The Sycamores

Victoria Street, Newton, Hyde SK14 4DH
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9.6 73 Reviews
  • The Sycamores, Hyde
Nestled within the peaceful residential area of Newton, in Hyde, Greater Manchester, The Sycamores care home offers personalised residential and residential dementia care to older people.

Community plays a big part of life at The Sycamores, and residents are encouraged to build and maintain positive relationships with the local community in Hyde, ensuring they continue to feel connected with the world around them.

By getting to know each individual resident at The Sycamores, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or spending their time relaxing and winding down, residents are always encouraged to lead their best lives.

The welcoming home has a range of tastefully decorated en-suite rooms, hair salon, nail bar and sunny conservatory and the landscaped garden and pretty patio is also a popular spot for residents to relax and watch the world go by.

If you'd like to learn more, please don't get hesitate to get in touch, the team would love to show you all that The Sycamores has to offer.

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Care Provided by The Sycamores

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Joanne Kelly (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Gardens
  • Lift

The Sycamores Reviews (73)

Total of 73, showing 41-60
9.6

The Sycamores has a Review Score of 9.6 (9.623) out of 10, based on 14 reviews in the last 2 years. Over all time The Sycamores has 73 reviews.

Overall Experience

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Review from J C (Husband of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into Sycamores for one week, this was to give me a rest.
The staff were excellent and helpful to me.
I would go back again as I would know she would be safe.

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Review from Steven E (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very informative and extensive visit with all questions answered. The staff all seem cheerful and busy. The Sycamores looks spacious and comfortable with a light atmosphere all in all a pleasant visit.

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Review from David A (Son of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with my mums care while she is staying at The Sycamores. She always looks clean and tidy.

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Review from Sharon H (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to stay for respite whilst my Dad was recovering from a heart attack. We are so pleased she came here. What a lovely place and the carers and staff were lovely, very friendly and made my Mum so welcome. Nothing was too much trouble. If it came she had to go I care permanently, Sycamores,
without a doubt, would be our first choice. Many thanks.

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Review from Wendy H (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally satisfied with the care and attention that is given to dad. We certainly are very appreciative of all the staff. Just a slight concern over the number of managers there've been over the 11 years my father has been a resident.

Reply from Clare Sheehan, Careline Advisor at The Sycamores

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our staff team and how appreciative you are of the care and attention they give to our Residents. You are correct in pointing out that we have had changes in Home Management over the past 11 years. It is quite normal in this industry for staff to move around and this has not had a detrimental effect on the service provided by the home. HC-One aspires to deliver kind quality care to all our Residents at all times.


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Review from D M (Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very safe and the quality of care is excellent. Food is very good and activities are always available, though I have not always got the energy or interest.


Room cleaning/dusting could be more thorough, but steam cleaning is very good.


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Review from Elizabeth A (Granddaughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely and very attentive to my grandma's needs. Always get a friendly welcome.

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Review from Amanda C (Granddaughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna seems very happy and settled at The Sycamores. All the staff are very friendly and helpful. Whenever we have had any questions we are always able to aks and are listened to.
I am unable to comment about the food and drink as I have not visited at meal times but my nanna seems to enjoy the
food.
I am also unsure of the activities as I have never seen anything take place other than singing.

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Review from Susan N (Sister of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful and polite. Our brother speaks very highly of the staff.

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Review from Anne D (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run home with caring staff. I am happy to know that my Mum is well cared for.

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Review from Anne W (Sister of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care and support that my brother gets at the Sycamores Care Home. He has settled in there well.

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Review from Amanda H (Daughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely 100% better all round at The Sycamores. The previous care home didn't have a clue.
I am far happier now Mum is at The Sycamores, they appear exceptionally hospitable with myself and Mum.
Mum can be hard work, the previous home didn't give a damn. I feel she is much safer now.

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Review from C J H (Daughter-in-law of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law has been so settled and happy here from his very first day.
As a family, we are delighted with the care he gets every day at The Sycamores.
The staff are wonderful, he loves the food and they look after him really well.
Excellent individualised care.
Thank you.

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Review from Dawn T (Stepdaughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and facilities very welcoming and well run. My stepdad feels safe and at home here it's a pleasure to visit him.

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Review from S T (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is good at The Sycamores. I would say the staff are great (all) they just seem very busy. They have looked after my mum for the last 3 years and we have really appreciated it. Thank you.

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Review from Mary A (Friend of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend seems very happy and well looked after. Staff were very friendly and the home smells clean, something that the home my mother spent her last years in most definitely didn't! A place that was very comfortable and welcoming. If you have to live in a care home, this is the one!

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Review from Jack T (Wife of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in respite care for 14 weeks due to my long hospital confinement. Her treatment here passed all my expectations. The management and staff have been excellent. My 10 -week hospital stay was made much easier knowing my wife's stay was so good. Thanks to all at Sycamores for everything. I had
certain views of care homes but my experience here has dispelled all the negative ones. Thanks to everyone.

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Review from M W (Sister of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was really happy for the time he was in this care home, and his care has been first class. I can only thank all who cared for him.

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Review from John T (Son of Resident) published on 22 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the domestic and care staff to be absolutely excellent from what I have seen on visits.
I feel that my mother has been shown a great deal of care and consideration and with a great sense of humour on the part of the staff.

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Review from E M (Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The Sycamores care home I found very good. Plenty of care and attention and good food and a very clean place. I would recommend it to anybody.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for The Sycamores is calculated as follows: ( (120 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 167 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sycamores is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Joanne

Joanne Kelly

Job Title: Home Manager

Introducing Joanne Kelly
Home Manager at The Sycamores, Hyde


What does kindness mean to you?


“Treating people with respect and compassion. Always being empathetic and making the care delivered personal and individual to the Residents’ needs.”


As a dedicated Home Manager, Joanne has gained many years experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Joanne shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Joanne remarked:


“Making a difference.”


Outside of work, Joanne enjoys spending time with her family, she has a one-year-old grandson who she says, “Has turned my world upside down, for the better.”


Joanne describes her biggest achievement in life was studying and qualifying as a nurse whilst being a single parent.


If you would like to find out more about The Sycamores, Joanne would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.