Sunnyside

Sunnyside Road, Droylsden, Manchester M43 7QE
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9.7 71 Reviews
  • Sunnyside, Manchester
Conveniently located just four miles east of Manchester, just outside Droylsden, Sunnyside Care Home offers personalised residential and residential dementia care to older people in a homely and welcoming environment.

The professional care team is on hand to help you or your loved one settle into life at Sunnyside, under the watchful eye of the Home Manager who leads the team in providing the kindest care possible to all residents.

Striving to create a relaxing and calming space for residents, the home offers a range of comfortable en-suite bedrooms to choose from, as well as a range of amenities which includes use of a minibus for residents to enjoy day trips and exploring the local area. This allows them to connect with the community in Droylsden, staying engaged with life outside of the home.

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Care Provided by Sunnyside

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Stephanie Newton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette

Sunnyside Reviews (71)

Total of 71, showing 61-71
9.7

Sunnyside has a Review Score of 9.7 (9.687) out of 10, based on 17 reviews in the last 2 years. Over all time Sunnyside has 71 reviews.

Overall Experience

  • 42
  • 25
  • 3
  • 0
  • 1

Date Published

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17
54

Review from William O (Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience at first was complicated but with time, easier, as I knew the routine from day to day. When I got to know the staff and the routine, I was able to enjoy the routine better off. It was getting used to the routine of the place.

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Review from Sally O (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum started off at Sunnyside as emergency respite and 6 months later is still there. The staff have had a lot to take on as my mum's dementia progressively got worse, and they were all amazing with her despite the day to day obstacles they face with personal hygiene and getting her dressed. We, as
a family, will be forever thankful to Sunnyside for helping my mum during her time there.

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Review from G B (Friend of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms very good. Staff very efficient, cleanliness is very good. Lovely atmosphere about the place. Something going on every day. Very bright and breezy staff and deal with some very disabled people with great dignity.
It seems a great place to end your days.

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Review from Julie J (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Sunnyside for 18 months. The care staff are all lovely. Nothing is too much trouble. My mum feels very safe and is really happy. I would recommend anyone to use Sunnyside. I looked at a lot of different places for my mum and it is very hard to make a decision about care, but
I am glad I chose Sunnyside. Once again, thank you to all the staff for keeping my mum happy.

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Review from Tracy L (Daughter of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum spent a week here for respite care due to work being carried out at her home. Overall the care she received was adequate but we did have cause to complain about two occasions in relation to her not being taken to the dining room for her supper and when she hadn't been given a bath until her 4th
day there, despite us requesting this and being told it would be done the day after admission. Other concerns were related to the length of time it took for staff to deal with her as she required, especially when the staff were due to help with the hoist, at times it seemed that the home was understaffed? The staff themselves were always polite and pleasant and treated mum with respect, however, if we needed respite again we may look elsewhere as it wasn't what had been described during our initial enquiries.

Reply from HC-One, Careline Team at Sunnyside

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
We apologise that we have fallen short of the high standards we aspire to.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.


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Review from Chris B (Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This morning I had a severe accident and rang assistance and two carers appeared and provided excellent care. They were as thoughtful as they could possibly have been. I was and am incredibly appreciative and grateful.
Thank You.

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Review from B G (Daughter of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives in a caring community where she is happy, warm, well fed and most of all well looked after. All the staff are great and care for the residents and my mum very very well.

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Review from Catherine Q (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice pleasant atmosphere throughout the home. Caring staff, good standard of cleanliness. All staff well trained and always willing to discuss the resident's situation. Feel very happy that my Mum is well cared for and safe.

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Review from Alan F (Son of Resident) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We entered my mum into this care home after my father sadly passed away. We were told some lovely stories about the staff and the care. However in the last 12 months my mum was here our views changed. We arrived on many occasions with a certain member of staff shouting at a resident. A resident was
shouting for the toilet whilst 3 staff were sat around a table having a chat. My mum constantly needed a shave and cleaning, when I mentioned this to a deputy manager her reply and I quote was "I'll get one of the girls to do it because anything like that goes through me". The last straw came for us when we arrived at Sunday lunch and my mum was sat at the table not being able to feed herself properly with a cup of milk on its side on the plate and my mum using her fingers to eat mashed potato. Whilst you had 4 staff sat around a table eating their dinners.

Reply from HC-One, Careline Team at Sunnyside

Thank you for raising your concerns and we are very sorry if this was your experience. During the 12 months since your Mum lived in the home, Sunnyside has recruited an experienced new manager and deputy manager. We carry out regular monitoring checks to ensure that staff are working effectively and the home has a daily programme of activities which all staff participate in supporting and promoting. Following an inspection from the local authority in February this year the feedback regarding staff interactions was positive and evidenced that staff were responding in a supportive manner to meet people’s needs. HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers and nurses.


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Review from Cath J (Daughter-in-law of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely and it's nice and clean. They keep you in touch with all the things that are going on with your family.

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Review from Hazel B (Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Very nice care staff and office staff.

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Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Sunnyside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Sunnyside is calculated as follows: ( (147 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 201 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunnyside is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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