Sandon House

Market Street, Mossley, Ashton-under-Lyne OL5 0JG
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9.6 60 Reviews
  • Sandon House, Ashton-under-Lyne
Nestled within the centre of the small town of Mossley, in Greater Manchester, Sandon House care home is a warm and welcoming setting offering personalised residential and residential dementia care to older people.

The tastefully decorated care home has a host of places where residents can socialise, relax and be taken care of, from the range of comfortable en-suite rooms, suited to everyone's tastes, to the hairdressing salon where residents can enjoy a pamper. The dining spaces provide the ideal spot to enjoy meals with loved ones or fellow residents and the peaceful garden is the perfect alternative for those warmer days.

The care team at Sandon House place respect and dignity at the heart of their practice. Focusing on person centred care that empowers residents to live as independently as possible, they design bespoke care plans to support the individual needs of each person.

Community is an integral part of life at Sandon House, so whether socialising with other residents, welcoming friends and family or connecting with the Mossley community, residents are encouraged to engage with all that life has to offer.

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Care Provided by Sandon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynne Campbell (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Gardens
  • Lift

Sandon House Reviews (60)

Total of 60, showing 41-60
9.6

Sandon House has a Review Score of 9.6 (9.617) out of 10, based on 22 reviews in the last 2 years. Over all time Sandon House has 60 reviews.

Overall Experience

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Date Published

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Review from J S (Daughter-in-law of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is 94, he has numerous medical needs. Sandon House meets these needs and goes the extra mile.
The management has been supportive, helpful and above all kind to our father and ourselves. We greatly appreciate the level of care given to our dad.
Thank you all at Sandon House.

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Review from I W (Son of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Sandon House since September 2019. We were concerned at first about mum's care then our concerns quickly went as the staff were very caring to mum and respectful to me and my family.
Whenever we have concerns about mum the staff deal with the problems and we are reassured again. Keep
up the good work in caring for our lovely mum.

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Review from A S (Friend of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know quite a lot of residents from Mossley. Sandon House is a credit to all local people.

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Review from V S (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are well cared for and fed very well indeed!
Activities and Church visits from the local Church help the residents well-being.
Overall a satisfactory home for the elderly that can't cope any longer on their own.

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Review from C R (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandon House is fantastic.
My mum is happy, cared for and is entertained by the many activities organised for her and the other residents.
The staff are friendly and approachable and take my mums care very seriously.
Any queries I have are answered thoroughly and promptly. Well done to all the staff.

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Review from Gordon N (Friend of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, caring and good food. The staff are excellent.

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Review from V W (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home with caring staff although sometimes messages and requests are not passed on which causes anxiety and stress to both relations and service users. Food quite repetitive and bland, and although some activities are advertised, not sure they always happen due to staff shortages. Better now more
permanent staff have been recruited. Management work hard and long hours and I know they are striving for improvement for all.

Reply from Clare Sheehan, Careline Advisor at Sandon House

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted to hear that you feel the staff at the home are caring and that Sandon House is a good home. We are very sorry for the distress you have experienced regarding messages and requests not being passed on. The Home Manager has discussed this with the staff team and outlined the importance of ensuring that these are dealt with in a timely manner. We apologise you have found the food repetitive and bland. Residents are offered a choice of nutritious foods and fluids throughout the day and night to ensure they have the opportunity to eat and drink a balanced diet. HC-One strives to offer the highest level of nutrition and hydration to meet individual Resident needs in keeping with kind care. To maintain Residents' dietary needs, a four-week menu cycle has been produced which changes twice a year for the summer and winter seasons. The menus and recipes are reviewed biannually and changed for the spring and autumn seasons. Residents are encouraged to taste new recipes and sample new menu items. The three main meals of the day - breakfast, lunch and evening meals all have a minimum of two courses and alternative choices are available for those Residents who do not wish to eat the meal options prepared; this is offered on an individual basis to cater for Residents who have personal food preferences. We would like to offer reassurance that the wellbeing coordinator responsible for activity provision at Sandon House consistently ensures the planned activities advertised within the home do take place. We recognise how important these are to the wellbeing of all our Residents; the activities within the home are always under review to ensure they are enjoyed by as many Residents as possible. Many Thanks, Clare Sheehan Careline Advisor.


