Ashwood

1 Liverpool Road, Ashton-in-Makerfield, Wigan WN4 9LH
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9.8 35 Reviews
  • Ashwood, Wigan
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Care Provided by Ashwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Renaissance Community Care Services Ltd
  • Person in charge
  • Sandra Shepherd (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for Ashwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,062 – £1,062
    • Self-Funded Residential Dementia Care £1,062 – £1,062

  • Top up fee of £109.45 per week. Hairdresser on site to be paid for by resident.
  • (these prices are only a guideline, please contact Ashwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park at rear of Park Motors


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Ashwood Reviews (35)

Total of 35, showing 21-35
9.8

Ashwood has a Review Score of 9.8 (9.826) out of 10, based on 12 reviews in the last 2 years. Over all time Ashwood has 35 reviews.

Overall Experience

  • 34
  • 1
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Date Published

35
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23

Review from Antony B (Wife of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in for respite and care is first class. My mother was in for 5 years. The home could not be faulted. My wife came out of hospital with a broken arm and a fractured pelvis. I did not hesitate to put her in Ashwood over other choices.

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Review from Pamela C (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum as been in this care home for approximately 4 years and she has been really well cared for. The managers and staff are lovely and always make the family feel welcome no matter what time we go to visit. Even though Mum gets upset sometimes they always find time to sit with her and comfort her. I
have called at times when food as been brought out and it looks and smells delicious and Mum always comments on how good it is and how well the carers look after her. It is a comfort for me knowing Mum is in good hands and being well looked after.

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Review from Kelly C (Granddaughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, can’t say enough great things about this care home. The staff are everything you could hope for when looking for exemplary care for a loved one. Our grandma and nanna is well looked after, from her physical, psychological and medical needs to entertainment. We are always informed when
there are any medical issues. Our grandma always says how well looked after she is, frequently mentioning how good the food is. The staff have the personal, down to earth touch and you can see the warmth in the way they care and carry out their duties. We, as a family, are always offered a cup of tea when visiting. Regarding visitation during the pandemic and lockdown periods, staff have been very considerate allowing socially distanced garden visits (when allowed) or allowing us to speak through conservatory windows being opened so we can hear each other. We’re treated like family and we are very grateful for that. We definitely made the right choice choosing this care home.

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Review from Alan P (Son of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at this care home for 2 years. She loved the activities provided, in particular the singing and dancing. I was impressed with the standard of care provided and the individual attention she received. My mother was treated with dignity at all times. My mother passed away on 10
September and I was impressed that the manager of the care home took the time to attend the funeral.

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Review from Mark R (Son of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to stay at Ashwood for respite after being in hospital. He liked it that much that he decided to stay there permanently. The staff were considerate and understanding and nothing was too much trouble. The manager was always only a phone call away and went above and beyond. My father loved
the food served at the home too.

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Review from Ann-Marie (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall in 2019, Mum (who was diagnosed with Alzheimer’s earlier in the year) spent 8 weeks in Ashwood for respite care. Earlier this year when she was no longer able to live at home safely, and the decision to move her into a care home was forced upon us, there was never any doubt that Ashwood
would be our first choice. The Manager was the first person that we contacted for advice. She guided us through the process, and when the time came to raise the issue with Mum, she was there personally to offer support and advice. Choosing a care home for a loved one is extremely difficult, but Ashwood isn’t any care home - it’s a family. The staff are the heart of this home, and they are nothing short of amazing. They provide regular updates and are always available to address any concerns or answer queries. The residents are treated with respect and dignity, but there is also laughter, fun and friendship. We couldn’t imagine Mum anywhere else!

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Review from Ray T (Nephew of Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to let you know that my family have been very impressed by the kind compassionate care that all the staff at the Ashwood Residential Care Home have provided for my auntie. My auntie was provided with the highest level of care from June this year until she passed away on 1st September.
My auntie
was diagnosed with terminal oesophagus cancer in June this year, she initially spent 3 weeks in another care home in Ashton, where she was very disappointed with the very poor care she was receiving. We were also shocked at the poor care she received. She pleaded with me to try and move her.
Even though the care home is not registered as a continuous care home, the manager kindly accepted my auntie after an assessment. The kindness and care provided by the manager and her team has been really exemplary. Continuous visits to provide food and nourishment with kind, patient attention for all her needs has been provided night and day. Our family includes a retired senior nurse.

