Sunnyside

Sunnyside Road, Droylsden, Manchester M43 7QE
Submit a Review
9.7 71 Reviews
  • Sunnyside, Manchester
Conveniently located just four miles east of Manchester, just outside Droylsden, Sunnyside Care Home offers personalised residential and residential dementia care to older people in a homely and welcoming environment.

The professional care team is on hand to help you or your loved one settle into life at Sunnyside, under the watchful eye of the Home Manager who leads the team in providing the kindest care possible to all residents.

Striving to create a relaxing and calming space for residents, the home offers a range of comfortable en-suite bedrooms to choose from, as well as a range of amenities which includes use of a minibus for residents to enjoy day trips and exploring the local area. This allows them to connect with the community in Droylsden, staying engaged with life outside of the home.

Show Sunnyside on the Map

Care Provided by Sunnyside

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Stephanie Newton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette

Sunnyside Reviews (71)

Total of 71, showing 21-40
9.7

Sunnyside has a Review Score of 9.7 (9.687) out of 10, based on 17 reviews in the last 2 years. Over all time Sunnyside has 71 reviews.

Overall Experience

  • 42
  • 25
  • 3
  • 0
  • 1

Date Published

71
5
6
17
54

Review from Lesley S (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home since January 21. I find the staff in general very helpful, they are very polite and listen to our requirements. I am happy with the situation of my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dianne I (Daughter of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in Sunnyside for a short time, but already I feel she is safe and being well looked after. Although due to the COVID restrictions I haven’t been on a tour of the home, I feel it doesn't matter because I get such good feelings whenever I visit, about the care and attention she is
getting, and she’s settling in well. The manager there is so helpful and is always available to talk to whenever I phone, she has allayed any worries I have. The staff I have met already are a credit to the home and go over and above to provide care in a professional and patient manner. I now sleep well at night which I haven’t done for months and months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carl H (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant, care home looks beautiful. Seen everyone interacting well. Visited Mum after a very long year of waiting; she looks great and has put weight on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly. Any information I need the staff share with me. I am very happy with Sunnyside.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian B (Stepson of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very informative staff who keep me informed of any developments during the pandemic and restricted visiting etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay A (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Sunnyside for 3 years. The standard of care she has received has been outstanding. Every member of staff that I have had contact with have been professional, kind, compassionate and extremely patient. I can rest easy in the knowledge that my mum is safe, clean and very
well cared for. Communication between Sunnyside and myself is also excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn D (Daughter of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum receives support and help from very friendly staff. All residents have been extremely safe and protected during Covid19. If you ring the home, staff have time to answer any queries and are both reassuring and caring people. My mum says she has a variety of nice, enjoyable meals.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey M (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’d like to thank the lovely staff who cared so well for my mum during the last months and weeks of her life. Especially the carer who sat with her as she passed away. There are many other members of staff worthy of a mention. Mum especially had a soft spot for two in particular and the manager and
lady in the office were so supportive and friendly. This home isn’t posh but it’s warm and homely, clean with good food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Becky G (Granddaughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my Nan lost her fight on Friday.
Thank you to all the staff for the care and love they showed her over the past year and a half. My Nan could be difficult at times. She was very stubborn but they always remained caring and loving towards her.
Even as busy as they are on Friday and
whenever we visited, the staff could not do enough for us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M Q (Granddaughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and extremely caring, helpful, professional and a credit to the company. The level of care my nana is given is exceptional and she is extremely happy at Sunnyside. The staff keep our family informed on my nana's daily routine. As a family, we feel very comforted that my nana
is being very well cared for when we are not around and the way she is with staff and they are with her is very comforting. The only negative is I think the staff are very understaffed.

Reply from Clare Sheehan, TBC at Sunnyside

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments regarding our home. The staffing levels at Sunnyside are under constant review by the management team within HC-One. Each month or following any changes to occupancy and dependency levels, the Clinical Risk Register is updated which allows us to review whether the staffing levels in the home are sufficient in terms of skill mix and staffing numbers.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G c (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sunnyside are always very caring to the residents and helpful to the family.
Mum always seems to be happy and contented.
When unfortunately mum has falls I always receive a telephone call to advise and reassure me.
I know my mum is in safe hands at Sunnyside.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N H (Son of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit Mum at Sunnyside she is always happy with her surroundings and content.
The staff are extremely helpful and attentive to mum's needs. Overall I am happy mum is being looked after so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for 2 weeks now and has settled in very well. It was a very anxious time but the staff and manager have made us all feel welcome and I know my mother is in a safe and happy environment and is being cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Cousin of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Beautifully decorated and clean, comfortable. Friendly, helpful staff. Cousin settled and smart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Sunnyside care home very caring, very friendly, very clean, very efficient and I found the staff caring for the residents with love and care.
I am happy for my mum to stay here for I know she will be safe and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home to be very friendly, clean and the staff extremely pleasant, motivated and organised and treat the residents with dignity and respect. I feel my mum is settled here and I know that she will be safe and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Venese K (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my family are very happy with the care home, my dad is settling slowly. The staff are very pleasant and is always happy to go the extra mile.
I have no complaints and I hope this continues for as long as my dad is there.
Well done to all concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael P (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having travelled down from Edinburgh to see my mum in her new surroundings I can safely say I can go back home in the knowledge that my mum is very happy and well looked after. I last saw my mum about August time and she was definitely not too good. Since I arrived last Thursday I cannot believe the
change in her. She has had a constant smile and really enjoys living here. I am so grateful to the staff and management for doing a wonderful job. Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Daughter-in-law of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms viewed prior to relative taking up residence was not the standard they actually received. Food is an issue - over seasoned. Meat (on roast dinners) more often than not are tough, my father in law unable to cut it/chew it. Heating often too high, paying for heating and then opening windows to cool
rooms.
Rarely see manager and do not always get feedback to our questions.

Reply from Clare Sheehan, Careline Advisor at Sunnyside

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry that you have expressed dissatisfaction with areas within the home. Rooms shown upon walk around are kept vacant so that families can view a room whilst maintaining the dignity of residents who reside in the home. The home manager completes daily checks on the quality of the food and there have recently been changes to kitchen staffing. The chef also completes checks during meal service to obtain feedback. The home manager has an open surgery each Friday so that families are given the opportunity to approach her with any concerns or questions they might have. Additionally, the manager holds a resident and family meeting monthly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura C (Granddaughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely. I always know my Nan will be looked after. I love looking at the photos on display every time I visit. The activities they arrange always look great and the residents seem to really enjoy themselves. I loved the summer fair that was arranged this year. It gave the families of the
residents the change to get involved and make new and happy memories. Also, like the newsletter.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Sunnyside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Sunnyside is calculated as follows: ( (147 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 201 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunnyside is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet