Holme Lea has a Review Score of 9.6 (9.623) out of 10, based on 14 reviews in the last 2 years. Over all time Holme Lea has 71 reviews.
Review from Susan H (Daughter of Resident) published on 8 February 2017
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Review from Frank B (Son-in-law of Resident) published on 29 December 2016
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Review from Cheryl B (Granddaughter of Resident) published on 11 November 2016
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Review from Janet H (Daughter of Resident) published on 11 October 2016
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Review from S B (Daughter of Resident) published on 15 September 2016
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Review from Geoff T (Son of Resident) published on 2 June 2016
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Review from John G (Brother of Resident) published on 27 May 2016
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Review from Geoff T (Son of Resident) published on 19 May 2016
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The only reason I have not
Reply from Meridian, Careline Team at Holme Lea
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Your kind comments will be passed on to the team at Holme Lea.
Meridian Healthcare aims to deliver the kindest possible care to all Residents, and we know how important it is to provide the right environment and to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with staff who are experienced in different care types, providing Residents with the high quality, kind care they deserve. Each Resident is assessed by the Home Manager prior to joining us.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Review from Amanda W (Daughter of Resident) published on 17 May 2016
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Review from Elaine G (Daughter of Resident) published on 26 April 2016
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Review from David H (Son of Resident) published on 29 February 2016
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The Review Score of 9.6 (9.623) out of 10 for Holme Lea is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.623 for Holme Lea is calculated as follows: ( (109 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 167 Ratings = 4.623
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holme Lea is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 May 2023
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Job Title: Home Manager
What does ‘kindness’ mean to you?
“I believe that kind of care means seeing our Residents smile, giving support when needed and supporting not only Residents but Relatives too.”
Craig has gained many years’ experience in providing care and support to older people, to enrich their lives. He is a knowledgeable and committed leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Craig joined Holme Lea as Home Manager because he closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Holme Lea.
When asked what he enjoys most about his role, Craig remarked: “I love that I have a very hard-working team who genuinely care about our Residents.”
Away from work, Craig loves nothing more than going to the theatre, swimming and long drives.
If you would like to find out more information about Holme Lea, Craig has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.