Ferrol Lodge Care Home

49 Northenden Road, Sale M33 2DL
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9.5 13 Reviews
  • Ferrol Lodge Care Home, Sale
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Care Provided by Ferrol Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Ferrol Lodge Care Home Ltd
  • Person in charge
  • Francine Piper (Home Manager)
  • Admission Criteria
    • Private / Local Authority with third party top up
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Ferrol Lodge Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • Guidance only: please contact the home to discuss your needs further. Pre-assessment required to determine care needs and fees will reflect from there.
  • (these prices are only a guideline, please contact Ferrol Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected meal times, otherwise open visiting during the day: A phone call in advance can help for smooth arrangements.


  • Parking

  • Car park available on Irlam Road


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Ferrol Lodge Care Home Reviews (13)

9.5

Ferrol Lodge Care Home has a Review Score of 9.5 (9.545) out of 10, based on 7 reviews in the last 2 years. Over all time Ferrol Lodge Care Home has 13 reviews.

Overall Experience

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Review from Pamela H (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a Fantastic Team at Ferrol Lodge. My mother was a Resident at Ferrol Lodge for 7 years. The staff are fantastic, always go above and beyond to care for your relative. I will always be very very grateful for the way they all looked after her right up to her last breath. Thank you.

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Review from Steven S (Nephew of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Ferrol Lodge at the beginning of 2024 and it has improved her mental well being significantly. She has always been an active person, but unfortunately had a couple of falls which resulted in her needing more support. She arrived at Ferrol Lodge via hospital and a council care home,
the care she has received since arriving at Ferrol Lodge has been a significant improvement on what had been provided previously.


As mentioned by other contributors, activities are arranged for the residents and the facilities are continually being maintained and improved, most noticeably the garden area with the Christmas decorations. The staff really do care, they support both the residents and their families. We cannot speak highly enough of the care she is receiving.


Reply from Francine Piper, Registered Manager at Ferrol Lodge Care Home

Thank you so much for your review, the staff team are so proud of the care we provide and our lovely home. Much appreciated and I will pass this on to the rest of the team.


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Review from A J (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my dad has moved to Ferrol Lodge Care Home. It's a lovely, comfortable home with great staff. Dad has had a new lease of life. Lots of activities and a friendly atmosphere. Staff really seem to care, although it must be a difficult profession caring for people with a range of needs.

Reply from Steven Haddock, Home Manager at Ferrol Lodge Care Home

Thank you very much for your lovely review. Your comments have been very well received by all staff and it makes our job even more worthwhile!


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Review from C S (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all warm and welcoming. They are helpful and friendly. My mum has been in Ferrol Lodge for eight years and has been well looked after. There are always things going on such as entertainers and therapy animals. They have little visitors from the local nurseries. Celebrations always include
family and friends. If you have concerns the staff always listen to them and try to help.

Reply from Steven Haddock, Home Manager at Ferrol Lodge Care Home

Thank you for your kind feedback. The team work hard to give all our residents a positive experience and build relations with their loved ones. I will pass on your feedback.


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Review from Janet N (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only the highest praise for the staff and their care at Ferrol Lodge. They were absolutely brilliant with my mum. She was incredibly well looked after, and I would like to thank them so much. It is very difficult to place your loved parent in a care home, but I was entirely happy that my mum
was in safe hands and that the staff were going to look after her in as loving and safe way as possible. It has a very family-orientated environment and is very personal. I cannot recommend it highly enough.

Reply from Steven Haddock, Home Manager at Ferrol Lodge Care Home

Thank you for your kind review, Janet - I will be sure to share this with the team. Your mum was a pleasure to care for. I hope you and your family are well. Take care.


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Review from Rachel C (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had a short stay here and we have been more than happy with everything about the home, everyone who works there is lovely and can’t do enough for my dad. I would highly recommend Ferrol Lodge.

Reply from Steven Haddock, Home Manager at Ferrol Lodge Care Home

Thank you for your kind words and review. Your dad has been a pleasure to care for and we wish you both well. Take care.