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Review from Carole Anne H (Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the home for any relative. The care the staff show is 100% in every way. I wouldn't hesitate in using it again if I could. Every need is met for the residents and every possible thing is done to make them feel it is their home. Friendly staff and nothing is too much trouble. The manager
reassures families on all needs re the resident and makes time for all. Can't praise them enough for all the support and help including aftercare and information. Thank you all.

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Review from Anita M (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cant praise this place and the staff enough. Not only did they make my Dad so welcome but they took time to check we were ok too. Dad has improved so much in his time there, not only health wise but mentally too. First time in years that we have not had to worry about dad's diabetes as his blood sugar
has regulated to averaging 5.6.

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Review from Brian T (Son of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Ashwood in early March of this year, this was after recommendations for the home from people who had had family previously in the home. I have, from the outset been very pleased with the care, attention and dignity that has been given to mum. Nothing seems to be too much trouble. The
food provided is of good quality and I can say that my mum is happy and content at the home, this gives me peace of mind. I can recommend to anyone who is looking for a care home to take a look at Ashwood House, I’m sure you would not be disappointed.

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Review from Ian B (Son of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

If you are looking for mod cons and modern environment, don't bother. If you are looking for care and commitment in a homely environment, then this is the place. The rooms are of a good size and facilities are adequate. There is always something going on, be it a birthday celebration or just an excuse
to party. My mum was a full time carer for my dad, but when it got too much for her we had to find somewhere that offered the same level of care. All I can say 'what a find'. If we have any concerns the management and staff are always there to listen and support.

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Review from Jennifer K (Daughter-in-law of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law moved into Ashwood care home on respite originally in January 2017 following the sudden passing of my father-in-law, her main carer. Our original plan was for us to move in with her at her home address, however, the love and care she received by management and staff in that respite
period was very reassuring.


On the week her respite was to end we thought long and hard and decided it was in my mother in law’s best interest to remain in the care of the staff at Ashwood care home.


The staff and management are extremely helpful and supportive of their residents and family members. Whenever we visit we are made to feel very welcome at all times, we know if we cannot visit we are reassured that she is safe and well looked after in every aspect.


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Review from Ian K (Son of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been In the care of the staff and management of Ashwood care home for almost 2 years. I know that everyone In the team have her best interests at heart and ensure that she’s safe and well looked after, it has a relatively small number of residents which enables it to keep its homely feel. Overall
when I have to leave I’m happy and content that she’s in a safe and loving environment.

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Review from Graham H (Son of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed there from 31/07/2018 until 14/08/2018 when she sadly passed away
I would just like you all to know that our experience at this home was fantastic, the staff worked endlessly looking, after all, my mum's needs.
Even the managers made time to make sure we was fed and watered
I have
already recommended this home to everybody I have spoken to and will continue to do so.
Unbelievable how my mum spent her last 2 weeks in such comfort, I cannot thank them enough.

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Review from Colin I (Son-in-law of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was given a diagnosis of terminal cancer and due to the care he had received at Ashwood in respite he decided that he wanted to stay. He remains upbeat and is functioning well I am writing to you to express the exceptional standard of care and support shown by all staff to him, I believe
that without this exceptional care he would not be here. We treasure every day we have left with him, he always has a smile on his face and the staff are very attentive to his needs, the manager of Ashwood has helped us in understanding all aspects of his care with compassion and understanding. All staff spend time talking to him despite the busy workload, they all demonstrate the care, warmth, and compassion which is essential in this type of work. I find nothing but praise Ashwood and the way they CARED for him. Ashwood has regained my trust in the care sector and has restored my faith in the system. I feel that Ashwood should be the standard for every other care homes in the area.

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Ashwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Ashwood is calculated as follows: ( (116 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 138 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashwood is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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