Fir Trees

Gorse Hall Road, Dukinfield SK16 5HN
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9.3 59 Reviews
  • Fir Trees, Dukinfield
At Fir Trees care home, situated on the edge of the Cheshire Plain, in a residential part of Dukinfield, the team support older people to lead their best lives with personalised residential and residential dementia care.

The friendly and welcoming care home boasts en-suite rooms, a hair salon, quiet room and minibus for trips out, ensuring residents can stay connected with their local community. The team also understand how important it is to spend time with loved ones, and whether it be to enjoy a quiet drink or a special meal, visitors are always welcome.

Fir Trees take a holistic approach to care, ensuring all residents are able to lead a positive quality of life with the peace of mind that their care needs are supported. Getting to know residents personally, the team work hard to make sure every day offers something to look forward to.

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Care Provided by Fir Trees

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicole Gunning (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room

Fir Trees Reviews (59)

Total of 59, showing 21-40
9.3

Fir Trees has a Review Score of 9.3 (9.294) out of 10, based on 8 reviews in the last 2 years. Over all time Fir Trees has 59 reviews.

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Review from A B (Son of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout lockdown and the pandemic, staff have worked diligently and painlessly helping to keep residents safe. One can only be impressed by their attitude, approach and dedication. Keep it up!

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Review from G K (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot find any complaints. The staff are wonderful and my mother has been well cared for. The staff have done a wonderful job throughout this pandemic.

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Review from Neal S (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Fir Trees have been excellent in looking after my Mum during the Covid pandemic. Always kind and considerate to meet her needs, I cannot thank them enough. Despite my Mum suffering from dementia the staff have endeavoured to engage her in activities and brighten her day.

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Review from Paul W (Son of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must confess to feeling very uneasy when it first became obvious that my dad needed professional care, which my family and I were no longer able to provide. The press loves to report horror stories whenever it can, and I imagine they spin them to suit. However, from the first moment Dad went into
Fir Trees, he was cared for and made to feel valued beyond anything I had expected. Of course, his medical needs were met without question or complaint, but not only that, his social and community needs were met and he was given a tremendous sense of belonging there. Every member of staff made him feel they were delighted to meet him and look after him, not just the care staff, but so did the cleaners, laundry folks, kitchen staff, in fact every member of staff.

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Review from V P (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Fir Trees. My mother has been attending the Day Centre a for number of years. Mum, was always happy to attend, I could not fault the excellent care and attention Mum received from the staff at the day centre. When it became obvious that Mum needed full-time residential care. Mum was
fortunate to move into Fir Trees. My mum is thriving and has not looked so happy for a couple of years. The care provision is of a very high standard. Each and every one of the staff are truly dedicated to the residents. It is so reassuring to know my mum is safe, happy and content.

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Review from Martin V (Son of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in very well and it's the happiest he has been in years.
Thank you.

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Review from Trish B (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fir Trees is clean, warm and inviting. You can go in anytime and are always greeted with a smile and made to feel very welcome. I often ring twice a day if I haven't managed to get up and it's no trouble to the staff at all.
The care and attention they give the residents is outstanding from the
start of the day right through.
They treat everyone with great respect and understanding with patience. They are also there to support relatives, as times do get tough for me and they always help/support. First-class care all around.

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Review from Tina C (Niece of Resident) published on 23 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is a resident. We came to celebrate his birthday with him. My mum and I, this was the first time we have been we were made to feel so welcome, the staff were so nice and helped us celebrate as a family. I would like to say a big thank you to you all. One member of staff took a photo of some
of us. I would like a copy if this is possible. Thank you for a lovely day.

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Review from Mary R (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after and enjoys some of the activities provided. The staff are friendly to both mum and family members.

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Review from G M (Wife of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are good, my husband is looked after with dignity and he does think a lot of the staff.
If ever I have a query, it does get sorted out rather quickly.

