Lakelands

Grizedale Drive, Higher Ince, Wigan WN2 2LX
Submit a Review
9.7 23 Reviews
  • Lakelands, Wigan
Lakelands is a spacious, vibrant and well maintained home, with a well qualified and dedicated staff team led by experienced home manager, Margaret Bennett. It is situated in Higher Ince, approximately one mile from both Wigan and Hindley town centres. Local shops, a supermarket and local amenities are within walking distance and there is a main bus route close by.

The home is part of the award winning CLS Group, a not-for-profit organisation that is highly regarded in the local community and amongst its peers. The Group promotes outstanding standards of care throughout the organisation and provides extensive training and development support to staff.

Show Lakelands on the Map

Care Provided by Lakelands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Gill King (Homes Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lakelands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
  • (these prices are only a guideline, please contact Lakelands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available for visitors at the home.


Lakelands Reviews (23)

Total of 23, showing 1-20
9.7

Lakelands has a Review Score of 9.7 (9.679) out of 10, based on 14 reviews in the last 2 years. Over all time Lakelands has 23 reviews.

Overall Experience

  • 15
  • 7
  • 0
  • 1
  • 0

Date Published

23
8
11
14
9

Review from Nick H (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live abroad it is difficult to visit my father, however the staff are excellent at keeping me informed of the situation with dad. The staff give dad wonderful care and as his dementia is getting ever worse they really look after his needs. I am so pleased he his at Lakelands.

Reply from Gill King, Manager at Lakelands

Thank you so much for your kind words, I will pass this on to the team at Lakelands.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are polite and always helpful.
They seem to genuinely care about residents.
I find them supportive towards me also, as it's difficult at times to watch dementia steal my mum away day by day.
Mum does not have a bad word to say about staff or care home facilities. She likes the food, although
can rarely tell me what she has had. She likes the activities too, she likes bingo and singalong the most.
I am grateful that she has the opportunity to get her hair cut and have her nails done, a little luxury.
I found it very hard when mum first went to live in a care home but now I know she is safe, content, with 24 support. She is content which is comforting for me.
Thank you for your service, it is appreciated.

Reply from Gill King, Manager at Lakelands

Thank you so much for your kind words, we are so happy you feel so assured that your mum is well cared for. I will pass the lovely comments to the team at Lakelands.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident here. He loves it, it's clean and very comfortable. The staff are amazing they treat him like he's part of their family. The atmosphere is lovely always very welcoming when we visit. Overall view dad is happy and we know as his family he's in good caring hands.

Reply from Gill King, Manager at Lakelands

Thank you so much for your kind words, we are so happy you feel Dad is in good hands and well cared for. I will pass your lovely comments to the team at Lakelands


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from andrea h (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This review would have had more stars because the home is lovely, warm and clean. On the whole staff are attentive and the food seems lovely and the entertainment and therapy seems good. Dad seems really happy there and I am generally confident in his care and treatment. However, in February when my
dad nosedived health wise for a while, I wasn't entirely happy with the attitude of staff who even seemed to think his health issues were dad acting. I was not kept up to date with any medical visits or change in medicine and got to know about an appointment I needed to take dad to at 9.00pm the night before.

Reply from Gill King, Manager at Lakelands

Thank you for your lovely review and that you overall happy with dads care. I am very sorry you are upset with some aspects earlier in the year. I will endeavor moving forward that you will be informed of any concerns or appointments promptly. I will pass you lovely comments to the team at Lakelands.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail L (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has never looked so well, the care she gets is so good. Before becoming a resident here she wasn't eating nourishing food and wasn't able to do much for herself, She loves the food.
She is now integrating with people and has something to get up for each day. The hairdresser comes every week
which is great for Mum.
The only problem I have is that she doesn't like to ask for anything if she needs it. She thinks the staff are too busy to ask them which I have explained that she must do.
She has needed to see a doctor and has had to wait a while as well as the chiropodist. Hopefully she has now been sorted.
Everyone is very approachable if we need to ask anything.
Me as a daughter can now relax knowing that she is being well cared for and not dreading getting a phone call from the emergency services.

