Garswood House

Wentworth Road, Ashton-in-Makerfield, Wigan WN4 9TZ
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9.1 30 Reviews
  • Garswood House, Wigan
Garswood House is an attractive home one mile from the town of Ashton-in-Makerfield. Its dedicated and trained staff team work hard to make residents feel welcome, and there is a good social atmosphere, with residents enjoying access to a number of comfortable lounges and a secure garden area.

The home includes a specialist household, which has been adapted to meet the needs of people with dementia. Its open plan layout aids orientation and independence and residents are supported to maintain skills and interests.

Throughout the home, there is a lively programme of activities, which evolves according to the interests of residents.

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Care Provided by Garswood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Rita Higson (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998
    • Number of floors: 1

Funding & Fees Guide for Garswood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Garswood House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Garswood House Reviews (30)

Total of 30, showing 1-20
9.1

Garswood House has a Review Score of 9.1 (9.141) out of 10, based on 9 reviews in the last 2 years. Over all time Garswood House has 30 reviews.

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Review from B C (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Garswood House for a few months now, he has settled in nicely with the ongoing support of all the staff and management. The environment is caring and friendly and I always feel welcome when I come to visit. There have been many improvements over the last month from daily activities
and overall aesthetics around the outside of the building.

Reply from Rahi Joshi, Marketing Associate at Garswood House

Thank you for your feedback. We're pleased to hear that your dad has settled in well at Garswood House. We're always striving to create a positive and supportive environment for everyone.


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Review from Joe M (Husband of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Garwood House while I had heart surgery for 3 weeks.
Very clean, great staff. Excellent.
But no basic exercise.

Reply from Rahi Joshi, Marketing Associate at Garswood House

Thank you for your feedback. We appreciate your suggestion regarding basic exercises and will review this to improve the experience for our residents and visitors.


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Review from Christine A (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care given to my mum. Staff are very helpful and pleasant plus health issues are dealt with promptly. She is monitored regularly for any concerns.

Reply from Rahi Joshi, Marketing Associate at Garswood House

Thank you for your kind words. Our team works tirelessly to ensure high standards of care are always maintained. Kind regards


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Review from S N (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident of Garswood House for almost 3 years and is very happy here and it feels like home. In our experience the staff have always treated Mum with the utmost care and affection. When Mum has been unwell they have always acted immediately and in her best interests and contacted the
appropriate health care professionals. The staff are approachable, friendly and professional and we have always been kept fully up to date with Mum's ongoing care. A big thank you from all the family!

Reply from Rahi Joshi, Marketing Associate at Garswood House

We are delighted to hear that your mum feels happy and at home with us. Our dedicated staff prioritise the well-being and comfort of all our residents, and we strive to provide compassionate care at all times.


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Review from George C (Brother of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super place, staff is great. Very clean. Could not wish to have my sister anywhere else.

Reply from Rahi Joshi, Marketing Associate at Garswood House

Thank you so much for sharing your experience, I will pass your feedback to the home team. Kind regards.


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Review from Janet G (Relative of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not visited my relative for nearly 5 months. On returning and visiting I have noticed a big difference in my realive. The home feels more like a home.

Reply from Rahi Joshi, Marketing Associate at Garswood House

Thank you for your kind feedback, we will pass on your sentiments to the home team. Kind regards.


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Review from C G (Niece of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my uncle who is living with dementia today it was evident that he has a good rapport with the staff, who were all very friendly and amenable.
The home has a lovely communal outdoor area and each room is well signposted. My uncle was reluctant to go into a care home initially, but it's nice
to see him settled.

Reply from Rahi Joshi, Marketing Associate at Garswood House

Thank you for sharing your thoughts with us. We are delighted to know your uncle is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards.


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Review from Alan D (Friend of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management at Garswood House who we have met have been very pleasant, helpful and friendly. They have always shown a very caring attitude when dealing with residents.
This has helped our friend to quickly settle into a new environment.

Reply from Rahi Joshi, Marketing Associate at Garswood House

Thank you for sharing your heartfelt feedback about your friend's experience at Garswood House. We're delighted to hear he is settled in well with us. I will ensure your kind words are passed on to the team.
Kind regards,
Rahi.


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Review from J W (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoyed her respite stay. The staff are lovely and helpful. The food is excellent.

Reply from Rahi Joshi, Marketing Associate at Garswood House

Thank you for choosing Garswood House Care Home for your mum and for sharing your positive experience with us. We are delighted to hear that she was comfortable and happy with her tailored care.
Kind regards,
Rahi.


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Review from A W (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care assistants are very caring and respectful to residents in the home, as are the management and admin team. It has been a very difficult period due to covid but the focus is always on the care and protection of residents. Hopefully, as Covid gets under control, there will be more activities for
residents as I feel sure my mum and other patients will benefit from more interaction with others.

