Yew Trees

Yew Tree Lane, Dukinfield SK16 5BJ
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9.4 78 Reviews
  • Yew Trees, Dukinfield
Nestled within the popular residential area of Dukinfield, Greater Manchester, Yew Trees Care Home is an attractive and purpose-built home, offering tastefully decorated and comfortable en-suite rooms to accommodate residential dementia care.

At Yew Trees, residents benefit from a range of lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. In addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Yew Trees, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or enjoying meals that have been carefully prepared to suit nutritional needs and personal preference, there is always something for residents to look forward to.

Community is an integral part of life at Yew Trees and the team is dedicated to supporting residents to build positive relationships in the Dukinfield neighbourhood, by organising events with local schools, charities and businesses in the area. The minibus is also regularly used to take residents on trips out to local community spots, including garden centres and the the local park.

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Care Provided by Yew Trees

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Vikki Jones (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Yew Trees Reviews (78)

Total of 78, showing 21-40
9.4

Yew Trees has a Review Score of 9.4 (9.383) out of 10, based on 18 reviews in the last 2 years. Over all time Yew Trees has 78 reviews.

Overall Experience

  • 52
  • 23
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  • 3

Date Published

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Review from Donna M (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying here on respite for the last couple of weeks after my father passed away. A really tough and challenging time for all of us. But made a lot easier by the care and attention of all the staff. We cannot fault them. Very friendly and approachable and still maintaining the care that
Mum needs. Mum will be moving on in the next few weeks and I wish we could take the staff with us. The only reason for moving is that this is not the right setting for Mum, Mum doesn't have dementia unlike the other residents and therefore will be moving to the residential home next door.

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Review from Deborah P (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Alarming concerns within this home regarding care for our mum. A few months ago mum had fallen. Mum said she was pushed by a fellow resident - staff just gave her painkillers! When we visited mum that afternoon we could see the distress and pain mum was in and insisted that they call an ambulance -
mum had sustained a broken pelvis! 5 weeks ago mum had an injury to her leg caused by a falling coffee table, 2 weeks ago mum had another injury to the same leg again caused by a table falling on her that a carer was sat on at the time. After our persistent requests for a doctor to review Mum's leg and nothing acted upon at the home, we took mum to the hospital, now with infected leg ulcers and cellulitis and god knows what other health problems will come from this! We have asked for reports on all these incidents and still to date have got nothing! Some of the staff are lovely but some are dismissive of us because we ask questions about mums care she receives!

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Yew Trees

Thank you for your review; we value all feedback as this helps us to improve our service where required. All the concerns you have raised have been recently and previously addressed in a written response. Should you wish to discuss this further please do not hesitate to contact us.


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Review from Geraldine C (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here a year now. I wouldn't have her anywhere else. The management is great, friendly and always has time to talk to me if needed. The staff are lovely, caring and friendly. I am deaf; they take their time to make sure I understand everything I need to know regarding Mum. I have no complaints
at all. My mum is looked after. I don't worry about Mum, as I know she is taken care of.

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Review from Eleanor N (Wife of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lived and been cared for at Yew Trees since January 2021. We couldn't visit due to Covid restrictions, so had to put my trust in the staff. Their care and compassion have been wonderful, from management, care staff, cooks, cleaners and laundry - the best! I have been well informed of
all aspects of his care and then eventually allowed to visit. The staff have been incredibly kind, cheerful and helpful in the face of some challenging behaviour and pressured situations. He is now having end of life care, which is exemplary. The management has gone through the process with us and helped us understand what's happening. The staff here are marvellous.

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Review from D P (Son of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I travelled some distance to visit my mum on a booked visit at this home, only to find out that the staff had let another family member take Mum out for the afternoon. I am very disappointed in the staff, they didn’t even telephone me to inform me Mum wouldn’t be there. I am very upset that I didn’t
get to see my mum in time for Mother’s Day. Communication is poor at this home and no apology either.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Yew Trees

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you for taking the time to meet with me to discuss your concerns; I hope you will accept my apology for the poor communication you experienced. I have discussed this with the Home Manager and requested the visiting diary is kept updated for all staff to access so that booked visits are visible to prevent such an incident from occurring again. We are very sorry for the upset this has caused you.


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Review from Julie H (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Yew Trees for ten months. We had to bring him out to another care home with nursing care. The staff really tried with my dad; they helped us as a family the best they could. Due to Covid restrictions, it must have been hard for the staff. I would recommend this care home to any family
thinking of putting their relative into care.