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Review from M W (Granddaughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly, nice place, a nice room my nana is in. Nana seems really happy/content and that's all we ask for to see nana happy, settled, being cared for and looked after.
Carers are nice too.
Thank you.

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Review from Mandy L (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love the carers give to each and everyone of the residents is beyond belief, its like they are part of their own family. Lots of smiles, love and laughter. Bless you, all! Love this care home and so glad I chose this for my father.

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Review from Elizabeth S (Friend of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Fir Trees is a home that meets people's needs as best they can maybe need more staff on certain shifts when it is busy when the residents need more time.
Maybe go round with a meal list asking what they used to eat in their day and age, more variety of old fashioned meals.

Reply from Clare Sheehan, Careline Advisor at Fir Trees

Thank you for your review, we value all feedback as this helps us to improve our service where required. Staffing is allocated according to our resident's dependencies and this is reviewed at least monthly or more regularly if required. HC-One operates a food and beverage programme called 'food in focus', which is in line with Care Quality Commission standards for hydration and nutrition. HC-One has opted to provide residents with homemade, fresh food in which 75% of all meals are produced from raw ingredients. All the meats and a large proportion of dairy, fruit and vegetables we use are farmed in the UK. We aim to ascertain the likes and dislikes of our Residents and are happy to provide alternatives when requested.


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Review from Miriam N (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and helpful. Always doing things for the residents, the activities are very good for the mind. The security at the front door is excellent. Staff always have time to talk to you if you need help.

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Review from Christine Q (Daughter of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently passed away in the care home. My father was a resident for over two years, the staff have always shown him compassion and respect. The love and care that he was given during his final days was outstanding. I couldn't have wished for a more loving and dignified passing for my father.
The staff not only looked after my father but looked after me during a very difficult time.

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Review from K M (Granddaughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best thing we did was put gran here. We know she's eaten, she's safe and warm.

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Review from K M (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had problems walking, poor gait. The day care team was onto this right away. After a quick test, there was a concern of a potential fracture to her hip. We were called, as was the ambulance, at about 2 pm. It arrived at 5 am the following morning. I sat up all night with Mum aided by the night team.
I cannot praise the staff at Fir Trees enough. The only people who let us down were the 'digital team' fielding the ambulance call out.

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Review from Lindsey B (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has changed my mum's life, she is looked after extremely well and the carers are more like her friends.

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Review from Brian H (Son of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fir Trees is the third such facility I have had experience of and Fir Trees is by far the best I have experienced. The building and facilities are excellent. The treatment my Mother has received is excellent, the Staff are a credit to the care profession and go out of their way to make her happy.
Thanks to all.

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Review from Maureen M (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Fir Trees for seven months now. She has settled in really well.
The care she receives is excellent and I know she is being cared for every day by people who love doing their job and treat the residents as if they were their own family.
I enjoy going visiting Mum now as we can sit and
chat in a friendly environment and all the stress has been lifted so that I can have my own time back to spend with my family at home.

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Current Review Score: 9.3 (9.294)

Overview of Review Score

The Review Score of 9.3 (9.294) out of 10 for Fir Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.624 for Fir Trees is calculated as follows: ( (61 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.67 Points relating to the number of positive Reviews for Fir Trees is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 8 Positive Reviews ÷ 9.2 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Nicole

Nicole Gunning

Job Title: Home Manager

Introducing Nicole Gunning
Home Manager at Fir Trees, Dukinfield


What does ‘kindness’ mean to you?


“I believe that kind care involves treating people as you would want to be treated, to ensure they lead fulfilled lives.”


Nicole has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Yew Trees previously for a number of years, Nicole closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Fir Trees.


When asked what she enjoys most about her role, Nicole remarked: “I love leading a team and working together to make sure that our Residents receive the best possible care.”


Away from work, Nicole enjoys spending quality time with her son.


If you would like to find out more information about Fir Trees, Nicole has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.