Sandon House

Market Street, Mossley, Ashton-under-Lyne OL5 0JG
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9.6 60 Reviews
  • Sandon House, Ashton-under-Lyne
Nestled within the centre of the small town of Mossley, in Greater Manchester, Sandon House care home is a warm and welcoming setting offering personalised residential and residential dementia care to older people.

The tastefully decorated care home has a host of places where residents can socialise, relax and be taken care of, from the range of comfortable en-suite rooms, suited to everyone's tastes, to the hairdressing salon where residents can enjoy a pamper. The dining spaces provide the ideal spot to enjoy meals with loved ones or fellow residents and the peaceful garden is the perfect alternative for those warmer days.

The care team at Sandon House place respect and dignity at the heart of their practice. Focusing on person centred care that empowers residents to live as independently as possible, they design bespoke care plans to support the individual needs of each person.

Community is an integral part of life at Sandon House, so whether socialising with other residents, welcoming friends and family or connecting with the Mossley community, residents are encouraged to engage with all that life has to offer.

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Care Provided by Sandon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynne Campbell (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Gardens
  • Lift

Sandon House Reviews (60)

Total of 60, showing 21-40
9.6

Sandon House has a Review Score of 9.6 (9.617) out of 10, based on 22 reviews in the last 2 years. Over all time Sandon House has 60 reviews.

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Review from C R (Friend of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sandon House are just wonderful! Kind, considerate, respectful and patient. Everyone really cares about the residents and it shows. The staff work so hard but are always compassionate and attentive. Thank you! You are all real life angels.

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Review from Melanie C (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a temporary resident since February 2023. She has been welcomed by staff and residents, is well looked after and seems happy in herself. The food always looks really good, and they have a choice each mealtime.
The only thing that is negative is that residents go into other residents'
rooms and take things, but I don't suppose that can be helped. The staff always locate things when they know.

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Review from V B (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The heating was turned down before Christmas and is still too low for vulnerable people to be sat in all day. I know blankets have been distributed, albeit crocheted ones. Residents are rubbing their arms to get warm. One resident even asked me to report the home because they were cold. I am repeatedly
requesting my mother have socks, slippers and extra clothing above the waist to keep her warm. Even I kept my jacket on in the lounge on my last visit.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sandon House

Thank you for your review. We value all feedback as this helps us to improve our service where required. HC-One would like to sincerely apologise that your experience with the staff has caused you concern. We strive to offer kind, safe care, and we would welcome the opportunity, should you so wish, to discuss your concerns further. If this is something you would like us to arrange, please do contact our colleagues at careline@hc-one.co.uk.


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Review from Maureen N (Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First look at Sandon was a warm and friendly atmosphere. Felt safe and very well looked after. Rooms are comfortable and very clean. Nightly checks to make sure I was ok. Reaction to the call button was never long, and always glad to help regardless of what time it was. The food was very nice, variety
and happy to make something if main meals not wanted. Dining and TV room comfortable and social. Quiet room for reading.

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Review from S N (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the original visit, we were escorted, shown around and introduced to the staff, then asked/allowed to freely walk around. This highlighted nothing to hide. Once in residence, the patience, respect and dignity of all residents were unconditional and caring from all the staff. Made our family at ease
and happy in the emotional, heartbreaking decision to put Mum in care. Only wish we had done it sooner. Apologise

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Review from C T (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing a number of care homes in the local area, Sandon House was recommended. We visited and were shown around, and first impressions were how friendly the staff were and how happy the residents seemed. We met the activities coordinator and were impressed by the range of activities for all abilities.
The home is very clean, bright and well-maintained. As soon as Mum arrived, she said she felt at home! Although only a temporary respite visit, she was made to feel welcome and, more importantly, cared for and cared about. Would definitely recommend this care home and will be booking Mum in again for respite when needed. Thank you to everyone who made her stay there so wonderful - it was a joy to see her so happy!

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Review from G B (Friend of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home. The activity coordinator is excellent and arranges lots of things in the home.

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Review from V M (Friend of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Friendly staff who are very caring. Activities arranged and trips out.

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Review from E W (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in Sandon House just short of two weeks from moving from a previous care home where the level of care towards my mum left a lot to be desired from her being left in her room daily to being not allowed to walk and confined to a wheelchair. Since my mum has been at Sandon, she
has never been left in her room, is interacting with others and is now walking - the difference in two weeks is absolutely amazing. Also, the staff are very warm, welcoming and caring and are always on hand to help with anything and keep us regularly updated on Mum's wellbeing. We have been made to feel so at ease now Mum is in the best place she could ever be. The whole of the staff should be proud of themselves and a great credit to the care system. I would highly recommend Sandon House for the care of anyone's loved one.

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Review from J C (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Sandon House for almost 12 months, during which time her dementia has progressed rapidly.
Unfortunately, I do not live locally, so in between visits, I depend heavily on the information and support I receive from the staff. There has never been a time when staff have not
been able to give me accurate and useful information over the phone, and this has been invaluable.
I am always touched by the genuine care and affection the staff have for my mum and for other residents too.
In spite of her restricted diet, the kitchen produces hot and tasty meals for her every day with additional supplements to help her maintain her health as much as possible.
Rooms are small but functional and always clean, and so are the lounges. The bedding is clean, but fitted sheets would give more comfort.
Personal clothes can get lost and often shrink in tumble driers, but with so many residents, they do well.
No one wants a relative in a care home, but if necessary, you couldn't do better.