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Review from Joanne B (Daughter of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting a loved one in a care home is a huge commitment, but the care and the love that the staff at Yew Trees have shown our mother is amazing.
She had Covid in 2020, which we all didn't think she would make it, but with the care that the staff gave, Mum pulled her through it. She has recently caught
it again, and they have got her through it again.
The staff work tirelessly to look after their residents to create a warm friendly place for everyone, and I am so glad that we chose Yew trees as Mum's final home.

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Review from Norma B (Wife of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, very pleased my husband is here.

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Review from Christine C (Wife of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband gets well looked after. He is happy, well-dressed and he gets well fed. The staff cannot do enough for him, so that makes me happy.

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Review from Joanne P (Mother of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yew Trees Care Home what can I say outstanding lovely carers and management. Always friendly and happy to see you. I really can't thank them enough for what they do. Brilliant with my mum all they have done during lockdown definitely definitely deserve a pay rise. Thank you Yew Trees Care Home.

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Review from Paul W (Brother of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My older brother became a resident of Yew Trees care home last year with a diagnosis of vascular dementia. As can be imagined, all our family were heartbroken when we were told he needed full-time care and we worried about getting him a good care home. After a short time in Yew Trees, it soon became
apparent he was happy and this was because of the high quality of care provided by all the staff. It is heartwarming to know he is being cared for so well. Thank You.

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Review from N W (Granddaughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Yew Trees are amazing and look after my grandma really well. During Covid when we have been limited in seeing her in person, it is a relief to know she is being so well looked after. She especially enjoys the food and has recovered such a good appetite thanks to the staff and good care
she receives.

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Review from Sally Q (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has advanced dementia and was diagnosed at a relatively young age. He was admitted to Yew Trees directly from A&E a few days after the lockdown was announced. We are a close family and this has been an unimaginably tough year for us. Since being admitted as a resident, Dad’s condition has stabilised
and his behaviour is calm. He is always clean and smartly dressed and is undoubtedly being well fed. Yew Trees provides a safe environment where the residents are encouraged to join in with activities and more often than not, there is music on in the background. The manager and her team have done their utmost to care for my Dad and help us feel reassured in what has been a horrendously difficult time for our family.

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Review from N T (Son of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was really in a bad way when we could no longer look after her at home because of her dementia. When we got her into Yew Trees, I didn't think she would settle and thought she would constantly play up, but the staff were fantastic with her and really made her feel part of a family, and now when
I talk to her, she tells me how much she enjoys it, which really puts my mind at rest.

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Review from Patricia R (Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care from carers is brilliant, always there if I need anything. Food is very good. Although I am returning home, this is my 1st experience in a care home. I would definitely recommend Yew Tree.

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Review from Sheila W (Wife of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Yew Trees in April 2020 and has been there ever since. It has been a very tough time for my family as none of us have been able to have any physical contact with him due to the Covid 19 virus. I would like to thank all the staff at Yew Trees for caring for him so well during
this time. It has been very difficult for everyone working at Yew Trees over the last six months and we do appreciate all your hard work.

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Review from G R (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father had a fall in late January resulting in a fractured bone in the pelvis. The staff were very efficient in dealing with his requirements, special bed, district nurse and physiotherapy for later in his recovery. During lockdown dad had his 98th birthday, it was very hard not to spend that day
with him but the staff made time to celebrate with him, open cards etc, sing and made a video of it for me. Thank you Yew Trees manager and team.

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Review from A C (Husband of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care home management, but especially all the staff in every department. Thank you to everyone.

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Review from Tracy S (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tonight (30/03/20) for the first time due to the coronavirus, I was able to video call my mum privately. Thanks to the lovely staff as this was the first time I could speak to my mum in three weeks. The manager and staff are a credit to YewTree. Thank you and take care.

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Review from A M (Daughter-in-law of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a home to my mother-in-law. She is taken care of completely and the staff feel like family to her. I can always pick up the phone and talk to staff or see them there if I have a question or a worry. I said a good to activities because I am not always there to see what they do. The once
or twice that I did see an activity it was excellent. Thank you.

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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Yew Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.383 for Yew Trees is calculated as follows: ( (127 Excellents x 5) + (65 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (10 Very Poors x 1) ) ÷ 214 Ratings = 4.383

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Yew Trees is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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