Greatwood House

Mancunian Road, Denton, Manchester M34 7GX
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9.7 55 Reviews
  • Greatwood House, Manchester
At Greatwood House care home, situated ideally in Denton, just outside Manchester, the team support older people to lead their best lives with personalised residential and residential dementia care.

The friendly, purpose-built home has a range of places in which to socialise relax, dine and exercise, including a conservatory, landscaped garden, hair salon and tea room. There is also a minibus for resident trips out.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Greatwood House.

The dedicated and professional care team at Greatwood House like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Greatwood House, the team supports residents to take an active role in the Denton community.

The catering team at Greatwood House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The home boasts a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends. For the warmer months, the pretty conservatory and garden are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

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Care Provided by Greatwood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Odette Lilley (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Greatwood House Reviews (55)

Total of 55, showing 21-40
9.7

Greatwood House has a Review Score of 9.7 (9.673) out of 10, based on 10 reviews in the last 2 years. Over all time Greatwood House has 55 reviews.

Overall Experience

  • 37
  • 15
  • 3
  • 0
  • 0

Date Published

55
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7
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45

Review from M A (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Greatwood House, management and staff for taking care of my mother in these trying times. Nothing short of excellent and professional care. I know it must be a stressful time for all concerned. Thank you all for your skill and patience.

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Review from M D (Granddaughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good/caring/kind staff/always helpful when I phone up to see how my nanna is.

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Review from Lynn M (Niece of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greatwood House is a very caring care home. My Aunt has been a resident here for 12 months and I cannot fault her care especially with current circumstances. My husband's father was in this care home 12 years ago and he was also well cared for. The staff are very helpful and always keep us in touch
if we are needed.

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Review from Cathy N (Daughter-in-law of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To place a loved one into a care home is a monumental and very difficult decision. We'd struggled so much with my mother-in-law. We were filled with guilt and relief when she entered Greatwoof House. It was the best decision we made, and in my opinion, literally saved her life. They've all been absolute
angels, and we, as a family, have not had a single problem of any kind. It's been particularly difficult of late because, after Covid, she was placed on palliative care. It is down to the love and dedication of the staff that she's now off palliative care and well again.

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Review from Nichola C (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to thank everyone who worked at Greatwood House for the love and care with which they showed my dad and us as relatives. The care, with which he was looked after, was excellent! I can honestly say with hand on heart, that they nursed him back to life, after how poorly he was when he first
went in. I have never had an issue with any part of his care or with any member of staff. Every member of the staff there is lovely and welcoming. My dad loved living there, and I could sleep easy at night knowing he was being well looked after. All I can say is a massive thank you to them!

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Review from Ranne E (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

V happy with all facilities, except the accounts dept. Room requires update.

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Review from L T (Daughter-in-law of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to live at Greatwood House in July 2015. In the time that she has been here, we have come to know all the staff, they work hard and are always focused on giving the best care possible, nothing is too much trouble for them. We as a family are happy when we leave the home that my
mother-in-law is getting the best care possible.

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Review from Janet K (Friend of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience as a friend of a resident when she was a resident here was that she was well looked after and the staff were excellent. My friend could be demanding but the girls looked after her so very well. I have recommended to other people to Greatwood House.

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Review from M B (Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a friendly home.

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Review from Jeff G (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always the care at Greatwood us superb and the staff dedicated and caring and approachable. my mother is safe and very well cared for.

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Review from Dorett S (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff to be caring, attentive and supportive in all of my father's needs. All staff are very helpful and communicate extremely well with the family.

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Review from Audrey M (Wife of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am writing this review on behalf of my husband who has difficulty filling in forms. He seems very happy and contented with Greatwood. He attends twice weekly and looks forward to going.


I myself have spoken on occasion to members of staff who I find to be very helpful, understanding and kind.


I am very happy that my husband enjoys his two days visits and I have no concerns whatsoever.


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Review from Patricia M (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother attends Greatwood for daycare and on the odd occasions to stay. If my mother is happy, not stressed, always willing to go, this says a lot to me.
The staff are always kind and attentive with her and she informs me she enjoys the food they give her. So this reassures me she is being cared
for.

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Review from Bernard C (Day Care) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite satisfied with the care I have received at the daycare.

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Review from J E (Wife of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Greatwood House for 2 years now.


We have always been treated in a professional manner and my husband has always been treated with respect and dignity. Care staff and management always deal with any issues that arise promptly.


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Review from M N (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent team very helpful and caring, the carers were brilliant, always around and helping. The food was very good and always a drink on the table.

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Review from Karen P (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been brilliant with my mum. They are very caring, always willing to help and treated my mum with dignity.
Would highly recommend this place to others wishing for their loved ones to be in a safe, caring environment.

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Review from Maria C (Granddaughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna was very happy with her stay, she said she would most definitely stay here again. All the staff were wonderful, she met some lovely friends and the food was great. She is actually sad to leave which is lovely to see. Thank you all for taking such good care of her.

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Review from B H (Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel a bit cut off from the outside world. It would be nice to go out a bit more.

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Review from Sheila S (Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Always good humoured and pleasant. Very useful service, nice to feel appreciated and useful.

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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Greatwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Greatwood House is calculated as follows: ( (100 Excellents x 5) + (19 Goods x 4) ) ÷ 119 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Greatwood House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Odette Lilley

Job Title: Home Manager

Introducing Odette Lilley
Home Manager at Greatwood House, Denton


“I believe that kind care means listening, treating people with love and respect and going the extra mile whenever you can.”


Odette has gained over ten years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Odette joined Greatwood House as Home Manager because she closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Greatwood House.


When asked what she enjoys most about her role, Odette remarked: “I love the variety and getting a smile from a Resident is lovely.”


Away from work, Odette enjoys spending her spare time walking in the Pennines and camping when the weather allows.


If you would like to find out more information about Greatwood House, Odette has an ‘Open Door Policy’ and would be pleased to welcome you for an
informal discussion.