Pole Bank Hall

Stockport Road, Gee Cross, Hyde SK14 5EZ
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8.7 4 Reviews
  • Pole Bank Hall, Hyde
Pole Bank Hall in Greater Manchester offers people with care needs a welcoming friendly, home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.

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Care Provided by Pole Bank Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Polebank Care Home Ltd
  • Person in charge
  • Sarah Benson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Pole Bank Hall Reviews (4)

8.7

Pole Bank Hall has a Review Score of 8.7 (8.694) out of 10, based on 3 reviews in the last 2 years. Over all time Pole Bank Hall has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

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Review from Ian P (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Pole Bank for around 4 1/2 years and has been looked after very well. The home is kept clean and tidy. Mum is well into her 90's and the staff are very good with her. She is warm, comfortable and cared for. The home is secure but access is readily available for visits.

Reply from Sarah Benson, Manager at Pole Bank Hall

Thank you for your review, we really appreciate it. We are honoured to look after your wonderful mum.


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Review from Jane T (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Polebank for 2 years. The staff are friendly and very welcoming they know my mum's needs and look after her with dignity and so much care. The manager is very approachable and nothing is too much trouble and will go above and beyond to make sure her needs are met as will the
staff. The food is excellent all homemade with plenty of choices, dietary needs are also met. They have daily activities and trips out which I know my mum enjoys as do the other residents. I would not hesitate to recommend Polebank for your loved one where they are safe and very well cared for.

Reply from Sarah Benson, Manager at Pole Bank Hall

Thank you for your review. It is a privilege to look after your lovely mum.


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Review from L D (Granddaughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the manager and the staff more for how they have treated my nan. They can't do enough for her and nothing is too much. She's healthier now than when she first moved in and is so much happier as she has all of her social needs met now. The staff make sure to always keep us updated with
everything.
They have activities to keep the residents active, parties, garden parties and make the residents families included in all of this. It really feels like a home away from home.

Reply from Sarah Benson, Manager at Pole Bank Hall

Thank you for your review. We are lucky to look after your lovely nan.


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Review from S M (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a full-time resident at Polebank for over 2 years, before this attended daycare from 2018 to 2020. The care they provide is outstanding, every member of staff is kind, respectful and gentle when managing Mum’s needs. I have total confidence in their ability, and I would completely recommend
their services to any persons considering an excellent care home facility for their loved ones. I take comfort in knowing my Mum is receiving the best possible care she could ever have, and she is being well looked after and loved. The care home manager has been super supportive regarding Mum’s palliative care, the emotional support provided has been exceptional. Throughout all my years dealing with care providers (which can be stressful) I have never met anyone like Polebank who do care for the resident’s wellbeing like their own, making sure their journey is as comfortable and enjoyable as much as possible. They are an excellent home and I am so very grateful and thankful!

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Current Review Score: 8.7 (8.694)

Overview of Review Score

The Review Score of 8.7 (8.694) out of 10 for Pole Bank Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Pole Bank Hall is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.75 Points relating to the number of positive Reviews for Pole Bank Hall is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Pole Bank Hall

What types of Care is Pole Bank Hall registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pole Bank Hall provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Pole Bank Hall have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Pole Bank Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pole Bank Hall to the centre of Hyde?

0.9 mile(s) as the crow flies, distance by road may be significantly further.