Bickham House

Green Walk, Bowdon, Altrincham WA14 2SN
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9.7 33 Reviews
  • Bickham House, Altrincham
Bickham House is a not-for-profit respite and residential care home with a clear focus on the physical, intellectual, emotional and social well-being of its residents.

Situated in Bowdon, Altrincham, Bickham House is within easy reach of all local motorways. The historic home enjoys beautiful views over extensive gardens with a vegetable garden, summer house and outdoor seating.

There is a strong emphasis on staff training across all mandatory courses with additional highlighted training in areas specific to residents' needs. Their care, independence and dignity are a top priority.

A choice of nutritious home-cooked food is prepared daily and all dietary requirements are catered for.

Bickham is a not-for-profit charity with a ‘behind the scenes’ voluntary committee. The funds raised provide a wide variety of activities for residents and their families to enjoy.

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Care Provided by Bickham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Bickham house trustees
  • Person in charge
  • Elizabeth Jimenez (Registered Manager)
  • Admission Criteria
    • Pre admission assessment is essential
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Bickham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,080 – £1,136
    • Self-Funded Residential Dementia Care £1,080 – £1,136
    • RESPITE Self-Funded Residential Care £1,239 – £1,239
    • RESPITE Self-Funded Residential Dementia Care £1,239 – £1,239

  • Fees vary depending on room type. Respite fees are for the first 6 weeks of the stay.
  • (these prices are only a guideline, please contact Bickham House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors very welcome.


  • Parking

  • Free Parking


Bickham House Reviews (33)

Total of 33, showing 21-33
9.7

Bickham House has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years. Over all time Bickham House has 33 reviews.

Overall Experience

  • 28
  • 5
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Date Published

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Review from A M (Daughter-in-law of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bickham House is a home in the true sense of the word. “Home again” were the words of my father-in-law on returning from an appointment. A wonderful house, in a beautiful setting, run by a friendly, efficient and loyal team. Excellent food too. Every effort is made to treat the residents respectfully
as the individuals they are. My father-in-law and consequently all the family are extremely happy with Bickham House.

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Review from Caroline T (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 85-year-old mother has recently spent 2 separate periods of respite at Bickham House. I just want to say how fantastic the staff, food and accommodation were during her stay. She is always very happy to go to Bickham House which speaks for itself. It is also reassuring for me to know that she is
in safe hands.
I actually would not mind going into there myself as it is more like a hotel.
Thank you to all concerned as caring for the elderly is not an easy job and they all do a fabulous job there.
Well done.

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Review from Tim O (Cousin of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bickham House provides a very professional service in every respect - good though this is, the icing on the cake is the homely atmosphere which the staff creates. Their obvious loving care and affection is very comforting for resident and family alike.


Bickham is is kept fresh and clean. The food

is excellent and attention is given to personal preferences. Entertainers regularly visit. Birthdays and special days are never ignored.


Above all, my cousin, a shy lady, has settled in very well indeed. I know that I speak for her friends and family when i say "well done Bickham".


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Review from Jennie S (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bickham House is excellent in every aspect of care for the elderly.


For the last 3 years, my father has been cared for through many ups and downs in health with the utmost respect and dignity.


The staff are well trained, they are highly caring and supportive.
It is a warm and bright, homely atmosphere.
Simply,

it is the best possible care.

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Review from J J (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy and satisfied with the home and care provided for her. The staff are thoughtful, helpful and willing to assist with her needs. They are continually improving the facilities for the benefit of the residents. There is a varied and well-balanced menu every day. The entertainment programme
is varied and gives much pleasure and enjoyment.

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Review from David S (Son of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the management very friendly, polite and informative when first visiting. They helped us resolve financial concerns when dealing with themselves and social services as my mother was moving in. The home is well run, organsied and plenty of staff were always on duty. There is a mix of ages and
men and women who all mix with all the residents and attend to their needs. I visit at all times of the day and am able to sit with my mum, if at lunchtime, the staff will serve lunch in the lounge for mum so that we can carry on talking.
There is a varied published entertainment programme, I arrived during the carol service and watched my mum smiling and singing, I'm 60 but I had a tear in my eye. Mum has never been happier and I wished that she has been at Bickham years ago. My Mum has never worn nail varnish - she's 94 she has started!!

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Review from Christopher I (Son of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Bickham House in January 2015. As a family, we are very happy with the care my mother receives. It is also pleasing to note that upgrading and modernisation to the building is going on.

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Review from Peter H (Son of Resident) published on 15 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am regularly moved by the gentleness, especially the timeliness and the enormous patience that every one of the Bickham team show to those in their care. I have never seen anyone show the slightest hesitation, exhaustion, loss of patience or ignoring what might or might not be an urgent need inadequately
explained by an ailing resident. I believe the personal ethos of Matron has to be the driving force behind such care.

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Review from Margaret H (Daughter of Resident) published on 22 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for over 6 years and in that time I and my dog were very frequent visitors and since her death I have kept up the association, visiting both with and without a dog, albeit less frequently. The staff changes infrequently, usually on retirement or due to pregnancy, which
speaks wonders for the atmosphere of Bickham House and in particular the senior staff. This is of huge benefit to the residents and their friends and relations. Most new residents settle quickly and are dealt with as individuals, which is easier as this is not a large care home. If they want to stay in bed longer they can, if they want a little walk outside the grounds and are up to it they can. If they want to stay up late they can. If they don't feel like mixing they are allowed privacy. If they are unwell they are attended too. And all is done with good humour from the staff. Bickham House does not have posh decor. Bickham House is clean and tidy and above all homely.

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Review from Bob B (Son of Resident) published on 4 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bickham House is wonderful ! The staff are excellent, always friendly and caring and available. The building and gardens maintain a family atmosphere and features like the stairway take my breath away but there is also a lift for residents to use.
My mother first started to use Bickham House for respite
care and was always happy to go there; she referred to it as her holiday home. Recently she has moved there as a permanent resident after a period in hospital. The manager and her staff have been so helpful with ensuring that Mum's transfer from hospital went smoothly and helping her settle into her room. She has some of her own furniture in her room, with her photographs and ornaments around the room it is very comfortable.
The meals are prepared in the kitchens at Bickham House; genuine home cooking to an excellent standard. Breakfast is served when each resident wants it. There is always a choice of meals available for lunch and tea.
Most weeks an entertainer will provide live music for a sing-a-long. Sometimes animals are taken into the home for residents to hold - whether it is a dog, a pony or a python. In the lounge there are often film nights, games or impromptu singing.
The manager and her team have every reason to be proud of Bickham House; it is a wonderful home. The length of service of some of the staff is testament to this but better still is watching how confidently they lead the entertainment at the Christmas Eve mince pies and carols party.

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Review from Dave (Son of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bickham House is an excellent care home. It looked after mum for over 2 years with care and kindness. All this staff are very good and are well led by the matron and deputy manager. As a regular visitor I was always kept updated with mums progress and was treated with kindness, patience, consideration
and a welcome cup of tea.

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Review from J A (Relative of Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bickham House is a beautiful home sent in very attractive grounds and gardens. A key creature is the staff, led by the matron who are very gentle, caring and supportive towards the residents. Over the years, the staff have been a familiar and stable environment. All staff are trained employees, not
agency, providing a very comfortable home for residents. Relatives are always welcomed. Food is excellent and entertainment extensive. The home fully deserves it excellent reputation.

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Review from Betty (Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the entertainment singers, quizzes and bingo. The food is very good. The staff are very friendly.

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Current Review Score: 9.7 (9.681)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Bickham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Bickham House is calculated as follows: ( (99 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bickham House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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