Sandon House

Market Street, Mossley, Ashton-under-Lyne OL5 0JG
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9.6 60 Reviews
  • Sandon House, Ashton-under-Lyne
Nestled within the centre of the small town of Mossley, in Greater Manchester, Sandon House care home is a warm and welcoming setting offering personalised residential and residential dementia care to older people.

The tastefully decorated care home has a host of places where residents can socialise, relax and be taken care of, from the range of comfortable en-suite rooms, suited to everyone's tastes, to the hairdressing salon where residents can enjoy a pamper. The dining spaces provide the ideal spot to enjoy meals with loved ones or fellow residents and the peaceful garden is the perfect alternative for those warmer days.

The care team at Sandon House place respect and dignity at the heart of their practice. Focusing on person centred care that empowers residents to live as independently as possible, they design bespoke care plans to support the individual needs of each person.

Community is an integral part of life at Sandon House, so whether socialising with other residents, welcoming friends and family or connecting with the Mossley community, residents are encouraged to engage with all that life has to offer.

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Care Provided by Sandon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynne Campbell (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Gardens
  • Lift

Sandon House Reviews (60)

Total of 60, showing 1-20
9.6

Sandon House has a Review Score of 9.6 (9.617) out of 10, based on 22 reviews in the last 2 years. Over all time Sandon House has 60 reviews.

Overall Experience

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Review from S U (Husband of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family were apprehensive about placing my wife in care, however from day one all felt this was the best place to care for her Alzheimer's and as time passed there was an improvement in her health and personal wellbeing. We are very satisfied with everything at Sandon House.

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Review from M S (Sister of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandon House is a friendly and well run care home. The staff do their best, at times under extreme pressure to ensure that the residents are looked after to the highest standard, from the housekeeping staff, carers and events organiser. They all give 100%. My sister has been a resident for over 5 years
and despite her declining health and inability to communicate, is cared for lovingly and with dignity. They make families and visitors welcome and try to keep a positive and friendly atmosphere.

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Review from Kathleen O (Friend of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Sandon House was excellent staff very helpful and polite. Residents appeared comfortable and in good spirits staff very interactive with them and lots of laughing. It was a pleasure to visit.

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Review from N C (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely home. My mum has settled in well. The staff are at the heart of it, they are so hard working, lovely with all the residents and I can't praise and thank them enough for what they do.
Special mention to the entertainment coordinator who has made everyone's Christmas so lovely. There
were so many things going on such as the Christmas fair, choir singing, a pantomime and coming in on Christmas day was a lovely experience for all staff, residents and the residents families including myself.
Keep up the good work and thank you for your dedication.

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Review from R E (Sister-in-law of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy my Sister-in-law is being cared for in Sandon House.
All the staff are very kind and caring to the residents. They treat the residents like you would your own family.
They work extremely hard to entertain the residents and the food is very good.
Would definitely recommend it to friends.

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Review from Jack C (Relative of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two family members are now residents of Sandon House. We feel that the care and attention given to them, by all staff is excellent. We have visited at all times during the day and always found the staff to be approachable, who communicate well with each other. Clearly led by an exceptional management
team. The activities coordinator goes above and beyond working with pride and passion which is so lovely to see. Please forward our gratitude to them all. Thank you.

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Review from Ann D (Resident) assisted by family/friend published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I came I didn't know what to expect but I'm comfortable. It's very pleasant, clean with excellent food. The staff are great and I get on with them all well. The activities are fantastic.

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Review from V F (Daughter-in-law of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience when visiting my mother-in-law is always comforting to see. She is always well looked after and happy. Many times we've turned up and she would be in her room dancing and singing to a particular music artist and that puts a smile on our face. We trust all the staff at Sandon House and
they all do an excellent job.
Thank you to you all.

