The Sycamores

Victoria Street, Newton, Hyde SK14 4DH
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9.6 73 Reviews
  • The Sycamores, Hyde
Nestled within the peaceful residential area of Newton, in Hyde, Greater Manchester, The Sycamores care home offers personalised residential and residential dementia care to older people.

Community plays a big part of life at The Sycamores, and residents are encouraged to build and maintain positive relationships with the local community in Hyde, ensuring they continue to feel connected with the world around them.

By getting to know each individual resident at The Sycamores, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or spending their time relaxing and winding down, residents are always encouraged to lead their best lives.

The welcoming home has a range of tastefully decorated en-suite rooms, hair salon, nail bar and sunny conservatory and the landscaped garden and pretty patio is also a popular spot for residents to relax and watch the world go by.

If you'd like to learn more, please don't get hesitate to get in touch, the team would love to show you all that The Sycamores has to offer.

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Care Provided by The Sycamores

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Joanne Kelly (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Gardens
  • Lift

The Sycamores Reviews (73)

Total of 73, showing 61-73
9.6

The Sycamores has a Review Score of 9.6 (9.623) out of 10, based on 14 reviews in the last 2 years. Over all time The Sycamores has 73 reviews.

Overall Experience

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Review from Paul B (Son of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, friendly atmosphere. My mum settled in straight away. She seems to be a lot less stressed. Staff are all very helpful. This is the second stay for my mum. I wouldn't hesitate in bringing her again. It puts my dad's mind at rest, knowing she is comfortable and being well looked after.

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Review from Carol T (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review of The Sycamores is very good. My mother was taken care great of especially by the staff on the upper floor. The care assistant treated my mother like a daughter would looking after their mum, she is a credit to the Sycamores.
Well done and thank you to all the staff at The Sycamores.
10
out of 10.

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Review from Karen M (Daughter of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a little apprehensive about going into a care home for respite but soon felt at home by the welcome she received. Everybody was so lovely to her. It has really helped her to recover quickly as we have all be worried about her falling frequently. But whilst in there she had no falls and feels
much better. Thank you to all the staff working at The Sycamores.

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Review from Jon R (Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident in The Sycamores.
Never before have I had such a good looking after in my life.
The nurses cannot be faulted.
The service is fit for a king.
The food cannot be faulted.
I cannot recommend this home enough.
I would recommend this home to anyone.

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Review from Linda R (Niece of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to an unfortunate explosion, it left my uncle homeless. The Sycamores have been amazing not only did they give him somewhere to stay the same day the staff are amazing with him and give him the freedom he needs for his independence.

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Review from John B (Husband of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommended by my local charity, my wife came here after hip surgery and on advice from a professor at the hospital. We the family were pleasantly surprised at the staff (very helpful) and accommodation plus food. My wife is coming home a lot healthier and is more aware of her surroundings, she has
put on weight. Thank you to all.

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Review from Sheila M (Niece of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The length of time my aunt was in The Sycamores she was very happy and very well cared for up to her having her accident they did all they could for her.
I have no complaints, I would recommend it to others.

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Review from Martin M (Son-in-law of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother in Law was adamant she was not going into care. Once she arrived she soon settled in and much to our amazement she seemed happier than she has been for a long time. She now calls the Sycamores home. Result. Overall she and ourselves are very satisfied that the Sycamores and the staff, especially
one has gone the extra mile. Thank you all.

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Review from Caroline S (Daughter of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Sycamores for a short period of time. She died due to vascular dementia earlier than expected. During her time at Sycamores she was well looked after and we, her family, were all made welcome In the days leading up to her death she was very well cared for. Two outstanding carers went above
and beyond their role. We stayed 24 hours a day with Mum during the last days and staff were caring, welcoming and understanding. The Scyamores did everything possible to make Mums last days comfortable.

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Review from C E (Sister-in-law of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my brother-in-law on a regular basis. On arrival I am greeted by a the manager or a member of staff, whoever it is they always introduce themselves to me. Having had a relative previously in the home, the conditions, the care and the one to one care are second to none and have greatly
improved from my previous experience. My brother-in-law and my sister are well looked after. The staff are friendly and considerate and treat both residents and their families as individuals in the family circle.

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Review from Ann (Wife of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the changes made to my husbands care plan and not discussed with me I visited The Sycamores to try to change day care to them so I could cope better. On arrival the staff on duty saw I was in a very distressed state of mind they helped me a great deal, arranged a social worker to visit me.
Following this my husband was admitted for respite care, all the staff have been so wonderful to him looking after him with dignity and respect. Having previously visited people at The Sycamores and not been impressed the manager and her staff should be congratulated for all the improvements they have made to make it a good care home.

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Review from James M (Son of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

everything satisfactory.

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Review from Anne M (Wife of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with The Sycamores. My daughter in law and I thought when we came to have a look around the manager was very friendly and a lovely atmosphere. My husband comes into The Sycamores for short stay, I feel confident that the manager and her staff are looking after him.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for The Sycamores is calculated as follows: ( (120 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 167 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sycamores is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Joanne

Joanne Kelly

Job Title: Home Manager

Introducing Joanne Kelly
Home Manager at The Sycamores, Hyde


What does kindness mean to you?


“Treating people with respect and compassion. Always being empathetic and making the care delivered personal and individual to the Residents’ needs.”


As a dedicated Home Manager, Joanne has gained many years experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Joanne shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Joanne remarked:


“Making a difference.”


Outside of work, Joanne enjoys spending time with her family, she has a one-year-old grandson who she says, “Has turned my world upside down, for the better.”


Joanne describes her biggest achievement in life was studying and qualifying as a nurse whilst being a single parent.


If you would like to find out more about The Sycamores, Joanne would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.