Yew Trees

Yew Tree Lane, Dukinfield SK16 5BJ
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9.4 78 Reviews
  • Yew Trees, Dukinfield
Nestled within the popular residential area of Dukinfield, Greater Manchester, Yew Trees Care Home is an attractive and purpose-built home, offering tastefully decorated and comfortable en-suite rooms to accommodate residential dementia care.

At Yew Trees, residents benefit from a range of lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. In addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Yew Trees, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or enjoying meals that have been carefully prepared to suit nutritional needs and personal preference, there is always something for residents to look forward to.

Community is an integral part of life at Yew Trees and the team is dedicated to supporting residents to build positive relationships in the Dukinfield neighbourhood, by organising events with local schools, charities and businesses in the area. The minibus is also regularly used to take residents on trips out to local community spots, including garden centres and the the local park.

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Care Provided by Yew Trees

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Vikki Jones (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Yew Trees Reviews (78)

Total of 78, showing 61-78
9.4

Yew Trees has a Review Score of 9.4 (9.383) out of 10, based on 18 reviews in the last 2 years. Over all time Yew Trees has 78 reviews.

Overall Experience

  • 52
  • 23
  • 0
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  • 3

Date Published

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Review from Stuart S (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very very nice now, any issues are dealt with promptly. I asked if my dad could be moved downstairs and this was all sorted out in a proper manner.
The new room and all areas are fabulous. Ten out of ten.
I also think the staff are more happy and confident due to much better surroundings
and having a confident manager to steady the ship.
Thank you!!

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Review from Deborah H (Daughter of Resident) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just wanted to say a big thank you to all the staff for all their help with my father's 90th birthday party. All the family who attended commented on how friendly and accommodating the staff were and how well my father looked! I know he really enjoyed the sing-song and the party food provided was very
much appreciated.
Thank you from all our family and friends.

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Review from Carole C (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. My mum was really happy here and well looked after.

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Review from Stewart H (Son of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved from another care home, her health and mobility has greatly improved.

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Review from Roy B (Husband of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff caring people, who do the job because they care. In the recent past, I feel that communication between staff and management to be lacking. I am pleased to say that is now improving. The entertainment was non-existent however this has improved with the employment of an activities
coordinator. We had 3 afternoons of entertainment recently, two were excellent, the other a bit dull, nobody dancing. But it's happening and getting better. More care helping patients eating meals plus types of food for patients struggling with food. This is at last happening, chefs and management now talk to each other. Documentation of accidents is good, the GP and management work well together. A good regime with giving tablets etc.

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Review from Nikita G (Granddaughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. My nan was well looked after with lovely staff.

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Review from Fiona H (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is good for my mum and it has now got a better management team which the home needed. I am very happy with my mum's care there.

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Review from A M (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager has taken over at this care home I have seen huge and impressive improvements. The cleanliness of the care home is very noticeable. A lady has been employed to do activities with the residents. A noticeboard has been put up with all the activities, these include days out, planting
flowers in the pots in the garden, doing the residents nails. The garden at the home wasn't looking very nice but since the new manager took over the flags have all been cleaned the pots are ready for plants. Workmen are working in the home to install a wetroom.

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Review from B W (Stepdaughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my stepfather passed away in April of this year in hospital. He was a resident at Yew Trees for over five years. He was well looked after and happy in his time there. The activities and care he received have been marvellous.
I would have no qualms in recommending Yew Trees for care of the elderly,
especially with dementia.
They are treated with dignity and kindness at all times even under great pressure.

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Review from Rachel H (Niece of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Yew Trees for the past 12+ months. He is very happy and is always joking with staff, who I feel really understand what he needs and help him feel included. I cannot praise the staff there highly enough as it can be quite challenging.

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Review from W B (Granddaughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience with the care home has been a positive one. Staff are friendly and helpful and entertainment is good. Nice to see they try to involve all residents good standard of care. Some of the staff are wonderful keeping you up to date with your loved ones progress. (Thank you).
Sometimes
there has been no pads, toilet roll or towel in the bathroom when I have taken my grandma to her room which is concerning, however, staff get it sorted one brought to their attention.

Reply from HC-One, Careline Team at Yew Trees

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We would like to thank you for your positive comments about your experience visiting the Yew Trees Care Gome and in particular your comments about our staff.
We would like to apologise for occasions where there has been a lack of paper products and towels in your Grandmothers room.
We have now put in procedures to ensure that stocks of such items are available at all times and are stored appropriately. We would like to thank you for bringing the matter to our attention.
The Home Manager has an open door policy; please feel free to call in anytime to discuss any concerns you may have.


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Review from Carl J (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Yew Trees for 2 years. He is very happy and settled there which I believe is mainly due to the staff and the pleasant surroundings. He is well cared for and treated with kindness and dignity. The carers are supportive and understanding of both his needs and my concerns
for his continued well-being.
I take him out regularly and see him daily. He is always presentable and happy and they always make sure he is ready to go out when I arrive. I am grateful for what they do for both him and me.

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Review from P F (Niece of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Yew Trees fortnightly to visit my auntie. I am retired Psychiatric Nurse/Care manager for elderly mentally infirm - my daughter who is also Psychiatric Nurse often visits with me. We are so happy with the care she receives, the staff are so willing and friendly and I am/we are so impressed with
their communication skills empathy and understanding shown to the residents.
When leaving my auntie at Yew Trees we are happy to do so knowing she is so well cared for. There is a lovely atmosphere in the home created by a wonderful group of staff who all care so much about their residents - it is a pleasure to visit.

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Review from M P (Brother-in-law of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this care home to be excellent on all aspects. All the staff are extremely helpful in providing the best care.

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Review from A G (Son of Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home does very well providing good care and regular updates to relatives. A good environment and helpful staff, laundry does have faults like giving clothes to wrong people even when they are labelled; and mum sometimes has no knickers in her room although she has about 10 pairs. Overall good, caring,
staff and management who provide information on request and genuinely seem to care about residents well being.

Reply from HC-One & Meridian, Careline Team at Yew Trees

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


You have highlighted a concern around lost clothing, and we apologise for any upset or distress this caused.


We recommend all items of clothing are named – with labels, name tapes, or similar – so that staff members can identify which items of clothing belongs to each Resident, and to prevent losses. If you would like assistance with this, please do speak to a member of staff at the home.


We endeavour to ensure each Residents’ clothing is washed and returned to them, and we apologise again that on this occasion this has not happened.


Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Richard B (Son of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management very helpful and kind. Rooms are adequate, clean and comfortable. Food is good.

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Review from M A (Mother of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Yew trees at Dunkinfield the staff and management have been good. We can speak with them on the phone to see if my mother has been okay, so I say all the staff caring for my mother have been good.

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Review from Jean M (Daughter of Resident) published on 13 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and look after my mum very well. The staff are brill and the activities are always going on which help the residents enjoy themselves. I am always made very welcome every time I go to see my mum. I would recommend this home to anyone.

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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Yew Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.383 for Yew Trees is calculated as follows: ( (127 Excellents x 5) + (65 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (10 Very Poors x 1) ) ÷ 214 Ratings = 4.383

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Yew Trees is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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