Review from Mary D (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been at Chanters for four and a half years. The Manager and the staff have looked after her health and wellbeing to a high standard throughout that time. Though Mum has dementia she has never shown she is unhappy or uncomfortable with the home or staff. During the summer I experienced

a lovely day in the garden with games, activities and a barbecue, enjoyed by staff, residents and families.

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Review from Doreen G (Wife of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience

My overall impression of this care home is that it is extremely well managed. The staff are very caring and treat residents with compassion and dignity. The choice of food and drink is also good. Overall I can't fault it, all the staff have 'their finger on the button' as you say. Many thumbs up to

them all for caring for my husband so well.

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Review from Valerie C (Niece of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience

It is a lovely bright and friendly care home, all the staff are friendly and very helpful.
They do a fantastic job looking after the people in the care home and there is always something going on for them from watching TV to listening to music. Sometimes they will get somebody in to entertain them.
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are at set times so this does not confuse the residents and look lovely, also they come round with tea/coffee and biscuits in the afternoon for the residents.
The rooms are lovely with their own private sink and toilet and are always kept clean.
There is a hairdresser that comes in on Tuesday and Wednesday to do their hair which they look forward too.
I am very happy with the service my Aunty is getting here and she is so happy it puts me at ease that she is being looked after properly.

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Review from S D (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

Very professional and very friendly staff from the very first meeting onwards. It was appreciated that the staff all came round to visit and introduce themselves within an hour of arrival. Buildings and rooms are clean and well maintained, security is clear, visible and effective

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Review from Susan E (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum has now been a resident at The Chanters Care Home since July 2017 and we are more than happy with all the dedication and care she receives from the carers.
I myself stayed and had Sunday lunch yesterday 8/4/18 and I must say was delicious. The quality of meals is very good. Although I find the

sandwiches served are not it as good. Cheese and pickle and piccalilli - personally I feel have far too much of pickle and are a bit repetitive every day (more choice is needed)

Reply from Andrew Bradley-Gibbons, Regional Manager at The Chanters Care Home

Hi. I will pass the comments over to the chef. Regards

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Review from Stephen K (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

Very friendly care home, Mum very happy here. Good and helpful staff. Mum likes the food, joins in activities. Would recommend to people.

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Review from Carolyn R (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience

Sadly, my Mum has recently passed away and I wanted to share my thoughts on the care my Mum received at The Chanters at the end of her life. I have always been really pleased with the care throughout the 20 months she lived there. However, words cannot describe the care and attention my Mum received

in the final stage of her life. The carers truly are exceptional, they went above and beyond to make sure that my Mum was comfortable and spent time with her, trying to keep her spirits up. They were also amazing in the support they offered us as a family. They were always happy to take a phone call when we were not around, provide reassurance, and listen to any concerns we had about my Mums health. I cannot thank the staff enough and would not hesitate to recommend The Chanters to anyone who is looking for a home for their loved one. The facilities are welcoming, clean and bright, but it is the staff that make this home the excellent facility that it is.

Reply from Andrew Bradley-Gibbons, Regional manager at The Chanters Care Home

Thank you so much for your lovely comments, I will pass these over to the staff. In a sometimes tough sector, it's always nice to receive positive feedback.

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Review from Andrea T (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience

In general, The Chanters is a well-presented care home and the staff and management are very helpful and understanding to the needs of the residents. Food issues are a problem but I know there are ongoing talks to improve and try to accommodate individuals.

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Review from Marilyn N (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience

I can't praise the staff at Chanters Care Home enough. they made my mum feel at home there, she loved living there. At the end of her life, I was amazed at how much all the staff loved her. As I live away down south, I am grateful for everything that they did for her. A big thank you from all my family.

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Review from Phyllis C (Relative of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience

Very good care. Food very good and friendly staff. Resident is well cared for she has settled in well. My daughter went to different homes but chose this.

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Review from A P (Niece of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience

Staff are always pleasant and very caring towards residents. The care home is always spotlessly clean.
Residents are always clean and all their daily needs seem to be cared for very carefully.

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Review from Delia H (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful. The home is clean and tidy, it's value for money. Well done to everybody.

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Review from Samual B (Resident) assisted by family/friend published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience

I have been in Chanters for almost a year after adjusting to my lifestyle change. I have found it to be a happy experience. I am most impressed by the care and attention shown by staff.

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Review from Ruth B (Resident) assisted by family/friend published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience

The care home is very good. The staff are very good. The food could be better but overall good. Nobody should be scared coming into a care home, and when I got here, everyone was good.

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Review from Elizabeth S (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in the Chanters care home for 10 years. During that time she has been treated with the utmost tender loving care and dignity. The staff are very attentive and supportive. Indeed many of them have been there for a long time. They are very devoted to the residents, in fact,

it is one big happy family. I would have no hesitation in recommending this home.

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Review from B H (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience

An excellent home very caring with residents.

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Review from Margaret B (Regular Volunteer) published on 9 May 2017
Submitted via Website • Report

Overall Experience

I am now a volunteer at the home helping out with activities helping to plan activities. I worked at the home for over 16yrs and I now visit in my own time weekly. I enjoying helping out in the home sitting with the residents helping with arts and crafts, helping out with entertainment or where ever

I am able to help.

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Review from Rose M (Regular Volunteer) published on 9 May 2017
Submitted via Website • Report

Overall Experience

My mother was a resident at The Chanters Care Home, I now volunteer at the care home helping out with all activities I enjoying helping and always felt welcome at the home very friendly, my mother was very well looked after and was very happy at the home

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Review from D M (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience

Dad has settled well at The Chanters and I am very pleased with the care he receives. In the last couple of months he has been referred to physio and is having regular visits to improve his mobility, which seems to be working. He feels well looked after and is benefitting from the attention given

to him, particularly with regard to his skin care. Minor negatives for him are that the food is not always to his liking and lunch is earlier than he would like.

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The Chanters Care Home

Care Provided by The Chanters Care Home

Good to Know

Funding & Fees Guide for The Chanters Care Home

Facilities