Ancliffe

Warrington Road, Goose Green, Wigan WN3 6QA
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9.7 21 Reviews
  • Ancliffe, Wigan
Ancliffe is located in close proximity to Wigan town centre, with good travel routes nearby, allowing its residents a flexible lifestyle and great deal of personal choice, whilst having access to full-time care in a skilled and thorough care setting.

A great deal of attention is paid to residents' long term health and fitness, with the home running a popular activities programme that looks to encourage hobbies and mobility as much as possible.

Like all CLS Group homes, Ancliffe adheres to modern standard and is registered with regulatory body, the Care Quality Commission, whilst being supportive of any beneficial community initiatives.

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Care Provided by Ancliffe

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joy Hogarth (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Ancliffe

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,152
    • Self-Funded Residential Dementia Care from £1,152
    • RESPITE Self-Funded Residential Care from £1,152
    • RESPITE Self-Funded Residential Dementia Care from £1,152

  • Please note these fees are from 1st April 2025
  • (these prices are only a guideline, please contact Ancliffe to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ancliffe Reviews (21)

Total of 21, showing 1-20
9.7

Ancliffe has a Review Score of 9.7 (9.733) out of 10, based on 9 reviews in the last 2 years. Over all time Ancliffe has 21 reviews.

Overall Experience

  • 15
  • 5
  • 1
  • 0
  • 0

Date Published

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Review from Janet C (Great-grandson of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Ancliffe for 2 and half years. The staff have cared for him with dignity and respect. My dad has always felt safe and enjoyed his in Ancliffe. Dad sadly became unwell and got poorly. The staff in Ancliffe care for dad throughout his short end of life journey. He had wanted to end
his days in Ancliffe and this was made possible. The staff also went above and beyond to make sure myself and extended family had everything we needed. I will never forget how lovely everyone was to my dad and myself. He received exceptional care.

Reply from Joy Hogarth, Manager at Ancliffe

This is so nice to hear, thank you for your kind words, I am so blessed to have a wonderful team who care for residents like they are their own family. Warmest wishes to you and all the family, we will be thinking about you, especially during the festive period.


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Review from Emma M (Granddaughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ancliffe are amazing, they go out of their way to help and care for residents. When my grandad was on end-of-life care, their compassion and empathy were outstanding. They supported us through a really difficult time and ensured our last days were pleasant and my grandad was comfortable
and well looked after. He was in Ancliffe for two and a half years and he really settled and enjoyed it. The staff make this place.

Reply from Joy Hogarth, Manager at Ancliffe

Thank you so much for your kind words, this means so much to us. I am blessed as a manager to have such a fantastic team who always go the extra mile to care for both residents and their loved ones.


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Review from C C (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living here for several years and is very happy. In fact, it makes me smile and happy when I take her back to my house or out for the afternoon when she says I need to go back they will be worrying about where I am. Also when I go to her room she shows me how nice to is and how happy
she is in it. The staff are lovely and she never complains about them. I would be happy living in Ancliffe if I needed care.

Reply from Rahi Joshi, Marketing Associate at Ancliffe

Thank you for sharing such positive feedback. We're thrilled to hear that your mum is happy and comfortable at Ancliffe. I will share your kind sentiments with the home team.


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Review from Tracy H (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Ancliffe Care Home, without a doubt the whole team went above and beyond to ensure our dad's stay was a safe and enjoyable experience.
The whole of the staff made our dad's 1st stay there a very pleasant one. We as a family felt assured that he was in the best
and safe hands whilst our mum had a hip replacement. Amazing team and thank you.

Reply from Joy Hogarth, Manager at Ancliffe

Thank you so much for a brilliant review! We aim to do our best at all times and teamwork is paramount in providing excellent care for our residents.


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Review from S K (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mum came in permanently last August she's been treated with dignity and respect. It's put our minds at rest knowing she is looked after like she would be at home and she's safe. All the staff and carers are lovely and really good at their jobs.

