Handsworth

West Road, Bowdon, Altrincham WA14 2LA
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Top 20 carehome certificate
10 46 Reviews
  • Handsworth, Altrincham
Handsworth care home offers 3 floors of comfortable ensuite accommodation. Communal areas were recently refurbished and there is a beautiful landscaped garden to the rear.

Residents at Handsworth can enjoy a peaceful, spacious environment, with a range of activities and events to appeal to everybody's interests, ensuring a balance of independence and integration within a likeminded community. Newly refurbished areas of the home include a dining room and lounge as well as a library, prayer room, hair salon and nail bar.

In addition to relaxing and comfortable surroundings, Handsworth maintains a reputation for round-the-clock care and support, with a dedicated team of staff who take care of residents with dignity, kindness and compassion.

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Care Provided by Handsworth

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Julia Ronan (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Handsworth

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £962 – £1,185
  • (these prices are only a guideline, please contact Handsworth to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is on-site parking in front of reception. If the car park is full, roadside parking is available along West Road.


Handsworth Reviews (46)

Total of 46, showing 21-40
10

Handsworth has a Review Score of 10 (9.977) out of 10, based on 11 reviews in the last 2 years. Over all time Handsworth has 46 reviews.

Overall Experience

  • 31
  • 15
  • 0
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Date Published

46
3
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11
35

Review from A D (Power of Attorney of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a great relief when the friend for whom I have power of attorney, despite being reluctant to enter into residential accommodation, soon acknowledged that she was glad she had agreed to that decision. Since being at Handsworth and receiving regular nourishment and medication, she has had far less
falls and when she has fallen, help is readily on hand. Living with others has increased her confidence and sociability. Unfortunately, the Covid restrictions since March have obviously impacted adversely on the possibility of having visitors or making visits. These had just started to ease when they had to be reimposed in Trafford since the end of July. She is looking forward to the return of the Activities Coordinator who has been off, for the stimulation provided, which the staff have tried to maintain when their other duties permit.

Reply from Julia Ronan, Home Manager at Handsworth

Thank you for your comments. Our Activities Co-ordinator is now back with us and your friend is enjoying her daily activities.


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Review from Jenny T (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents reside at Handsworth, and I have been consistently impressed with the friendly and efficient care offered to them. During these current challenging times in living with COVID-19, I know that my parents are in a good, safe place - especially reassuring given the distance I live from Handsworth.
Thank you to all the team for all they do.

Reply from Julia Ronan, Home Manager at Handsworth

Thank you for your loving comments. We all appreciate your support.


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Review from Peter H (Friend of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have several friends from my local church who are or have recently been residents at Handsworth, and my late father also a little further back.
I am always pleased to observe the attitude of all the team in attending to residents' needs in a timely fashion, coping with great calm and consideration
when demands are at their peak and giving respect to each individual.
This is done with a personal connection, genuine concern and a commitment to understanding each residents journey and state of mind.
This may sound what you should expect from a care home, but in my experience, that is very often sadly lacking and when you find it, it needs to be honoured and highlighted.

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Review from Stephen F (Brother of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Low turnover of very caring staff. Residents are treated as individuals. Good at providing or organising extras, e.g. parties, activities, treats. Building is purpose-built, so good easy-to-navigate layout, with all en-suite rooms. Charming garden. Plenty of on-site parking for visitors.
Good
standards of cleanliness and hygiene.
Extra efforts being put in during Coronavirus lockdown, with zero cases, and extra means of communication put in for relatives to stay in touch.
Whilst fees are a little higher than the Local Authority indicative rate for funded care, the quality of accommodation and care provided is at an altogether higher level. A not-for-profit, charitable organisation, hence good value for money.

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Review from H B (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Handsworth care home is a very caring and friendly care home. My dad has been here for three years now and is very happy living there. I also like the fact that it allows dogs to visit relatives.
I take my lurcher dog to visit my dad on a regular basis. My dad likes to see her and other residents
enjoy meeting her.

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Review from M S (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good, kind and considerate.

Reply from Julia Ronan, Home Manager at Handsworth

Thank you for taking the time to review our home and for your kind words which mean a lot to all the staff team.


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Review from Maureen O (Daughter of Resident) assisted by family/friend published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have felt welcomed as a person, not just an old person here. As the staff and I have got to know each other, I feel as if I have made new friends, I enjoy the company and am encouraged to live a life. This is my fourth week here.

Reply from Julia Ronan, Deputy Home Manager at Handsworth

Thank you for your kind review, we are delighted you are settling into your new life with us at Handsworth.


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Review from S P (Friend of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all so very friendly. Always on hand to assist at all times. Although extremely busy- never a problem to acknowledge or help you. There's something happening at Handsworth most days, a birthday, a garden party, a sing-a-long. The entertainment - marvellous. As is a lovely cup of tea at
Handsworth.

Reply from Jean Hall, Home Manager at Handsworth

Many thanks for your kind comments.
We now have a coffee afternoon every Thursday and you would be very welcome to join us. It is always nice to receive such lovely comments.
Thank you again.


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Review from J W (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food regular and healthy and enjoyed by my mun. Activities also good. Room well maintained and clean and facilities were good. Being checked in on at night sometimes disturbed sleep but for health and safety, I acknowledge it was important. My mum has benefitted from the care and is now living independently
again. Thank you.

