Lyndhurst

College Street, Leigh WN7 2RF
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8.6 23 Reviews
  • Lyndhurst, Leigh
Lyndhurst is a purpose built home, close to the centre of Leigh, with its shops and markets. Dedicated staff cater for individual needs, and activities are designed to suit different interests. The home has a welcoming, friendly and happy atmosphere which makes Lyndhurst a pleasant place to live. Indeed residents, relatives and visitors regularly comment on this and on the fun spirit of the home.

Lyndhurst is part of the award winning CLS Group, a not for profit organisation that promotes outstanding standards of care throughout the organisation. It provides extensive staff training and professional development and is highly regarded amongst its peers.

Show Lyndhurst on the Map

Care Provided by Lyndhurst

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Schizophrenia
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Carole Stone (Home Manager)
  • Admission Criteria
    • none
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Lyndhurst

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £957
    • Self-Funded Residential Dementia Care from £957
    • RESPITE Self-Funded Residential Care from £957
    • RESPITE Self-Funded Residential Dementia Care from £957
  • (these prices are only a guideline, please contact Lyndhurst to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Car park leading to the front entrance


  • Parking

  • Car park available but only small and can get busy


Lyndhurst Reviews (23)

Total of 23, showing 1-20
8.6

Lyndhurst has a Review Score of 8.6 (8.571) out of 10, based on 4 reviews in the last 2 years. Over all time Lyndhurst has 23 reviews.

Overall Experience

  • 12
  • 10
  • 1
  • 0
  • 0

Date Published

23
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19

Review from Ged S (Son of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing facility that feels like a home from home for myself and my mum. After my reluctance to have my mum in care after a bad experience, I can honestly say that the manager and her team have been amazing and have given my mum a better life and me a more stress-free life. I love coming to visit
every day and seeing her interacting with other residents too. A big shout out to another staff member, she is amazing to both my mum and me, love her. Thanks.

Reply from Rahi Joshi, Marketing Associate at Lyndhurst

Thank you for your review. We're pleased to hear that your mum feels comfortable and well cared for at Lyndhurst. Your kind words will be shared with the team. Thank you for choosing us for your mum's care.


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Review from A R (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting or telephoning the care home, the staff are always pleasant and helpful. Whenever needing to discuss issues with management, I have found them to be attentive and act readily to deal with issues. The deputy manager has a very understanding, considerate manner and makes people feel at ease
and listened to. The new manager is very understanding and helpful and someone who acts to deal with situations in a calm and considerate manner.

Reply from Rahi Joshi, Marketing Associate at Lyndhurst

Your kind words are greatly appreciated, and we will ensure they are shared with the team. Thank you for your continued trust in us.


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Review from David H (Brother of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I enter Lyndhurst I am met with smiles and genuine friendliness. It has been a pleasure to meet and chat with everyone on the staff. They have all contributed to making this a real home for my brother. Thank you.

Reply from Rahi Joshi, Marketing Associate at Lyndhurst

Thank you so much for your kind words. We're delighted to hear that your brother is happy with our care. Your appreciation means a lot to us. Kind regards.


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Review from Sue H (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are very frail and have a number of different needs but all those needs are attended to with great care and support. The staff are keen and do a great job with a smile and concern for their individual needs. My parents feel safe and valued.

Reply from Rahi Joshi, Marketing Associate at Lyndhurst

Thank you for sharing your experience. We're glad to hear that your parents are satisfied with the care and support provided. Your kind words about our dedicated staff mean a lot to us. Kind regards.


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Review from Kathleen M (Power of Attorney of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is fantastic and has fantastic staff. Nothing too much trouble for residents. Plenty of weekly activities for residents and trips out all through the year. Health care is excellent, all visitors are welcome where possible. All in all, would recommend this home. Writing this review as my loved
one has recently passed away.

Reply from Carol Pemberton, Manager at Lyndhurst

We are very sad that your loved one has passed away. We always strive to endure the highest standards of care. We work hard to deliver person-centred care to each individual. The staff are a pleasure to work with, which creates a lovely atmosphere for all staff and residents and families coming into the home.
Thank you for your kind words.
Home manager


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Review from B N (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The last six months have been difficult for my mother after leaving her own home after 50 years. We were told by the care home staff that it would take weeks for her to settle in. I have found that she is slowly adapting to her new life. She is only around the corner from me and I think this helps.
I find the staff friendly and caring. The most important thing for me is I feel she is safe.

Reply from Carol Pemberton, Manager at Lyndhurst

Thank you for your kind words, this means a lot to myself and the staff caring for your mother. we are glad you feel your mum is safe at Lyndhurst. It does take time for someone to settle in a new place after being at home for so long but are glad to hear she is coming around to the home and is settling well.


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Review from A C (Daughter of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, staff always approachable and nothing is too much trouble. Exceptional care is given by all staff members. The home is clean and very welcoming. After a couple of respite sessions, mum was happy to go full-time as a resident. I can see she's cared for and staff are sympathetic towards
her when she is confused or frustrated.
Mum's happy so we are happy. Well done to the team. Keep smiling and doing what you're doing.