Reply from Kirsty Gregory, Care Team Leader at Ancliffe

Thank you for the lovely comment and taking the time to complete this review. Your mum is well-loved and is definitely part of the Ancliffe family


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Review from M H (Son of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel Mum is safe when she's in there, and when I visit, the staff are all really lovely, and I feel that they genuinely love all the residents. Mum took a few months to settle when she went in, thankful, the Covid restrictions had lifted so we could visit anytime. Always activities going on,
and we try and support them whenever we can. We are so lucky she's in Ancliffe, now she's in a routine and has made friends with other residents and staff. I have great communication with the staff.

Reply from Joy Hogarth, Manager at Ancliffe

Thank you for your brilliant comments! These are a real morale booster. We also feel relatives are able to speak freely and raise any issues with staff. We want Ancliffe to be a great home where residents live a happy fulfilled life


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Review from L E (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ancliffe for 18 months. The staff are fabulous each and every one of them goes out of their way to provide excellent care and support. The home is very clean and fresh and visiting without prior booking is available 24 hours. Well done everyone who work here, you are all brilliant.
Thank you to you all.

Reply from Rahi Joshi, Marketing Associate at Ancliffe

Thank you for choosing Ancliffe Care Home for your mother's care. We appreciate you recognising our staff's efforts and are glad to hear your mother is at ease with us. I'll forward your warm sentiments to our home team.


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Review from L W (Wife of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is so well cared for with dignity and friendliness. Looked after as I would. The staff are welcoming and approachable, Nothing is too much trouble. Cannot praise everyone enough.

Reply from Kirsty Gregory, Care Team Leader at Ancliffe

Thank you for the lovely comment. We always look after loved ones. Our residents mean the world to us all as a team at Ancliffe.


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Review from J H (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Ancliffe for two weeks of respite care and we couldn't fault the care that was given to Mum, all staff go above and beyond for the resident and their families, it was a pleasure going into the home all staff were very happy and friendly. Would we recommend this home most definitely.
Well
done everyone your all amazing.

Reply from Rahi Joshi, Marketing Associate at Ancliffe

It is our pleasure to care for your mum. Thank you for recognising our team's efforts and we continue to provide high-quality care to our residents. I will pass on your kind words to the home team.


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Review from C R (Cousin of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff met/seen are friendly, polite and helpful. Residents appear happy and comfortable in their surroundings.

Reply from Joy Hogarth, Manager at Ancliffe

Thank you for your review it's appreciated by the Team who will always endeavour to give 100%. Kind regards.


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Review from Brian T (Brother of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We travel from Oxford to see my sister. Staff very helpful, understanding how far we travel. Well done.

Reply from Kirsty Gregory, Care Team Leader at Ancliffe

Was lovely to see you when you visited. Your sister is well loved and a lovely resident to have within the home. I will pass on the message to the staff with regards to your lovely comment.
Can’t wait to see you all again.


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Review from Maria G (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all staff and management.

Reply from Kirsty Gregory, Care Team Leader at Ancliffe

Thank you for completing the comment card, we do appreciate these being completed. Thanks to all staff and management creates a good team effort and response.


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Review from J W (Niece of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt arrived at Ancliffe Care Home during lockdown so had only phone contact. The staff were friendly and helpful over the phone. The home itself is not very inviting to look at but is now in the middle of a facelift. My aunt is well cared for and always clean. The staff are all excellent.

Reply from Kirsty Gregory, Care Team Leader at Ancliffe

Thank you for completing the comment card we do appreciate feedback. Ancliffe is up and coming we try to create a nice space for all. I can agree with Julie that the girls will help where possible relaying information and pointing you in the correct direction as needed. Your Auntie is a well-loved resident and one of Ancliffe’s family as we are one big happy family.


