Lakelands

Grizedale Drive, Higher Ince, Wigan WN2 2LX
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9.7 23 Reviews
  • Lakelands, Wigan
Lakelands is a spacious, vibrant and well maintained home, with a well qualified and dedicated staff team led by experienced home manager, Margaret Bennett. It is situated in Higher Ince, approximately one mile from both Wigan and Hindley town centres. Local shops, a supermarket and local amenities are within walking distance and there is a main bus route close by.

The home is part of the award winning CLS Group, a not-for-profit organisation that is highly regarded in the local community and amongst its peers. The Group promotes outstanding standards of care throughout the organisation and provides extensive training and development support to staff.

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Care Provided by Lakelands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Gill King (Homes Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lakelands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
  • (these prices are only a guideline, please contact Lakelands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available for visitors at the home.


Lakelands Reviews (23)

Total of 23, showing 21-23
9.7

Lakelands has a Review Score of 9.7 (9.679) out of 10, based on 14 reviews in the last 2 years. Over all time Lakelands has 23 reviews.

Overall Experience

  • 15
  • 7
  • 0
  • 1
  • 0

Date Published

23
8
11
14
9

Review from S P (Sister of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care my brother gets. I do have concerns about how long things take to be fixed eg toilet, lift, bathroom. I researched a number of care homes for my brother and found Lakelands the most suitable. My brother does praise the staff, they do work hard, he is not one to complain.

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Review from Patricia H (Daughter of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident at Lakelands from December 2017 to May 2019. My family were very happy with the care and compassion he received there, staff very friendly and the care given to my dad, I couldn't fault. I particularly liked that they made mealtimes special, tables set nicely with table cloths,
serviettes, crockery etc and the food given was appropriate to their age group.
We did move Dad to another care home, but only because it was nearer to us and more than halved the journey to the home. I would not hesitate to recommend Lakelands and if it had been nearer to us, he would still be there.

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Review from Lynne C (Granddaughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 96-year-old Grandma went to Lakelands in April of this year for respite.
Due to a series of health setbacks my Grandma is still a resident there which for us as a family, spread far and near, it is a comfort to know she has 24-hour assistance and her daily living needs are being tended to in our
absence. The home is well maintained, some of the decor is a bit tired and dated but the fundamentals are by far way ahead. The staff are great, nothing is too much trouble, they send regular emails of any changes to my Grans needs. My Gran has recently moved to a larger room which is better suited as her health requires a number of aids that take up precious space.
The manager is lovely and leads her team well. I would recommend Lakelands without a second thought. They are a wonderful group of caregivers and should be highlighted for the care given with dignity and respect at all times. We are so very happy with Lakelands, we sent a referral to CQC to say how well run the home is.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Lakelands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Lakelands is calculated as follows: ( (123 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakelands is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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