Holme Lea has a Review Score of 9.6 (9.623) out of 10, based on 14 reviews in the last 2 years. Over all time Holme Lea has 71 reviews.
Review from L A (Daughter-in-law of Resident) published on 3 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D K (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T R (Husband of Resident) published on 15 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M K (Friend of Resident) published on 13 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Son of Resident) published on 23 February 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew S (Son of Resident) published on 18 January 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Friend of Resident) published on 6 October 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gail C (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T B (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Holme Lea
Thank you for your kind comments and feedback it helps us to improve our service and care we give to our residents. At the start of our meal service, we offer all residents a cold drink to wet the mouth and throat before they eat. Serving a hot drink at the start of a meal can make a resident feel full and we try our best to promote a good intake of food.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison B (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Holme Lea
Thank you for your feedback, we have worked very closely with the district nurse team to ensure all residents who need support from the district team get this when its required, we will continue to work with you to help us to monitor and work better with the nurses to ensure that your loved one’s dressings are clean and dry and that they are comfortable.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Daughter-in-law of Resident) published on 17 July 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Audrey C (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Neil L (Son of Resident) published on 2 June 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen S (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N C (Daughter of Resident) published on 19 August 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda B (Daughter of Resident) published on 18 August 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Daughter-in-law of Resident) published on 2 August 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Grandson of Resident) published on 12 July 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Winifred G (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Holme Lea
Thank you for your review; we value all feedback as this helps us to improve our service where required. HC-One would like to sincerely apologise that your experience with staffing levels has caused you concern. We strive to offer kind, safe care and we would welcome the opportunity, should you so wish, to discuss your concerns further. If this is something you would like us to arrange, please do contact our colleagues at careline@hc-one.co.uk
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.623) out of 10 for Holme Lea is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.623 for Holme Lea is calculated as follows: ( (109 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 167 Ratings = 4.623
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holme Lea is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 May 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
What does ‘kindness’ mean to you?
“I believe that kind of care means seeing our Residents smile, giving support when needed and supporting not only Residents but Relatives too.”
Craig has gained many years’ experience in providing care and support to older people, to enrich their lives. He is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Craig joined Holme Lea as Home Manager because he closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Holme Lea.
When asked what he enjoys most about his role, Craig remarked: “I love that I have a very hard-working team who genuinely care about our Residents.”
Away from work, Craig loves nothing more than going to the theatre, swimming and long drives.
If you would like to find out more information about Holme Lea, Craig has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