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Review from Helen N (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are really happy with the care given to our mum at Ferrol Lodge. She's thrived since coming here last September. The staff are great with the residents, they're really caring, seem to know mum well know and treat her accordingly, and always have time to talk about any questions or
concerns we may have. It's great that there are activities for the residents and good to see them on social media too!

Reply from Steven Haddock, Home Manager at Ferrol Lodge Care Home

Thank you for your kind comments and review. I'll be sure to let the team know!


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Review from G H (Son of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living in Ferrol Lodge Care Home for about four months. He is very happy there and we are extremely impressed with the standard of care that he receives. The staff are all so friendly and welcoming and nothing is too much trouble for them.
We have experience of several different care
homes over the years with various relatives and Ferrol stands out for the excellent standard of care so I would have no hesitation in recommending it. The house itself is very homely and doesn't feel like a care home at all. I've also noticed that the other residents seem to be pretty contented and it's just a really nice environment.
On a practical note, it is also very handy for getting into the town centre, with a wheelchair where there is a good selection of cafes and shops.

Reply from Steven Haddock, Home Manager at Ferrol Lodge Care Home

Thank you very much for your review. We will continue to strive to maintain the best care for all residents. I will be sure to inform staff of your review. Many Thanks


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Review from Julie B (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ferrol Lodge for over 5 years. She was previously in supported living with Alzheimer's disease. I was looking after her but eventually, she needed 24 hour care. Before going into Ferrol Lodge she was in and out of hospital and not doing very well, but since going there she has
been so well cared for. Her health has deteriorated and her care plan has been adjusted accordingly.
We visited a few care homes that were on the list, but none were like Ferrol Lodge, as soon as we walked in we knew this was the one for Mum. Homely, not too big, gorgeous dining room, lovely lounge, great garden. Staff caring. I would highly recommend Ferrol Lodge to anyone.

Reply from Steven Haddock, Home Manager at Ferrol Lodge Care Home

Thank you very much! I will be sure to inform the staff of your kind comments.


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Review from Barbara A (Daughter of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown by the staff are second to none.
They are very supportive towards family and always exude professionalism.
I particularly like the way they speak to residents, treating them all kindly.
The dining room always looks very nice with fabric napkins fanned out.
That extra
mile makes all the difference.

Reply from Steven Haddock, Home Manager at Ferrol Lodge Care Home

Thank you very much for your kind words! I'll be sure to share it with the team.


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Review from Susan M (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferrol Lodge is an outstanding care home. My mum had the pleasure of spending the latter part of her life here. Home from home. Warm and welcoming with an excellent team of caring and compassionate staff. The care and support we received was first class and nothing was too much trouble. I would highly
recommend this home for your loved ones.

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Review from V S (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ferrol Lodge is a very comfortable homely atmosphere with a caring environment. Staff very caring. Good communication. Is has a very family atmosphere. Bedrooms are bright clean and comfortable furniture little jaded could be updated. Dining room beautifully laid out with table cloths and napkins. Good
extra facilities hairdresser, chiropodist and days out. Mum very happy.

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Review from Lawrence S (Niece of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very homely. The staff go out of their way to provide a caring family establishment, during the period of time my aunt was resident she not only had a lovely room but she was included in activities, parties and the festive run up to Xmas which I am sure she will remember forever. The
whole team are a credit to the establishment. All of which I would love to name individually. I am sure there is no care home as homely and I have done my research believe me. Please don't waste your time in Trafford looking for anywhere else for excellent care home.

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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Ferrol Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Ferrol Lodge Care Home is calculated as follows: ( (74 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 84 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Ferrol Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ferrol Lodge Care Home

What types of Care is Ferrol Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ferrol Lodge Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Ferrol Lodge Care Home have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ferrol Lodge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ferrol Lodge Care Home to the centre of Sale?

0.4 mile(s) as the crow flies, distance by road may be significantly further.