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Review from Julie T (Daughter-in-law of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Put my mother-in-law in Sandon House in May. My mistake, her basic care needs have not been met in my opinion. She has bad bruises which I never new about until she went to A&E. More and more falls, 2 unwitnessed. Fell at 3 am in the lounge, got a voicemail at 4.30 am, got up for work, listened to voicemail
at 7 am got to home at 7.45 am. She was on the floor in the middle of the corridor where she had been since 3 am, freezing cold. No one thought to get her a blanket, basic common sense to me. She had already broken her arm 4 weeks prior and now broken ribs too. Staff was not clear on painkillers given when paramedics arrived 6 hrs later, having rang them myself again they were there within 20 minutes. During her time at Sandon House, I witnessed lots of residents falling out of chairs and staff ignoring them. In my opinion, the manageress seems uninterested about the concerns raised. The social worker has been excellent with safeguarding issues and is following up on 4 issues. She is not going back there again.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sandon House

Thank you for your review, we value all feedback as this helps us to improve our service where required. HC-One would like to sincerely apologise that your experience with one of our homes has caused you concern. We strive to offer kind, safe care and would like to thank you for the opportunity to discuss your concerns in person.


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Review from Jackie H (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of our parents have been residents at Sandon House. They initially arrived for respite in December 2020 during the difficult Covid time. We can honestly say that from the minute they arrived, we knew that they would be cared for in the same way we would care for them. They both became full-time
residents soon after. We had so much support from all of the staff whilst we were not able to visit them due to the restrictions in place. Once we could finally visit them, we understood why both Mum and Dad were so happy and settled as it was just like home from home for them. Sadly we have recently lost our dad, and the love and compassion we received from all have been amazing. Mum has dementia, but we don't need to worry that she is now there on her own as she has all the amazing staff around her. We now consider all at Sandon House as our extended family and will always be truly grateful not only for how they have looked after Mum and Dad but for also all the support that we have received.

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Review from Sylvia B (Respite Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came for respite in a great deal of pain. The staff have treated me with respect and kindness. Would recommend this facility to others.

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Review from Michael J (Stepson of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care, commitment and dedication shown to my stepfather was both exemplary and outstanding. Throughout his five months at Sandon House, I was informed of changing circumstances and received proportionate advice. All members of staff from management to cleaners and site staff I would want
to include in this. I was fortunate to be at the home when my stepfather died; the care staff that night were incredibly considerate and caring. I highly recommend Sandon House.

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Review from Paula J (Granddaughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma seems happy living at Sandon House. She always comments that she is well looked after and had no complaints. Arranging activities throughout lockdown was obviously very limited, but I know she is wanting to get out into the fresh air more.

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Review from John D (Husband of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife went into care at Sandon House, her care has been everything that she needed (and I could not provide). She is so settled and seemingly happy that I cannot praise the home and staff highly enough. They have my sternal thanks and gratitude.

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Review from Jemma S (Granddaughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandon House is a clean and bright care home. The staff are outstanding and go well above and beyond with residents and family. Our experiences have been nothing but positive, and we are very happy with the care and love that has been offered at all times. I would not hesitate in recommended Sandon
House; it really is an exceptionally good care home with loving and dedicated staff working to provide an outstanding level of care.

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Review from Janet S (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three hundred cheers for the staff at Sandon House. My 93-year-old dad has been a resident since July 2018. Due to Covid19, visitors haven't been allowed since the end of Feb '20 so missing dad a lot. This is my second glowing review about Sandon House and the staff there. Dealing with Covid19 and a
community of elderly health-challenged individuals is a heroic task in normal times. Yet they've remained so positive in these truly dreadful months. (Everyone is routing for you all - Heroes all of you). I would love to help and have offered (but my hubby is 80 and has COPD so grounded for 12 weeks and I have to shield him) But Sandon House and its staff prevail with their caring, professional and friendly approach which I'm sure will continue during these testing times. Hip Hip Hooray for Sandon House staff, keep up the good work along with your chins.

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Review from Louise H (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff and management for giving our Mother, a lovely Birthday Day today. It was absolutely brilliant to see all those lovely residents enjoying themselves. The entertainment was fabulous. So much care, kindness and love vibrates round Sandon. Thankyou

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Review from A N (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were super friendly and everything ran smoothly.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Sandon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Sandon House is calculated as follows: ( (171 Excellents x 5) + (81 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 261 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandon House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Lynne Campbell

Job Title: Home Manager

Joined: 2016

Introducing Lynne Campbell
Home Manager at Sandon House, Mossley


What does ‘kindness’ mean to you?


“I believe that kind care means showing that each job is just as important as the one before and always having a smile for people.”


Lynne has gained a number of years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Lynne joined Sandon House as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Sandon House.


When asked what she enjoys most about her role, Lynne remarked: “I just love it when the Residents make me smile.”


Away from work, Lynne enjoys a wide range of pastimes including competing across the UK in a brass band and watching Manchester City Women’s football team.


If you would like to find out more information about Sandon House, Lynne has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.