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Review from Valerie B (Daughter-in-law of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came into Sandon House 6-7 weeks ago. The staff couldn't have been kinder or more helpful. They have worked hard to give my mother-in-law the best care possible whilst taking into account what her needs have been. Every member of staff has been very pleasant, helpful and welcoming to
myself and other visitors. We are completely happy with the level of care and support which my mother-in-law is receiving thank you to everyone.

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Review from J B (Grandson of Resident) published on 26 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The activity lady makes my gran's life better. Sandon is a lovely home. Everyone is very friendly and the home feels like a home. Not a hospital.
I would recommend the home to friends.

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Review from Sharron P (Private Carer of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Sandon House on a weekly basis over the last 12 months. I have found it to be a happy environment for the residents.
There is often a lovely atmosphere. The staff are always respectful and very caring.
Without naming names, I would like to mention especially the manager and the
activity coordinator.

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Review from M N (Wife of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Sandon has always been positive. The staff do their very best to care for residents.
Recently my husband and I celebrated our 47th wedding anniversary. The staff arranged for my husband to give me some flowers. It was a genuine surprise for both of us, very thoughtful of them and much
appreciated.
'Going that extra mile'; this is a good example of the caring attitude of Sandon's staff.

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Review from Karen H (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's been here for almost 2 years and she loves it. All the staff are really good, nothing is too much trouble and as long as she's happy so are we. Lovely home run by lovely people.

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Review from D R (Husband of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had two seven day stays in Sandon House over the last 18 months and received excellent care.

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Review from Mary J (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints whatsoever. Love living here!

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Review from Peter P (Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay. The staff have been wonderful and helpful in all aspects of their work with me.

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Review from Lorraine R (Daughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted for respite care. The service that she has received from all the staff is excellent. They are always happy to discuss any issues with family members and always have a smile to greet us. This has been our first experience of care homes and it has been a very positive one.

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Review from L F (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the review excellent as I found out how the staff felt my mother was doing and could discuss her needs for future care. The person who conducted it made me feel that my feelings and those of my mother mattered and that she was a person and not just another resident. The whole review was conducted
in a relaxed and friendly manner.

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Review from Catherine J (Granddaughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really happy with the service provided and will definitely use again. Thank you.

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Review from Susan I (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Sandon House for nearly a year. I cannot believe how well she has settled and the care she receives is amazing. She has dementia and other problems but is always treated with respect and dignity. Nothing is ever too much trouble for the staff. It has taken the pressure off myself
and my family so much. I now feel at last I have got my own life back. I can't thank everyone involved at Sandon House enough. They are amazing.

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Review from Collette W (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was suffering under last management, demotivated staff, not enough staff etc. Now the staff are motivated, upbeat and happy. The only reason I have kept mum here is because of one person who genuinely cares for her residents. Great changes lately, thank you.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Sandon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Sandon House is calculated as follows: ( (171 Excellents x 5) + (81 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 261 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandon House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Lynne Campbell

Job Title: Home Manager

Joined: 2016

Introducing Lynne Campbell
Home Manager at Sandon House, Mossley


What does ‘kindness’ mean to you?


“I believe that kind care means showing that each job is just as important as the one before and always having a smile for people.”


Lynne has gained a number of years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Lynne joined Sandon House as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Sandon House.


When asked what she enjoys most about her role, Lynne remarked: “I just love it when the Residents make me smile.”


Away from work, Lynne enjoys a wide range of pastimes including competing across the UK in a brass band and watching Manchester City Women’s football team.


If you would like to find out more information about Sandon House, Lynne has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.