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Review from Michael P (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my father's time at Handsworth, he was cared for by all the staff in a warm, friendly and courteous manner. Always respected and supported as well as invited to get involved with activities. During the last couple of months of his life (he passed away 29.1.18), the staff went above and beyond
the call of duty. They were his family, that made all the difference as I live far from Handsworth. Whilst the building may be getting tired and in need of a refresh, it's the staff that make all the difference. Well done.

Reply from Jean Hall, Home Manager at Handsworth

Many thanks for your kind words. Your father is missed by all at Handsworth - he was a very special man.


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Review from C T (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Handsworth for nearly 3 years. Initially, she was very withdrawn and depressed, (recently bereaved). The staff have been very good with her, helping her through that initial period and certainly, in the last year, she seems much happier. She still stays in her room apart from mealtimes
(her choice) but now smiles a lot more and is happy to exchange banter with the staff. Her room is very nice and she now considers it 'home'. Staff have been very attentive to the several faints/falls (due to a pre-diagnosed condition) and illnesses she has had and I am always informed asap. My comments on the survey. The list of activities look good but mum doesn't join in so I can't comment, food and drink has been tricky as mum is a fussy eater, value for money - I hope so but it still seems expensive.

Reply from Jean Hall, Home Manager at Handsworth

Thank you for your lovely comments. It is always nice to hear that people are happy with the service we offer. Your Mother is a delightful lady and is a pleasure to care for.


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Review from Robert O (Husband of Resident) assisted by family/friend published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always willing to help and are very caring and aware of the need for dignity. The overall ambience is warm and friendly and you are welcome to visit anytime.


My husband has settled well, I visit him every day and have always felt at home. The majority of residents are wheelchair bound

including my husband and the staff deal with this very well.

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Review from Peter W (Son of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. The home is warm and there is a very friendly and helpful ambience.

Reply from Jean Hall, Home Manager at Handsworth

Thank you for your lovely comments and thank you for all your support over the years.


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Review from P L (Son of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the home in May 2017. He has been consistently treated with dignity, kindness and respect and has quickly come to see it as his home.
I am full of praise for the management and staff.
The facilities are very good, although my father would have liked an en-suite shower, and so
far an applicable room hasn't become available.

Reply from Jean Hall, Home Manager at Handsworth

Many Thanks for your kindness. I can now confirm that your Father has an en-suite room


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Review from Joanna W (Daughter of Resident) published on 28 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and make every effort to see that the clients are happy and comfortable. They are respectful and friendly. My mother speaks very highly of the carers and is encouraged to live as full a life as possible in her frail condition.
For those who want it, there are activities provided
every day, but they are not compulsory and each individual is allowed to decide for themselves how far they wish to participate.
The home is well-run and senior staff are always available to answer questions. Any issues we have raised have been dealt with quickly and effectively.
I would thoroughly recommend this care home.

Reply from Jean Hall, Home Manager at Handsworth

Thank you for your lovely comments.


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Review from David L (Son of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for six months and has eventually settled in really well after some early confusion as to why she was in Handsworth and not at home. She is now content with her surroundings and likes the staff, meals and entertainment. I am pleased she has settled in well and happy that
she is safe and sound and well cared for by the team.

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Review from Gillian F (Friend of Resident) published on 1 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident at Handsworth for 3 years 9 months and I visit regularly every 7-10 days. I feel able to call whenever I want and am made welcome by the staff on duty. When I walk into the home it feels fresh and clean and my friend's room is the same. The windows are open when she is
not in the room. I have a good relationship with the staff and know that they do the best for my friend and will contact me if there is a problem. Keeping track of hearing aids is a common problem but staff now do better at renewing the batteries. I feel staff are required to do too much routine paperwork much of which is unnecessary repetition and gives them less time to be with the residents. The activities that I see are interesting and the weekly visits from the clergy and others are well received. I have no hesitation in recommending Handsworth.

Reply from Jean Hall, Home Manager at Handsworth

Thank you for your lovely comments. The paperwork that you mention is a very important part of care.
I can assure you that the staff team do spend time with our residents.
We appreciate any comments that we can reflect on to make any improvements in the care that we deliver.
Thank you once again


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Review from Katharine H (Daughter of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died in Sept 2016. The staff were fantastic in her last weeks. She was able to die peacefully in her own bed we couldn't have asked for more.

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Review from John H (Nephew of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to Handsworth in December 2014. She was looked after with great care and respect. She settled, put on weight in a healthy way and made friends. The staff were friendly and helpful whenever we visited. When unwell, we were kept promptly informed. The care in her declining last weeks was
excellent.

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Review from Janet D (Goddaughter of Resident) published on 4 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been a resident at Handsworth for a few years now. She is extremely happy and enjoys the activities and social aspects with the other residents.
She has mental health issues and the staff are always caring, reassuring and 'go that extra mile' to ensure that she feels safe and loved
in her home. Nothing is ever too much trouble for the staff and you only have to ask and it is done! I would highly recommend Handsworth to anyone looking for a place for their loved one to live and be cared for by fabulous staff

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Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Handsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Handsworth is calculated as follows: ( (126 Excellents x 5) + (3 Goods x 4) ) ÷ 129 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Handsworth is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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