Holme Lea

Astley Road, Stalybridge SK15 1RA
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9.6 71 Reviews
  • Holme Lea, Stalybridge
Holme Lea care home, situated in a peaceful part of Stalybridge, in Tameside, offers personalised residential and residential dementia care for older people.

The purpose-built and welcoming care home has a range of places to relax, exercise, dine and socialise, including en-suite rooms, a hair salon, conservatory, summer house and landscaped garden.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the team is there to support you and your loved one at every stage of your care journey, focusing on ensuring Holme Lea is a place people are proud to call home.

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Care Provided by Holme Lea

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Craig Hardman (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room

Holme Lea Reviews (71)

Total of 71, showing 41-60
9.6

Holme Lea has a Review Score of 9.6 (9.623) out of 10, based on 14 reviews in the last 2 years. Over all time Holme Lea has 71 reviews.

Overall Experience

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Review from M B (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care is good. The staff are very helpful and attentive to the residents. The atmosphere is very relaxed.

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Review from Pauline H (Niece of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly care home in a pleasant environment.
Always clean and a very helpful staff.
Rooms maintained to a high standard.
Big improvement seen following the installation of a new manager.
Residents needs are well catered for.

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Review from Christine O (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sorry to have seen so many dedicated carers leave in a short time. I visit during the mornings and always feel welcomed by the staff. Attention to Dad's overall appearance could be better but I understand he can be difficult at times. This I find quite upsetting knowing how proud he used to be.

Reply from Clare Sheehan, Careline Advisor at Holme Lea

Thank you for your review, we value all feedback as this allows us to improve our service where required. We are pleased that you feel welcomed by the staff when you visit the home. Our Home Manager is always very happy to sit down with families and discuss any issues or concerns they may have and to offer reassurance that their loved ones are being fully supported and their needs are being met. We welcome all suggestions for improvement and would like to reassure you that we have an ongoing improvement plan in place at Holme Lea.


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Review from Sue H (Daughter-in-law of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and kind. The only criticism I have is that it takes a long time for any changes to be made eg getting my mother-in-law's dietary requirements to be reassessed.

Reply from Clare Sheehan, Careline Advisor at Holme Lea

Thank you for your review, we value all feedback as this helps us to improve our service where required. Following receipt of your review and communication with yourself, you have confirmed you are entirely happy with Holme Lea and were referring to the length of time it takes to get a dietician referral which is out of our control. Thank you for your positive comments regarding our staff team, they work hard to deliver quality kind care.


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Review from B M (Son of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here a few times. She enjoys it. The staff are friendly and approachable, mum was in for a week at the end of June/July 2018. She was very comfortable, clean and looked after very well. We would recommend this place and will use again in the future.

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Review from James S (Son of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother can be a very difficult person. The professionalism and duty of care provided by the staff is excellent.
I struggle to get to see Mum on a weekly basis due to work commitments but I know she couldn't be in safer hands.
Thank you.

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Review from Bob T (Husband of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very caring. Happy with how the home is. Only thing is that my wife likes to have more conversations with people so more activities would be good, like chat sessions. Staff brilliant.

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Review from Joyce G (Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay in Holmelea is due to my fall at home. The staff have been very kind and caring and are looking after me to the best of their abilities.

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Review from Amanda C (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled really well. Staff are lovely and attentive. More activities would be a bonus.

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Review from L H (Friend of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my first visit to Holme Lea.
I found the staff very welcoming and the home has a friendly atmosphere.
During our visit, one lady was shouting a lot but staff sat with her and talked kindly to her trying to distract her.
The décor is nice and the home seemed clean.
My friend has Dementia
so has no real awareness of where she is but she seems happy and settled.

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Review from Brian B (Respite Resident) assisted by family/friend published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my recent respite stay, I have been treated with dignity and respect at all times. I have thoroughly enjoyed my stay. Nothing has been too much trouble for staff. There has been plenty of choice on the menu and food has been excellent. Laundry service has been very efficient. My personal care
has been second to none and my stay has been made so comfortable. Thank you to all concerned.

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Review from Anne N (Daughter-in-law of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love everything about the home and the care my father in law receives. We had an issue with his meal and I was amazed how quickly it was dealt with and to an excellent standard. Managers and general staff are magical, just not enough. My father in law had a recent episode when he ended up in hospital,
the girls were amazing. My one complaint, not enough girls.

Reply from Clare Sheehan, Care Advisor at Holme Lea

Thank you for your review, we appreciate all feedback as this helps us improve our service where required. We are delighted that you are so pleased with the care your father-in-law receives at Holme Lea. Please be assured our staffing levels are constantly under review because staffing is based on the dependencies of our Residents and the occupancy of the home. We are currently recruiting into vacancies at the home and if required we supplement the vacancies by providing agency staff to support.


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Review from P H (Niece of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly and comfortable care home.
Staff are both friendly and helpful.
Meals are of a good standard and good choice.
Facilities are very good and would recommend.

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Review from Amanda C (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the standard given to my mum during her short period of respite. Mum settled really well and was always happy - content when we visited. Will definitely recommend.

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Review from C J (Granddaughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of visiting a care home and found the home and staff very friendly and helpful. They catered for my grandfather's every need, trying their best to make him feel at home and relaxed.

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Review from M J (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and caring in their looking after my father.
The atmosphere in the home has generally been pleasant when I have visited.

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Review from Gill C (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received very sympathetic care from all the staff during her visits to Holme Lea. When mum is out of hospital and feeling better Holme Lea is where we hope she will be able to return.

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Review from P D (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and management. Lovely outdoor space. Bedroom on the small side but overall, good facilities. The home has both quiet and busy areas to cover all needs.

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Review from Nigel W (Son-in-law of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been impressed from our visit to the home. My mother-in-law has settled and given her diagnosis of dementia, happy. The caring staff are excellent.

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Review from N G (Husband of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is nicely situated next to parkland, a little short on parking spaces but manageable. Staff very pleasant and attentive, they go beyond the call of duty, helping with luggage and oxygen bottles. I would go back again if circumstances dictate. Thank you.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Holme Lea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Holme Lea is calculated as follows: ( (109 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 167 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holme Lea is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Craig

Craig Hardman

Job Title: Home Manager

What does ‘kindness’ mean to you?


“I believe that kind of care means seeing our Residents smile, giving support when needed and supporting not only Residents but Relatives too.”
Craig has gained many years’ experience in providing care and support to older people, to enrich their lives. He is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Craig joined Holme Lea as Home Manager because he closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Holme Lea.


When asked what he enjoys most about his role, Craig remarked: “I love that I have a very hard-working team who genuinely care about our Residents.”


Away from work, Craig loves nothing more than going to the theatre, swimming and long drives.


If you would like to find out more information about Holme Lea, Craig has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.