Ashwood

1 Liverpool Road, Ashton-in-Makerfield, Wigan WN4 9LH
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9.8 35 Reviews
  • Ashwood, Wigan
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Care Provided by Ashwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Renaissance Community Care Services Ltd
  • Person in charge
  • Sandra Shepherd (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for Ashwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,062 – £1,062
    • Self-Funded Residential Dementia Care £1,062 – £1,062

  • Top up fee of £109.45 per week. Hairdresser on site to be paid for by resident.
  • (these prices are only a guideline, please contact Ashwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park at rear of Park Motors


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Ashwood Reviews (35)

Total of 35, showing 1-20
9.8

Ashwood has a Review Score of 9.8 (9.826) out of 10, based on 12 reviews in the last 2 years. Over all time Ashwood has 35 reviews.

Overall Experience

  • 34
  • 1
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Date Published

35
4
9
12
23

Review from M C (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Ashwood for almost a year. Initially it was for a 6 week respite stay but, when it came time to go home, Mum decided she wanted to stay. This was, in no small measure, due to the care and attention which she received. She had been reluctant to move out of her home but the
level of care she received from all staff made her realise that she would be safer and happier at Ashwood.
The management team and all staff are kind and caring, providing a warm, family atmosphere. Communication with the family is excellent and nothing is too much trouble. It says a lot that many staff have been at Ashwood for many years. I can certainly recommend Ashwood.

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Review from Janet W (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring. The residents are all treated as individuals and made to feel special.
Staff turnover in the 12 months of my experience has been very minimal. Whilst the rooms are quite basic everything is very clean and if necessary the residents can furnish to their own requirements.
Medical issues are dealt with as they arise and the management team have an excellent rapport with both the staff and the residents.

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Review from Simon R (Son-in-law of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my in-laws have been cared for by Ashwood and we have found them to be consistently excellent in their standard of care. They were treated as individuals and their personal needs were recognised and provided for.

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Review from L H (Daughter of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwood is a real home-from-home for Mum who has been a resident for two years. It was always to be the family's 1st choice after our granny lived there happily for seven years. That was almost twenty years ago; many of the staff who looked after her are still there providing that same level of loving
care to Mum. Nothing is too much trouble, communication with family is superb with Mum fully involved in any decisions relating to her care.
Ashwood is a cosy, friendly and homely setting with 1st class care.

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Review from Paula H (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't write anything negative about Ashwood at all, the level of care for my dad was outstanding from before entry to when he was well enough to come home. The home was there for him whilst he recovered from a hospital stay, he got better quickly which I put down to the help from the staff. Always
happy to talk or see to his needs, a family environment kept his spirits up.
Impeccably clean and hygienic, with top-notch standards.
My dad was the third member of my family to use Ashwood's services, this in itself speaks testament to the way Ashwood cares for its residents.
Highly recommended!

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Review from Jane S (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently been admitted to Ashwood as she has Alzheimer's and my father can no longer look after her. She has gone in against her will and has displayed some very difficult, challenging behaviour. The staff have been absolutely brilliant with her despite the aggression she has shown towards
them. They have been excellent at keeping me informed and also in getting funding for extra one-on-one care for her during the night. They have been incredibly kind and thoughtful towards not only my mum, but also the rest of the family when we visit. I am extremely grateful that they are taking such good care of my mum during this very difficult time.

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Review from T T (Cousin of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident at Ashwood for 3 years now and is receiving excellent care. Staff look after her with compassion and patience and it is clear that she has a very good relationship with them all. I am very grateful to the team for their dedication and commitment.

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Review from Tracey F (Cousin of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwood care home is a lovely residential home, we as a family are happy with the service they provide to ensure the wellbeing of our loved one.
The home is clean and our relative is well cared for, we couldn't be happier.

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Review from A A (Granddaughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has Alzheimer's/vascular dementia and has had multiple recurrent admissions into hospital through falls and generally unwell. Since her last admission which resulted in a break to her wrist we got in touch with Ashwood Care and asked if any beds were available for temporary care due to ourselves
struggling to manage Grandma's care at home. My grandma was transferred at the end of May/early June and remains a resident in the home likely to stay permanently. The staff and management at Ashwood are so kind and caring and have accommodated both my family and grandma in every way they possibly can. The staff have been so gentle, kind and caring towards my grandma who was very nervous and fussy going into the home but now loves all the staff and is very grateful for all their help they have and continue to give her. We would recommend Ashwood to any of our family and friends and are so grateful for the kindness and passion the staff provides daily.

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Review from Sharon L (Respite Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say? My father needed respite care for four weeks as he needs full-time domiciliary care to give us a well-needed break. Management and the whole team met every need and made him feel extremely welcome as though he was family. Would highly recommend, felt very safe and reassured that
my dad's needs were met. Thank you so much all.

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Review from Roy H (Husband of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Ashwood Residential Care Home for the last six months and, during this time, has had a number of setbacks all related to her present condition; this she has overcome thanks mainly to the excellent staff and management who are brilliant, to say the least, in my opinion,
they all go above and beyond the call of duty I could not wish for my wife to be in a better environment - they are truly brilliant.

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Review from F N (Granddaughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her dedicated team regularly go above and beyond to keep my nan and the other residents safe and happy. There is always a caring and happy atmosphere, and we are kept fully informed in terms of safeguarding, well-being and social events. They have given my nan a home despite her having
a complex history and some difficult behaviour. They handle her with good humour, and she is the happiest and safest she has been in years. There is low staff turnover and a genuine feeling that Ashwood is Nan's home, not just somewhere she is staying. They go the extra mile, allowing us to enjoy our quality time with her. Can't recommend the team enough.

