Greatwood House

Mancunian Road, Denton, Manchester M34 7GX
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9.7 55 Reviews
  • Greatwood House, Manchester
At Greatwood House care home, situated ideally in Denton, just outside Manchester, the team support older people to lead their best lives with personalised residential and residential dementia care.

The friendly, purpose-built home has a range of places in which to socialise relax, dine and exercise, including a conservatory, landscaped garden, hair salon and tea room. There is also a minibus for resident trips out.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Greatwood House.

The dedicated and professional care team at Greatwood House like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Greatwood House, the team supports residents to take an active role in the Denton community.

The catering team at Greatwood House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The home boasts a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends. For the warmer months, the pretty conservatory and garden are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

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Care Provided by Greatwood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Odette Lilley (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Greatwood House Reviews (55)

Total of 55, showing 41-55
9.7

Greatwood House has a Review Score of 9.7 (9.673) out of 10, based on 10 reviews in the last 2 years. Over all time Greatwood House has 55 reviews.

Overall Experience

  • 37
  • 15
  • 3
  • 0
  • 0

Date Published

55
4
7
10
45

Review from S S (Son of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff here are approachable and very nice. They appear to look after the residents well.
Certain administration tasks have been overlooked and a request for a new lamp for the room took a while.
On the while a caring, clean care home that I would recommend.

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Review from M S (Mother of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful. Nothing is too much for them to do.

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Review from Ronald S (Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Day care - and enjoy the company. Something to look forward to. Good company and excellent standards.

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Review from Margaret H (Friend of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable, well fed & well cared for.

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Review from I E (Son of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, we are satisfied with the care our dad receives. If there is an issue, we do speak to staff and the problem is rectified.

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Review from R H (Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been on a two week respite following a vascular surgery operation at a local hospital. I could not ask for a more caring environment. The nursing and house keeping staff as well as the management team were most supportive and understanding, especially when I felt low. I wish all the best to the
staff.

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Review from Thomas H (Son of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in respite at Greatwood House, my mum looks well. She has enjoyed the food and will be coming back into the home in June. All the staff have been very good, especially the manager.

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Review from Lynn D (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the experience of my mothers respite was excellent. My mums looks well and it has done her good. Staff have been very friendly and helpful. I've not seen my mum with a big smile on her face for a long time and she has one now.

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Review from Christine W (Partner of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has just been in, only for 6 days to give me a break and I am really pleased the way they looked after him. Apart from him having a sore on his head which was down to his own stupidity I cannot fault his care. We do have a few bits of clothing missing but all we have back are all clean and
I am sure the rest will be found for us, this is to be expected with so much going through the laundry. The staff are very pleasant and caring, although I have not seen my partner for the time he has been in I am aware of the care he has been given all to my satisfaction. When collecting him I asked how it had been and he said "yes it was okay". Now for him to say that it must have been good as he would most certainly say if it was terrible. He has Parkinson's and Lewy Body Dementia so to me this is a breakthrough when he says OK. I would certainly use Greatwood again when we next need a break. With ref to standards etc, I can only enter what I think, with not being there hard to comment.

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Review from Yvonne M (Niece of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt moved into Greatwood House on the 13th January 2016. She has become more outgoing and sociable, the staff are very helpful in every way. She loves it in there and we love her being there. It's great.

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Review from Tony L (Son of Resident) published on 7 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late Mother was at Greatwood suffering from Dementia for around 3 1/2 years before recently passing away.


During my Mothers time in Greatwood I believe she received the very best of care and was treated like one of the family. She was kept clean, had her hair done once a week, and called by her

first name - this helped maintain her personality and dignity throughout. The care given was excellent and consistent 24/7/365.


My mother was involved in activities and went on a couple of day trips with the home which she thoroughly enjoyed.


The food was always good and the home kept tidy. My Mother loved sitting in the garden in the summer months.


Thank you again for all the staff that cared for my mum.


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Review from Malcolm M (Nephew of Resident) published on 3 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my Auntie first came to the home on the 13th of January, she was very disorientated, but after 3 weeks, she began to take an interest in the way of life in the home, and settled down perfectly.
We are very pleased with her progress, and we can't thank the staff enough

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Review from M M (Niece of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has been here she has become more like her old self. Very happy and contented. The staff and everyone are marvellous and go that one step further, nothing too much for them. Always smiling and pleasant.

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Review from Jeffrey B (Son of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think its very nice here, and I would like to live here myself when I get older. The girls are all nice and I feel welcome.

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Review from J W (Daughter of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to retirement of senior staff this year the home has has some unsettled times. However, throughout this time the high standard of care my mother has received for the last five years wasn't affected.
The care team continue to work extremely hard maintaining a happy, safe and comfortable home for
all the residents. With a new manager, senior team and activity organiser in place I'm confident Greatwood House will go from strength to strength.

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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Greatwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Greatwood House is calculated as follows: ( (100 Excellents x 5) + (19 Goods x 4) ) ÷ 119 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Greatwood House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Odette Lilley

Job Title: Home Manager

Introducing Odette Lilley
Home Manager at Greatwood House, Denton


“I believe that kind care means listening, treating people with love and respect and going the extra mile whenever you can.”


Odette has gained over ten years of experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Odette joined Greatwood House as Home Manager because she closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Greatwood House.


When asked what she enjoys most about her role, Odette remarked: “I love the variety and getting a smile from a Resident is lovely.”


Away from work, Odette enjoys spending her spare time walking in the Pennines and camping when the weather allows.


If you would like to find out more information about Greatwood House, Odette has an ‘Open Door Policy’ and would be pleased to welcome you for an
informal discussion.