Reply from Gill King, Manager at Lakelands

Thank you for your lovely comments, we are so happy that you feel mum is well cared for, this is what as a team we endeavor to do. I will pass your lovely comments to the team at Lakelands.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn C (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Lakelands in September, The manager was brilliant with all correspondences prior to my mums stay. We were given a choice of room upon arrival and my mum chose the one she wanted. The manager is an amazing manager and listens to the residents and family's with any concerns or if you have
any questions. My mum is now settled in the home, most staff are amazing with her, she is cared for in every way the nurses are amazing with her. They are brilliant with her hygiene needs and nutrition and her room is always spotless. This transition for my mum and us as a family was very difficult but the staff were and always are there to help and to give support. Lakelands is a very good residential/nursing home from what we have experienced so far and I've even given the name of this home to family's with their own issues about their loved ones. The activities team are also amazing with their creative ideas they provide to entertain your loved ones.

Reply from Gill King, Manager at Lakelands

Thank you so much for your lovely comments, so happy that Mum has settled so well and you feel happy with the care Mum receives. I will pass your lovely comments to the team at Lakelands.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia B (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mum is well cared for and the care workers are friendly and helpful. When my mum broke her hip the care workers got her to hospital straight away, the hospital said she hadn't broken her hip and sent her back to the home twice but the care workers didn't give up and sent for ambulance
again and she had broke her hip.

Reply from Gill King, Manager at Lakelands

Thank you for your lovely review, we are happy you feel mum is well cared for. I will pass your lovely comments to the team at Lakelands.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Granddaughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nan has always been cared for and very well looked after since moving into Lakelands. At first I was very skeptical about the decision to move her into a home but now I know we 100% made the correct decision as the staff care for my Nan like there own and spend the hours with her that we would never
be able to do as a family.
The only thing I would say is that they probably do need more staff. I'm not saying the staff they have now aren't capable as that is not the case. They are very hard working but over worked and if a resident needs hospital care they do ask family to go with there family member as they don't have the staff to do this but it's not always possible for family members to help because of work or child commitments, hence why there relative is in a care home in the first place.
But over all this is a brilliant little care home with the best bunch of care givers.

Reply from Gill King, Manager at Lakelands

Thank you for your lovely comments. We are happy you feel Nan is well cared for. I will pass your lovely comments on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise G (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad entered Lakelands for respite three months ago, thankfully, he's now a permanent resident. The care he receives is excellent, the staff are friendly, approachable, compassionate and treat residents with care and dignity. I now have peace of mind knowing Dad is looked after and cared for.
The
rooms are clean and cosy. The garden area, currently having a new gazebo built, is a lovely social space to sit in and enjoy. The dining room is welcoming and serves freshly cooked, traditional food. There are regular planned activities including armchair exercises, visiting singers, bingo etc.
There's always music and a warm welcome. No resident has to be lonely due to the large lounges. I enjoy visiting Dad as there's always a warm welcome and a lovely atmosphere.
Best bit? The staff! They're fabulous!

Reply from Gill King, Manager at Lakelands

Thank you so much for your kind words, it's lovely to receive such a wonderful review of our home. It's a pleasure to look after your dad. I will pass your lovely comments on to our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June W (Wife of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, rooms and food overall excellent. My husband is looked after brilliantly. Hope he will be here permanently, as I know he will be cared for very well.

Reply from Gill King, Manager at Lakelands

Thank you so much for your kind words, I will pass them on to my team. Your husband is a pleasure to look after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila S (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely and caring care home. All the staff are very good, all lovely with my mum, meeting all her needs, always patient and kind.

Reply from Gill King, Manager at Lakelands

Thank you for this lovely review, it's an absolute pleasure looking after your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Lovely place, with lots going on. The residents and the staff are really nice and looked after mum for the 12 months she was there. The only fault is the lack of compassion shown when mum went into hospital after becoming ill, they just decided mum now needed more care and refused to take her back and
wanted her room emptied ASAP, leaving a poorly elderly lady with nowhere to go. Pretty heartless really but apparently it's ok to do that.