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Review from Linda C (Friend of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwood looked after our friend with kindness, care, compassion and dignity. He felt like it was a home from home. All the staff were welcoming and caring and kept us well informed at all times. We cannot thank the managers and staff enough for everything they did.

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Review from Lynn M (Friend of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashwood residential home. The place is a real home from home, full of fun and warmth. My dear friend was a proud and independent man. He was at the end of life and he needed 24/7 attention. The staff at Ashwood were excited to meet and care for my friend. He had a chuckle several times through the days.
The support the managers gave to us was exemplary. They were honest and empathetic. I would like other people to know, you could choose Ashwood with confidence that your loved one was safe and cared for. Thank you from the bottom of our hearts.

Reply from Sandra Shepherd, Manager at Ashwood

Thank you for the lovely review, we are very glad your friend came to stay with us and in turn, we have also forged new friendships with his friends also. On behalf of all the team at Ashwood, it was a privilege to look after this gentleman.


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Review from Tina B (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After mum spent 4 weeks at Ashwood last year it was always going to be my 1st choice of care home. Mum has recently been in a discharge bed for 5 weeks and the manager came out to assess her and immediately took mum back. She went back into Ashwood on the 15th October 22 the day after her assessment
and her admission was so good she settled in straight away. I was so concerned about my mum's future but they reassured me in every way. Well done to the managers and all the staff.

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Review from Anne S (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad went into Ashwood in September 2019 after having multiple falls at home, so he spent just short of 3 years in the home. I would like to thank everyone at Ashwood for the care, compassion, dignity and genuine love they showed to my Dad and us. The home is a genuine home from home, and we were
always welcomed no matter what time of day. All too often the media use a brush and tar everyone with that same brush, and they always manage to give bad press. Ashwood is not like other homes, Ashwood is Ashwood, a genuine and caring environment for residents and family alike and you become one of the Ashwood family. Unfortunately, my Dad passed away on the 19th July but once again the management and staff showed such care, and compassion not only to my Dad but to us as well. Once again a heartfelt thank you to Ashwood.

Reply from Sandra Shepherd, Manager at Ashwood

On behalf of all the team, it is always lovely to hear that a client and their family have both received positive experiences with regard to their stay with us, even under the most difficult circumstances at times. The home's ethos has always tried to be a 'home from home'. The dedicated team works very hard and as a manager, I have nothing but the utmost respect for every team member. The home strives daily to ensure that residents, relatives and visitors are welcomed into the home with the hope of forging good relationships. This ensures that an honest, open approach is maintained, and all parties can confidently have transparency on every aspect of the individual's care package. Thank you again for all the genuinely kind comments greatly appreciated and received.


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Review from Glen L (Son of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Ashwood between Nov 19 until Dec 2020. From day one all the staff not only made mum welcome but the family also. I can't praise the staff enough for the care they provided. As soon as you walk into Ashwood you have a reassuring feeling, as it really feels like a home from home.
Nothing is too much trouble and someone is always on hand for a chat should you need one. Very quickly you think of the staff as friends. In my view, if you want the best care for your relative then visit Ashwood I can't recommend them enough.

Reply from Sandra Shepherd, Manager at Ashwood

Thank you for the lovely review. On behalf of myself and all the team, it is greatly appreciated that relatives are able to feel reassured and I know all the staff will be grateful that you considered Ashwood like 'Home from Home'. In our opinion that is is the ethos the home strives for daily.


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Review from Ann M (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When deciding on a care home for my Mum which was suitable for her, I found that Ashwood Care Home would be the perfect place for her. It was so friendly and homely. I can honestly say, hand on heart, that my Mum had the very best care I could have wished for her throughout her stay there. All the staff
were extremely professional, but at the same time, very caring. When she was tested positive for Covid in December and became very poorly, it was decided that Mum was to stay in her care home where she was more comfortable and where the staff cared for her with the utmost professionalism. Hospital admission was out of the question. I was most grateful and thankful that this decision was made, as the Management made it possible for me to visit her at end of life. Even if it was in full PPE, I was able to talk to her and say my goodbyes. Mum passed away on Christmas Day 2020 and I was able to be with her at that time, which I am most grateful for.

Reply from Sandra Shepherd, Manager at Ashwood

Thank you for the lovely review. We do understand it was a difficult time for you and all your family. We are grateful that you allowed your mother to remain with us, until her passing, and have the continuity of all the team around her with whom she was familiar. We are glad this gave you comfort.


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Review from Stephen O (Son of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Ashwood care home firstly for respite care numerous times then, she subsequently became a full-time resident. The care she received was second to none. The staff go out of their way to make this an enjoyable, comfortable and above all a very caring experience/life for them. During the
Covid 19 pandemic, the residents' care and safety have been of the utmost importance to all staff whilst retaining good communication with family to whom they also show understanding and care. We as a family would not hesitate to recommend anyone who has a loved one needing residential care to Ashwood. We would like to thank all of the staff particularly the Manager and Assistant Manager.

Reply from Sandra Shepherd, Manager at Ashwood

Thank you for the lovely review of the care and dedication the staff have shown throughout the Covid 19 pandemic. It is good for the morale of the team to be appreciated in very difficult and testing times for a job well done.


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Review from Tony (Nephew of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise the management and staff enough. My auntie was a resident for over eight years and the care provided for her and the support given to relatives has been first class. I would definitely recommend Ashwood.

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Ashwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Ashwood is calculated as follows: ( (116 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 138 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashwood is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Ashwood

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Frequently Asked Questions about Ashwood

What types of Care is Ashwood registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashwood provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashwood have?

There are 36 Single Rooms.

What are the Facilities & Services at Ashwood?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashwood to the centre of Wigan?

4.2 mile(s) as the crow flies, distance by road may be significantly further.