The Sycamores

Victoria Street, Newton, Hyde SK14 4DH
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9.6 73 Reviews
  • The Sycamores, Hyde
Nestled within the peaceful residential area of Newton, in Hyde, Greater Manchester, The Sycamores care home offers personalised residential and residential dementia care to older people.

Community plays a big part of life at The Sycamores, and residents are encouraged to build and maintain positive relationships with the local community in Hyde, ensuring they continue to feel connected with the world around them.

By getting to know each individual resident at The Sycamores, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or spending their time relaxing and winding down, residents are always encouraged to lead their best lives.

The welcoming home has a range of tastefully decorated en-suite rooms, hair salon, nail bar and sunny conservatory and the landscaped garden and pretty patio is also a popular spot for residents to relax and watch the world go by.

If you'd like to learn more, please don't get hesitate to get in touch, the team would love to show you all that The Sycamores has to offer.

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Care Provided by The Sycamores

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Joanne Kelly (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Gardens
  • Lift

The Sycamores Reviews (73)

Total of 73, showing 21-40
9.6

The Sycamores has a Review Score of 9.6 (9.623) out of 10, based on 14 reviews in the last 2 years. Over all time The Sycamores has 73 reviews.

Overall Experience

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Review from Lesley T (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care. My mother came to The Sycamores from another nursing home. What a difference.
The staff are amazing and they care in every way. Nothing is too much trouble.

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Review from S V (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at the Sycamores for over two years now and the staff have treated her with kindness at all times. It's such a comfort to know she is in a secure, safe and caring environment.

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Review from M O (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First thought were that staff are very nice and friendly. Mum seems happy.

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Review from Cheryl M (Granddaughter of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff greeted us and did a Covid test. She was very friendly.

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Review from Sarah P (Friend of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a very friendly and caring home environment and very polite staff.

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Review from K K (Niece of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been here for over three years now. I am very happy with the care he receives, and the staff are lovely with him. It gives me peace of mind knowing he is being well looked after.

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Review from Neil M (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to see my mother, had to have a Coronavirus test first. The staff were extremely helpful in explaining the proceedings. Waited. Was escorted into the home to see my mother, and full PPE was provided. Refreshments were provided. Overall, incredibly pleasant staff, can't do enough to help. Would
recommend to others.

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Review from Sharron G (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in so well. The staff are so caring, I feel we chose the right place for Mum's care. Not has any issues, and Mum has never said she wanted to "go home". Mum loves the entertainment and activities when they are on, like pre-Covid- 19. Looking forward to better times ahead. Thank you
all.

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Review from Gail P (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming and caring staff.
Covid rules adhered to.

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Review from R M (Cousin of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our first interview with the manager through to today, I have been impressed by the professionalism, knowledge, understanding kindness and care that my cousin has received. Both her physical and mental health has improved since she moved in, and from being very worried about the change, she is
now really content and at home.

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Review from Nicola K (Great-granddaughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been in the home for over three years now. The staff have always been very kind and caring towards her and the family when visiting. They always offer family members a brew when giving one to the residents. I’ve only visited Nana a couple of times there (I struggle for personal reasons).
But I love that a couple of the staff members who I know send me pictures and updates of her; it really means the world to me. My mum's uncle is also a resident here, and she says how happy and content he is, he actually thinks he’s on holiday! It’s nice to know the staff care dearly about the residents. To me, that’s all that matters that they’re getting the care and love they deserve. Thank you to all team.

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Review from Gillian B (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care our father is receiving at The Sycamores. He is settled, happy, safe and contented. It's a traumatic experience for anyone when you have to consider putting your father in care, but it was done with kindness and care.

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Review from M J (Wife of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a total joy to visit my husband again after the Covid restrictions and lockdowns. The first visit was so well organised, as have the others since. It was obvious that he was being very well cared for and that he felt very comfortable with the staff. I know that he is safe and well cared for and
am very satisfied with the care at the home.

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Review from Caroline P (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, and since being allowed in after the Covid test being done, very efficient. Room is lovely that we go in and offered a cup of tea. Nice, clean home. Staff always friendly.

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Review from Kenneth D (Son-in-law of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has lived here for about 12-years. He is 104-years-old and is mentally strong, but has severe mobility problems and is permanently catheterised. He cannot stand or walk. As such, he needs a lot of care support. He also has a complex medication regime that needs careful administration.
He has been through several illnesses in his time at The Sycamores, some of which were life-threatening. He has bounced back each time, largely due to the considered and careful attention paid to him by the staff. The group's regime and the rigorous attention to detail by the staff have kept the home operating well throughout the current Covid pandemic, but of course, visits to relatives have had to be severely restricted. Whenever it was possible, video calls to my father-in-law have been arranged.
Overall, all the staff have worked impressively for the residents, and it is noticeable how much the home has improved since the group took over a few years ago. Thank you to the whole team.

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Review from P Q (Son of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so lovely and caring, nothing is too much trouble. Throughout this difficult year, Mum has remained in good spirits and has been well looked after.

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Review from L P (Daughter of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Sycamores for a few weeks and I have found the staff to be caring, kind and always available to answer any questions. I have visited at the window and mum's room appears to be clean and comfortable but I have not yet been inside The Sycamores so cannot comment on some issues.

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Review from C B (Daughter of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Very clean and relaxing place. All residents well looked after and cared for. Food looks very good and my Dad eats well. Bedrooms are very comfortable and decorated well. All the staff is very supportive and helpful. Would recommend highly.

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Review from Karen P (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has stayed in Sycamores since summer 2019. She has settled very well. She spends her days in Cedar Room, the room is very calm and welcoming. My mum can be difficult, but all the staff see past this. They know my mum is fond of music and dancing and they will encourage her when music is playing.
Mum has started to use a walking frame. I noticed staff helping her to stand, Mum was very affectionate with them kissing them, this was nice as it shows Mum is happy. I do like this place and the staff.

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Review from M W (Wife of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful in every respect.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for The Sycamores is calculated as follows: ( (120 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 167 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sycamores is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Joanne

Joanne Kelly

Job Title: Home Manager

Introducing Joanne Kelly
Home Manager at The Sycamores, Hyde


What does kindness mean to you?


“Treating people with respect and compassion. Always being empathetic and making the care delivered personal and individual to the Residents’ needs.”


As a dedicated Home Manager, Joanne has gained many years experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Joanne shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Joanne remarked:


“Making a difference.”


Outside of work, Joanne enjoys spending time with her family, she has a one-year-old grandson who she says, “Has turned my world upside down, for the better.”


Joanne describes her biggest achievement in life was studying and qualifying as a nurse whilst being a single parent.


If you would like to find out more about The Sycamores, Joanne would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.