Reply from Gill King, Manager at Lakelands

Thank you for your review. We want to assure you that the decisions concerning care and accommodation are made with the utmost consideration for the residents' safety and well-being. We apologise if our actions were received as insensitive: our primary goal was to provide your mother with the level of care she needed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Lakelands for a respite break for my mum who has mixed dementia. This was her first stay at Landlands and it went very well. She clearly enjoyed her stay and the staff and managers were all pleasant and welcoming, you got the sense that this was a good place to work, and this led to a caring
environment. We would definitely use Lakelands again.

Reply from Gill King, Manager at Lakelands

Thank you for a lovely review and very happy that you would choose us again for respite.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E E (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home, this is the 3rd we have used for our mum. It's extremely clean. All the staff from the managers, care assistants, and cleaners so friendly. I also noticed all the residents are always smiling and happy. I really recommend this care home for anybody in a sad situation
if needed to use one. This home will take an awful lot of stress off the family.

Reply from Gill King, Manager at Lakelands

Thank you so much for your kind words, I will pass your lovely comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lakelands is a fantastic home where the staff are extremely kind, considerate and respectful. The care is excellent and the home is beautiful and efficiently run. My mum is very happy there and always has been.

Reply from Gill King, Manager at Lakelands

Thank you so much for your kind words, we really appreciate you taking the time to review our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K R (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion given throughout the past 12 months since my mum was admitted to the care home have been excellent. During this time my mum has had covid and was cared for in a professional way on both occasions. The home kept me informed of her progress throughout. I keep regular contact with
mum via facetime (as I live in Cornwall). The carers are always very helpful to set this up for my mum so we can have a good chat together. When I have visited the home it is clean and tidy, my mum is clean and tidy and well looked after. Mum says she is happy in the home and I am grateful for the care that she receives and thank the staff for their continued care.

Reply from Gill King, Manager at Lakelands

Thank you for your kind words. I will pass on your comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet H (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MY mum was extremely well cared for at Lakelands. The staff went above and beyond to ensure mum was settled and comfortable. Mum especially enjoyed the activities the team provided.

Reply from Gill King, Manager at Lakelands

Thank you for your kind words, your feed back means a lot, i will pass your kind words to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole B (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently went into the care home beginning of March, I came from Canada to visit for three weeks. After visiting my dad each day my thoughts, experience and visits to the home helped me knowing that my dad was in good hands and will be provided with the care he deserves. All the staff that I
chatted with from cleaning to nursing staff were very friendly and caring and most of all genuinely cared for my dad and other residents which made me feel so much more at ease. I love and miss my dad and broke my heart leaving him but my visits and getting to know the staff made it much easier to leave knowing he is in good hands. Thank you Lakeland staff it was a pleasure meeting you all.

Reply from Gill King, Manager at Lakelands

Thank you you so much for your kind words. The staff will appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey T (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care mum receives is excellent. The staff are very friendly and always happy to help. Mum looks well in herself and is free from the anxiety that Alzheimer's causes. During covid, the home have provided excellent visiting opportunities for loved ones. 'The Pod' visits have been much appreciated
allowing the family to see mum during the pandemic. Thank you.

Reply from Gill King, Manager at Lakelands

Thank you so much for your kind words, reviews of our service are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison T (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, friendly and caring. The home is also very clean - never smells. Mum is always clean and presentable. Mum also has won games and obviously interacts in games etc, which is fabulous to hear that your loved one is enjoying and joining in, especially with an Alzheimer's diagnosis.

Reply from Gill King, Manager at Lakelands

Thank you so much for your lovely comments, I will pass on your kind words to all the staff at Lakelands.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Lakelands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Lakelands is calculated as follows: ( (123 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakelands is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Lakelands

What types of Care is Lakelands registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lakelands provide?

Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Lakelands have?

There are 40 Single Rooms.

What are the Facilities & Services at Lakelands?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lakelands to the centre of Wigan?

1.3 mile(s) as the crow flies, distance by road may be significantly further.