The Sycamores has a Review Score of 9.6 (9.623) out of 10, based on 14 reviews in the last 2 years. Over all time The Sycamores has 73 reviews.
Review from Lesley B (Daughter of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
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Review from Alma C (Sister of Resident) published on 7 March 2025
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5.0 out of 5
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Review from C F (Daughter of Resident) published on 5 December 2024
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5.0 out of 5
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Review from Sylvia B (Daughter of Resident) published on 3 December 2024
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5.0 out of 5
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Review from Gerard H (Son of Resident) published on 3 December 2024
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Overall Experience
4.0 out of 5
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Review from L P (Daughter of Resident) published on 25 November 2024
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Overall Experience
4.0 out of 5
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Review from Brenda S (Daughter of Resident) published on 25 November 2024
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4.0 out of 5
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Review from Julia F (Niece of Resident) published on 14 August 2024
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5.0 out of 5
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Review from C A (Daughter of Resident) published on 22 May 2024
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5.0 out of 5
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Review from Kristy P (Daughter of Resident) published on 9 April 2024
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at The Sycamores
Thank you for your review, we value all feedback as this helps us to improve our service where required. HC-One would like to sincerely apologise that you have had cause for concern with an outside care professional. We strive to offer kind, safe care and we would welcome the opportunity, should you so wish, to discuss your concerns further. If this is something you would like us to arrange, please do contact our colleagues at careline@hc-one.co.uk.
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Review from E Q (Niece of Resident) published on 4 April 2024
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Overall Experience
5.0 out of 5
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Review from V D (Daughter of Resident) published on 18 September 2023
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Overall Experience
3.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Sycamores
Thank you for your review; we value all feedback as this helps us to improve our service where required. HC-One would like to sincerely apologise that your experience with the cleanliness of the home has caused you concern. We strive to offer kind, safe care and we would welcome the opportunity, should you so wish, to discuss your concerns further. If this is something you would like us to arrange, please do contact our colleagues at careline@hc-one.co.uk
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Review from Karen C (Daughter of Resident) published on 7 July 2023
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5.0 out of 5
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Review from K W (Sister of Resident) published on 6 July 2023
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5.0 out of 5
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Review from B A (Daughter of Resident) published on 9 February 2023
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4.0 out of 5
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Review from Elizabeth W (Friend of Resident) published on 6 February 2023
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5.0 out of 5
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Review from D M (Friend of Resident) published on 6 February 2023
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5.0 out of 5
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Review from Malcolm C (Son of Resident) published on 6 February 2023
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Overall Experience
5.0 out of 5
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Review from Gaynor H (Daughter of Resident) published on 20 September 2022
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Overall Experience
5.0 out of 5
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Review from Lilian M (Daughter of Resident) published on 30 August 2022
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5.0 out of 5
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The Review Score of 9.6 (9.623) out of 10 for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.623 for The Sycamores is calculated as follows: ( (120 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 167 Ratings = 4.623
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Sycamores is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Sep 2023
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Job Title: Home Manager
Introducing Joanne Kelly
Home Manager at The Sycamores, Hyde
What does kindness mean to you?
“Treating people with respect and compassion. Always being empathetic and making the care delivered personal and individual to the Residents’ needs.”
As a dedicated Home Manager, Joanne has gained many years experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Joanne shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Joanne remarked:
“Making a difference.”
Outside of work, Joanne enjoys spending time with her family, she has a one-year-old grandson who she says, “Has turned my world upside down, for the better.”
Joanne describes her biggest achievement in life was studying and qualifying as a nurse whilst being a single parent.
If you would like to find out more about The Sycamores, Joanne would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