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Review from Valerie H (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we're all very pleased with the care my mum is receiving. She's being treated with the respect she deserves and she is very happy. Thank you to all the staff present, they are lovely.

Reply from Kirsty Gregory, Care Team Leader at Ancliffe

Thanks for your lovely words. We love having your mum with us, she is a pleasure to look after. Your mum and family are a great support to the life at Ancliffe.


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Review from Henrietta G (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is a relatively recent resident at Ancliffe but I can say without hesitation that it is the best facility he has ever experienced. He is already saying that he is really enjoying living there and he has visibly improved in his appearance, his attitude, and his mood. What more could a family wish
for? The home is extremely well led and all staff go above and beyond to make sure residents are well cared for and valued. They take an interest in those they care for and are very attentive. They listen to relatives and are quick to respond to any queries by phone or email. They find solutions and get on with making things happen. Dad's room is clean and warm, as are all the communal areas. I have seen the food, it's all home-cooked and looks very appetising. I am so glad that I moved Dad from his previous place. When I leave Ancliffe I know that Dad is in the best hands possible. Thank you.

Reply from Kirsty Gregory, Care Team Leader at Ancliffe

Thank you for your lovely comments with regards to Ancliffe. As a team, we appreciate all comments and knowing we are doing a great job. This helps with staff morale. Happy that your Dad is enjoying being with us and settled in really well. He has become a much-loved resident of our home at Ancliffe. Regards, All at Ancliffe.


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Review from J B (Brother of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent supportive and informative help always given. Ancliffe Care Home is always clean and all staff conduct themselves in a professional manner. In particular, the manager has always provided full support, particularly through the covid pandemic. Always something going on to keep the residents
engaged and participative. I would recommend Ancliffe to anybody looking for residential 'support'. A very friendly and reassuring environment.

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Review from Miriam W (Friend of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, my friend is content and settled into her environment. She looks healthy and is also eating well. I cannot comment on the room as I have not seen it due to Covid restrictions. Thank you for your kindness to my friend.

Reply from Kirsty Gregory, Care Team Leader at Ancliffe

Thanks for taking the time to review our home. Hopefully won't be too long until you can come into the building and spend time with your friend in her room. Regards, All the staff at Ancliffe.


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Review from Sandra W (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am giving Ancliffe 11 out of 10 for the unbelievable care that my mum has had from the staff whilst she has lived there. The staff are extremely caring, gentle, and compassionate at all times and treat everyone in an appropriate manner to their needs. My mum has felt secure and safe and very happy
living here. Thye have gone above and beyond in caring for my mum through her end-of-life care. Ignore the building fabric it's the care that matters.

Reply from Kirsty Gregory, Care Team Leader at Ancliffe

Thank you we loved having your mum with us, she will be missed by all staff and residents. We appreciate the lovely review you have posted for us to see, with love and regards. All the staff at Ancliffe.


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Review from Lynda G (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service provided by the staff over this difficult time has been excellent. They have kept Mum safe and the family well-informed. Unfortunately, visits were limited as the necessary facilities were unavailable. A few garden visits in summer and a partitioned room with booked visits once the weather
changed.

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Review from Tina D (Niece of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to see my Auntie after months apart. The home had excellent procedures in place and strict guidelines to follow, so it all felt very safe. The room was spacious and well-ventilated. The staff were very helpful and supportive.

Reply from Kirsty Gregory, Care Team Leader at Ancliffe

Hi Tina, thank you for your review. We hopefully will be able to see you soon and you will be able to enjoy a visit with your auntie.
Regards, all management and staff at Ancliffe.


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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Ancliffe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Ancliffe is calculated as follows: ( (92 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Ancliffe is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ancliffe

What types of Care is Ancliffe registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ancliffe provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ancliffe have?

There are 40 Single Rooms.

What are the Facilities & Services at Ancliffe?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ancliffe to the centre of Wigan?

1.5 mile(s) as the crow flies, distance by road may be significantly further.