Greatwood House

Mancunian Road, Denton, Manchester M34 7GX
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9.7 55 Reviews
  • Greatwood House, Manchester
At Greatwood House care home, situated ideally in Denton, just outside Manchester, the team support older people to lead their best lives with personalised residential and residential dementia care.

The friendly, purpose-built home has a range of places in which to socialise relax, dine and exercise, including a conservatory, landscaped garden, hair salon and tea room. There is also a minibus for resident trips out.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Greatwood House.

The dedicated and professional care team at Greatwood House like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Greatwood House, the team supports residents to take an active role in the Denton community.

The catering team at Greatwood House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The home boasts a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends. For the warmer months, the pretty conservatory and garden are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

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Care Provided by Greatwood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Odette Lilley (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Greatwood House Reviews (55)

Total of 55, showing 1-20
9.7

Greatwood House has a Review Score of 9.7 (9.673) out of 10, based on 10 reviews in the last 2 years. Over all time Greatwood House has 55 reviews.

Overall Experience

  • 37
  • 15
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Review from A C (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Greatwood House are fantastic. I can't name them all but I wouldn't know what I would have done without the support of them all. All the day staff here go above and beyond, not only with residents but also with families. I'm so happy my mum has a place in Greatwood. I'm just sorry I can't
name all the staff because they deserve a medal for what they do.

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Review from J S (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is settled now having been here six years almost. The staff are excellent and she is well looked after.

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Review from D M (Son of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always appears to be well looked after and most importantly is happy.

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Review from Patricia T (Sister of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has learning difficulties and has been at Greatwood House for almost 12 months, in that time he has settled in well. The staff are wonderful, they all go above and beyond to care. They have different activities every week and trips out to the zoo and airport. He is really settled there, if
he wasn't I'm sure he would let me and the staff know.

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Review from Sharon K (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nice care home where they look after you and care.
Nice bright room and nice food.
Good staff.

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Review from Sue H (Daughter-in-law of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my mother-in-law is receiving here. The care home has a lovely atmosphere and she is very happy here. Thank you to all the staff for being so caring. Thank you.

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Review from Deborah E (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is caring, always someone about if needed. No worries about care for my mum.
Can always approach someone if there's a problem.
Thank you.

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Review from Suzanne A (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Plenty of entertainment and stimulation for the residents. A happy environment and friendly faces.

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Review from Pauline B (Sister of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Greatwood House since 29/09/2023. He was warmly welcomed and taken care of whilst he settled in. He loves it here, everyone is warm, friendly and nothing is too much trouble. The management and staff are excellent. They keep his family well informed. He also enjoys
the range of entertainment. He has even done Karaoke!

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Review from J M (Niece of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle went into this home a couple of months ago for respite care. We were unsure we'd made the right decision but we really did. He has settled in very well and is enjoying the company. The staff have and are all great, who go above and beyond. They have made us feel at ease about everything. They
are all really friendly. Always kept informed of any activities, outings etc. Excellent home would recommend to anyone.

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Review from Warren C (Son of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and the family are very happy with Mam's care. She is settled and well-dressed on our visits. Mam really enjoys our little sing-a-longs when we visit and I believe she enjoys the excursions which have been recently introduced. A giant step I believe.

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Review from Jennifer D (Granddaughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma coming to Greatwood House was an excellent choice. Grandma is a lot happier surrounded by other people. As a family, it made the situation a lot easier to handle. All staff are very friendly and accommodating. 10/10.

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Review from S R (Son of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad fitted in straight away. We're very happy and relaxed knowing he's been looked after.

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Review from J J (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No price for the peace of mind I now have that Dad settled quickly into a warm, caring and friendly environment. My dealings with the staff have been positive and reassuring. Dad enjoys their caring and company. It was good to call in and see staff dancing and singing with residents. Perfect!

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Review from Pauline A (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. Always looks clean and bright. Residents are well looked after.

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Review from G M (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have not yet been inside it is very clean. The staff are very helpful and look after my mum extremely well. My mum says it's like a 5-star hotel you can have what you want.

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Review from Christi M (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It must be wonderful as for years Mum has said she doesn't want to go into a home. 'I'm not ready yet' and 'don't want to go into a home' and has been very fearful of having to go into one. However, after being hospitalised with Covid for nearly 3 weeks, she was discharged to Greatwood House and although
she is only there for 4 weeks respite care, now she's begun to ask about the possibility of staying there.
So! Hats off to you Greatwood House staff. Although because of Mum's isolation and a further outbreak of covid in the home (not connected!) we haven't been able to go in the home to see it or see Mum sadly but staff have been so helpful facilitating phone calls/emails etc and had we lived nearer we could have had a 15 min 'window visit'. But as we live 2-3 hours away depending on traffic, I'm afraid we haven't been able to take up that option due to health issues of my own. But I have such peace of mind knowing Mum is being looked after so well. Thank you Greatwood House.

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Review from P R (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and professional.

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Review from Leanne T (Granddaughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff but updates aren't communicated very well, we arrived 30 minutes prior as advised when we booked the appointment but weren't made aware tests can be done at home to avoid the wait.
Note: the management rating below does not reflect Greatwood House staff but HC-One management.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Greatwood House

Thank you for your review, we value all feedback as this helps us to improve our service where required. Your concern has been discussed with the management team, to ensure visitors are made aware of the option to test at home and what this process involves. We would like to apologise for any upset or inconvenience this may have caused you.


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Review from John R (Husband of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class staff, clean warm welcome.

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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Greatwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Greatwood House is calculated as follows: ( (100 Excellents x 5) + (19 Goods x 4) ) ÷ 119 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Greatwood House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Odette Lilley

Job Title: Home Manager

Introducing Odette Lilley
Home Manager at Greatwood House, Denton


“I believe that kind care means listening, treating people with love and respect and going the extra mile whenever you can.”


Odette has gained over ten years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Odette joined Greatwood House as Home Manager because she closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Greatwood House.


When asked what she enjoys most about her role, Odette remarked: “I love the variety and getting a smile from a Resident is lovely.”


Away from work, Odette enjoys spending her spare time walking in the Pennines and camping when the weather allows.


If you would like to find out more information about Greatwood House, Odette has an ‘Open Door Policy’ and would be pleased to welcome you for an
informal discussion.


Frequently Asked Questions about Greatwood House

What types of Care is Greatwood House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greatwood House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Greatwood House have?

There are 60 Single Rooms.

What are the Facilities & Services at Greatwood House?

Minibus or other transport, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greatwood House to the centre of Manchester?

6.2 mile(s) as the crow flies, distance by road may be significantly further.