Reply from Rahi Joshi, Marketing Associate at Lyndhurst

Thank you for your feedback and opinions. We are delighted to learn that your mother is content and at ease here as we always strive to provide the best care for all of our residents. I will let the home team know about your kind words.
Kind regards


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Review from D B (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Lyndhurst are friendly and approachable, any queries I just speak to someone (nothing is too much trouble). Over the past 'mad' 12 months, Mum (and all other residents) have been looked after, cared for and entertained. We (family) have been kept up to date with everything. Been very
grateful for what they have done and for all their help. Thank you.

Reply from Carol Pemberton, Manager at Lyndhurst

Thank you so much for this response. We continue to strive to maintain high standards in all aspects of the home, we are happy you feel this way and as always our door always remains open.


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Review from David K (Son-in-law of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication regarding Mum has been second to none. Whenever there is a minor issue, slight illness or any other matter this has been communicated immediately. And for the majority of 2020, we were not able to make actual visits, due to COVID and diarrhoea and vomiting outbreak. All through this and
from our previous experience interaction with staff has been nothing but excellent. The staff are brilliant.

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Review from B F (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for over 4 years and she is really happy with the care she receives.

Reply from Carol Pemberton, Manager at Lyndhurst

Thank you for the review I am happy that you feel pleased with your mum's care.
Carol Pemberton


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Review from G C (Sister of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are very friendly and patient with all the residents.

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Review from J K (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was extremely happy during her 6-week stay. She enjoyed the food and activities. The staff were lovely with her.
Help provided with bathing etc. Adequate room but could do with some updating in places.

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Review from Val M (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live abroad and visit Lyndhurst annually in March. I phone my mother on Sunday evenings and the staff are always very professional, updating me on my mother's condition and taking the phone to my mother so I can try and talk to her.
The manager, staff, pharmacist and nurse practitioner that I see
are always very helpful in keeping me up to date with recent events concerning my mother.
The manager and deputy manager usually email me if there are any urgent concerns.
The manager gave me an update today re my mum.
The staff are very caring when dealing with my mother. I feel very reassured that my mother is receiving such good care.

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Review from Pam D (Great-Niece of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Aunt received excellent care throughout her stay. From assessment to her recent passing the care and support were excellent from all the staff. Attention to detail for all her needs was second to none. The quality of the staff the cleanliness of the home and sheer hard work by all. The staff
was formidable especially at the end of her life, the care at this time was gratifying. Grateful thanks to all.

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Review from Ann M (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mother is well settled and appreciates the care she receives.

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Review from Norah M (Relative of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting for 3 years to see a relative also I have stayed there three times for 5-6 nights so that my daughter and sister in law can have a few days away. They always manage to give me a room if at all possible. The staff from the top down to the domestics are brilliant as you know old people
can be a bit awkward. I think its frustration more than anything. I am 91 and 3/4 and I am one of the lucky ones, I can help myself. The lift is a bonus as I can't manage the stairs. The food I enjoy as I can eat it without complaints.

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Review from Carole V (Sister of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting the care home 2-3 times a week. I find everything quite satisfactory overall. The staff are very dedicated, hard working and friendly and respond quickly to any queries or problems I have concerning my brother. It is clean and warm but does need some refurbishment to spruce it up. Particularly
the conservatory and outside frontage. Sometimes the lunchtime menu leaves a lot to be desired and the portions overall are small.

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Review from Stuart H (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home always has the best interests of my mother as it's priority in the event o her becoming distressed. They do their best to reassure and comfort her, keeping me informed and updated. I have no complaints or issues with the service they provide I would recommend them to potential clients.

Reply from Karen Clarke, Home Manager at Lyndhurst

The home and staff are very happy at the responses and feedback received.


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Review from Adrienne K (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Lyndhurst and the staff is nothing but positive. The care mum gets is second to none. Not the most patient of people, mum can be very demanding. No matter what time of day or night we call the home is always welcoming and communication is a major part of their care and whenever. Recently,
in January, when the home was closed to visitors due to flu and D and V, we were kept fully informed. In addition, when mum has required professional intervention, her requirements have always been actioned promptly. Basically, we have no issues or concerns about the support, treatment and care mum receives from Lyndhurst. Nothing but excellent.

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Review from R C (Sister of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional staff, very clean and inviting environment.
Management very helpful and informative. Food and entertainment varied and nice.

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Current Review Score: 8.6 (8.571)

Overview of Review Score

The Review Score of 8.6 (8.571) out of 10 for Lyndhurst is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Lyndhurst is calculated as follows: ( (35 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 46 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Lyndhurst is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Lyndhurst

What types of Care is Lyndhurst registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lyndhurst provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Lyndhurst have?

There are 40 Single Rooms.

What are the Facilities & Services at Lyndhurst?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lyndhurst to the centre of Leigh?

0.3 mile(s) as the crow flies, distance by road may be significantly further.