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Review from Robert G (Son of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been pleasantly surprised by the quality of care at Garswood House. The staff make all the difference with good quality care and thoughtfulness. Well done, and thank you!

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Review from Debra W (Daughter of Resident) published on 30 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Garswood House now for 8 months and has settled in really well. She requires full care and is unable to walk around by herself. We have seen a marked improvement in her mental and physical well-being since she has been here and all the carers and staff are very friendly and helpful.
My family and I would recommend Garswood House for anyone who needs peace of mind for their loved ones.

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Review from Michelle S (Daughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Garswood House for years. The care she gets is excellent. If I have any concerns there is always someone to talk to and sort out. These past few years with covid-19 restrictions have been hard. But the home's Facebook page has been a great convert. A good care home, well
recommended.

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Review from Alan B (Son of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the staff at Garswood House. The last 12 months have been very difficult for everyone but the manager and all the team have always gone the extra mile to ensure we kept in contact with our mum using window visits, WhatsApp etc. when we couldn't visit. Nothing has been
too much trouble and we can't thank you all enough for the wonderful care and attention you give to mum. Thank you all - you are amazing.

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Review from Nicola G (Granddaughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the heart-breaking decision that Nan needed to be in a care home, we were lucky enough to get a place for her at Garswood House. She was given a lovely modern room and settled in really quickly; mainly due to the fact that all the staff were absolutely amazing. They could not do enough
for Nan and for us, as a family. The past 18 months during Covid-19 lockdown has been so difficult and not being able to see Nan has been just awful but the genuine care, compassion, and respect given to residents has reassured us that we have done the very best we could for Nan and she is in the best possible place given the circumstances. Residents are stimulated and there is a fun and lively atmosphere about the place, but also quiet areas for those that want the peace and quiet. Staff are absolutely amazing from the top level down and can't thank all concerned enough for taking such wonderful care of my Nan.

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Review from Emlyn D (Son-in-law of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As mum has been in Garswood House over the pandemic and lockdown periods we can’t emphasise enough how very grateful we are the for the care shown by all the staff. It has been an extremely difficult period and as a family, we feel the love and attention shown to mum has kept all our spirits up. The
whole team has worked tirelessly to keep everyone safe and happy under immense pressure. We have been kept fully informed throughout mum's stay. We have witnessed ourselves via the Facebook page the effort and daily activities carried out to keep the residents happy and alert. During lockdown, we have been able to message mum whenever we needed, giving mum a chance to see us and for us to see and chat to her. Thanks again to you all for all the love and care from bottom of our hearts.

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Review from Irene B (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to the care home in January for respite care but because of the coronavirus has had to stay in for longer. The staff have been absolutely brilliant they are all hard-working, caring, helpful, considerate and friendly. My mum always says she has a bit of a laugh and a chat with the
staff. I have been very grateful and thankful for them looking after mum.

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Review from Sandra B (Daughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited the home this afternoon, couldn't go inside for obvious reasons.
We want to say a huge thank you to the two young carers who helped mum get set up on skype so that the family can talk to her.
You are awesome, everyone has gone above and beyond in looking after our precious mum. Thank you.

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Review from R Y (Granddaughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was recently admitted to Garswood House for respite care. After a few short days sadly her condition deteriorated and she passed away. I have to say the care that Nan received was outstanding. She was treated with such respect and dignity. The staff were also kindness itself to all of Nan's family
and it was appreciated and it made such a difference to us all. I can only say a heartfelt thank you to Garswood House and it's amazing team of staff.

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Review from Colin (Son of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I offer my sincere gratitude and appreciation for your excellent services and care at Garswood House regards Dad.
It has been a relief and delight to witness Dad settling in during the first week, an incredibly welcoming and friendly environment.
Dad is engaging in conversation and chit/chat with
other happy residents, conversing at mealtimes and in the afternoon in your relaxing lounge areas.
Your tremendous staff, who have all been extremely courteous, polite, friendly and professional in this initial settling in period, please pass on our heartfelt respect as you all deserve the highest level of recognition for the amazing services you provide.
We truly feel blessed and fortunate, Dad has been offered a placement with your good self and team at Garswood House, to what is now Dad’s new lovely home, for Dad to enjoy and embrace his new lifestyle. Dad could not have requested a more suitable care home than Garswood House.
With warmest regards and thankfulness.

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Current Review Score: 9.1 (9.141)

Overview of Review Score

The Review Score of 9.1 (9.141) out of 10 for Garswood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.392 for Garswood House is calculated as follows: ( (47 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 102 Ratings = 4.392

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.749 Points relating to the number of positive Reviews for Garswood House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 9 Positive Reviews ÷ 10.6 = 0.849

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Garswood House

What types of Care is Garswood House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Garswood House provide?

Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Garswood House have?

There are 53 Single Rooms.

What are the Facilities & Services at Garswood House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Garswood House to the centre of Wigan?

3.7 mile(s) as the crow flies, distance by road may be significantly further.