Mum's room as she only took up residency in December 2020 and due to the pandemic, we understandably have not been able to gain access.

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Review from Sue G (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team, the best home by far.
The staff are worth their weight in gold.

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Review from Mary F (Friend of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You cannot find a nicer home for anyone. The staff are a pleasure to be with they treat the residents with respect and go way above-being carers and the shows they put on are amazing. The Christmas fairs they do and raise money for the home is brilliant

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Review from Anita J (Granddaughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our gran initially went to Daisy Nook house for respite care. Unfortunately, she has been unable to return to live independently and has now got a permanent place. Since being at Daisy Nook House we feel she is well looked after. She looks healthier, smiles more and is very sociable. We regularly see
our gran and bring her out for a few hours which she enjoys. She is able to share all her experiences of what she has been doing. We have never seen her so sociable. The staff are friendly and available to share any worries and vice versa. If there are any problems they will ring to inform us. Our gran is not very good with her mobility and we feel so much more at ease that she has 24-hour care readily available and feel this move has done her the world of good. It's always a hard decision to make for loved ones but we feel this move has provided a safe environment for our gran. Thanks to all the staff for the care they provide especially during a difficult time.

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Review from Mary W (Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's clean.
Comfy.

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Review from Barbara S (Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind staff.

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Review from Val R (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Daisy Nook House in January 2020 Just before the Pandemic. The staff have been lovely with her and the care they have provided is excellent. I cannot thank them enough. It has been so hard not being able to physically see my mum only seeing her through the window, even on her 90th birthday.
But the staff made it as special a day as they could for her, for which I was so grateful. The Manager is lovely and always available if I need to speak to her about my mum. She always has time for you and offers reassurance and support. I am so happy that my mum is being well cared for especially in these difficult times. I will always be grateful to the staff at Daisy Nook.

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Review from Lauren C (Granddaughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna has been in Daisy Nook care home for nearly 18months now and the home has given her a new lease of life, all the staff are brilliant with her and have a great relationship and always have her best interests at heart. She always seems happy and well looked after. Lockdown has been hard for everyone
but knowing that my nanna is getting the best care has made it a lot easier. We have been able to go to the window within distance. The staff have kept us up to date with video calls and pictures and the entertainment they have had has been brilliant and kept my nanna's mind off everything. As a family, we cannot thank everyone at Daisy Nook care home enough for everything they have done for my nanna and would 100% recommend this home.

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Review from A M (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked through the door I knew this was the place for my mum. It just felt right, she has a lovely sunny room overlooking the garden, with everything she could possibly need. I visit her most days and every time it just feels like I’m visiting her at home and all the staff are my extended
family. Can't put into words how much they look after my mother and how so very grateful all the family are to them.

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Review from Theresa L (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and cannot do enough to help my dad. If any concerns about my dad they always get in touch with me and keep me informed. They do their best to keep my dad happy and to keep his dignity in every possible way. My dad became a resident a long time ago within Daisy Nook House
and always been happy here. My dad was recently in hospital and the support my dad and his family for from the manager and staff was outstanding.

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Review from John S (Brother of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice staff, clean surroundings, warm and good entertainment.

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Review from Rachel D (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has early onset Alzheimers and was cared for at home for 10 years before her needs became too hard to sustain and 24hour care was needed.
The home was perfect for her, everything on 1 floor, spacious so she can walk about as she pleases, secure so she can't leave alone. Hairdressers within the
home and a large day centre with daily activities, singers, bingo, exercises etc. She settled no problem and the staff are wonderful.

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Review from J P (Sister of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Daisy Nook House is a lovely place. The staff are extremely pleasant and I feel comfortable knowing that my sister is well looked after and safe.

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Review from S P (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very pleased with Daisy Nook looking after Mum, especially after a disappointment with other homes we used.


We feel very confident that she is in the best place to suit her needs.


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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Daisy Nook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Daisy Nook House is calculated as follows: ( (264 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Daisy Nook House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Wayne

Wayne Jones

Job Title: Home Manager

Introducing Wayne Jones
Home Manager at Daisy Nook, Ashton-under-Lyne


What does ‘kindness’ mean to you?


“Being considerate to others’ circumstances, being generous with your time and having humility”


As a dedicated healthcare professional, Wayne has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Wayne closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role and why he decided to work in the care sector, Wayne remarked:


“The variety of the role, providing a safe, happy and fun place to live and work.”


“The old cliché but I wanted to make a difference, to hear laughter from staff and Residents is priceless and makes the harder days easier.”


Outside of work, Wayne enjoys travelling, spending time with his family and dogs as well as getting fit.


If you would like to find out more about Daisy Nook, Wayne would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.