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Review from M D (Son of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a pleasure visiting Mam in the home because the staff are a credit to your company. They are in my mam's words "absolutely brilliant". Very caring and thoughtful and tend to all her needs with a smile on their faces. A special mention must go to the staff member who keeps them entertained
and involved with games and entertainment which inspires the residents and keeps their minds going.

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Review from Andy S (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sandon House has a very friendly caring staff and a welcoming atmosphere, Mum is comfortable living there and regards it as her home. I communicate regularly with the care home staff regarding visits and medical appointments and find them reliable and helpful. Managers are flexible and open to discussions
regarding Mum's changing care needs. Mum's personal care has improved recently.

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Review from S C (Granddaughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandon House care for my grandad, they are amazing. The staff are amazing.

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Review from J D (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's been here for over 5 years, she feels safe, she loves the staff, she joins the activities when she is able. As a family, we feel secure in the knowledge. She is well looked after. Any concerns are dealt with promptly. Communication is good. the staff team all play their part to ensure the smooth
running of the home. We are very grateful. A great team and a lovely home.

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Review from Patricia A (Sister of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to my brother in the last three years and also how I am always involved in his care.

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Review from Anne T (Friend of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been coming to visit my friend for 2.5 years. I enjoy my visits, I am always welcome. The staff always there to answer any questions. Nice environment. All in all, I am very happy. I come and I am always welcome no matter what time.

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Review from E P (Wife of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff - first class. Home - could do with updating.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sandon House

Thank you for your review; we value all feedback as this helps us to improve our service where required. HC-One would like to apologise that you have cause for concern around the environment. We are continually refreshing areas around the home and do have plans to improve further. We would welcome the opportunity, should you so wish, to discuss your concerns further. If this is something you would like us to arrange, please do contact our colleagues at careline@hc-one.co.uk.


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Review from R B (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home at Sandown House provided our family with the peace of mind that our mum is safe, well cared for and most importantly not alone. The staff are pleasant and keep us updated with Mum's health and well-being. We have a very positive relationship with staff and work together for the benefit of
our mum. The home provides activities to engage the guests and provide beauty treatments, which Mum enjoys.

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Review from Iain K (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased to have placed my dad in the care of Sandon House. The staff have made a difficult time much easier for me and my family. To have our dad safe and secure is a massive weight from our shoulders. I can't thank all the staff enough. There are plenty of activities and the food is great.
We would thoroughly recommend Sandon House and the HC-One team to anyone looking to place a relative into residential care.

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Review from S F (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Sandon House highly enough. All the staff are kind, loving and caring and treat all the residents with respect. I am more than happy with all aspects of my mother's care.

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Review from A S (Son of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful and treat residents as individuals. It's nice to see activities done.

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Review from Janet M (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum requires lots of help as she is not mobile and has been on bed rest. The carers have been so good with her, moving, hoisting and explaining what they are doing. It takes a lot of time and patience, which I am pleased to say, she is getting.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Sandon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Sandon House is calculated as follows: ( (171 Excellents x 5) + (81 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 261 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandon House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Lynne Campbell

Job Title: Home Manager

Joined: 2016

Introducing Lynne Campbell
Home Manager at Sandon House, Mossley


What does ‘kindness’ mean to you?


“I believe that kind care means showing that each job is just as important as the one before and always having a smile for people.”


Lynne has gained a number of years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Lynne joined Sandon House as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Sandon House.


When asked what she enjoys most about her role, Lynne remarked: “I just love it when the Residents make me smile.”


Away from work, Lynne enjoys a wide range of pastimes including competing across the UK in a brass band and watching Manchester City Women’s football team.


If you would like to find out more information about Sandon House, Lynne has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Sandon House

What types of Care is Sandon House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sandon House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Sandon House have?

There are 42 Single Rooms.

What are the Facilities & Services at Sandon House?

Lift & Gardens are some of the Facilities & Services.

How far is Sandon House to the centre of Ashton-under-Lyne?

2.8 mile(s) as the crow flies, distance by road may be significantly further.