Norley Hall Care Home

Norley Avenue, Pemberton, Wigan WN5 9LP
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8.9 98 Reviews
  • Norley Hall Care Home, Wigan
Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.

The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.

•        Residential care – Independent living with the extra reassurance of a carer at all times in a luxurious setting.

•        Dementia care – reassurance and support with all aspects of daily life in a dementia friendly environment.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.

With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.

Each bedroom in the home has:
•        Luxuriously equipped ensuites with shower
•        Television points and Satellite TV on request
•        Facility to have own private telephone
•        State of the art nurse call system

Recreational and relaxation space at the home is abundant, providing:
•        Ladies and Gents Hair Salon.
•        Three beautifully appointed lounges
•        Indoor park area.
•        Courtyard area with sensory garden.

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Care Provided by Norley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kathryn Rimmer (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Norley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,100

  • We have removed the top up element therefore if an individual is funded by the local authority the funded fee we require from the funding source is £915, this is subject to a yearly uplift
  • (these prices are only a guideline, please contact Norley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Norley Hall Care Home Reviews (98)

Total of 98, showing 1-20
8.9

Norley Hall Care Home has a Review Score of 8.9 (8.852) out of 10, based on 7 reviews in the last 2 years. Over all time Norley Hall Care Home has 98 reviews.

Overall Experience

  • 82
  • 13
  • 2
  • 1
  • 0

Date Published

98
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Review from B G (Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Every single carer at Norley Hall Care Home are absolutely amazing. They all do an incredible job looking after our loved ones.
Communication from management (including the deputy), however has been appalling.
At a time when your loved one needs to belong, with care and support of those they trust,
for them to be rejected without even a moments consultation with family is unforgivable.

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

Thank you for your review, I will pass your kind comments on to our dedicated care team. I am sorry that your experience has not been a positive one and decisions regarding safe transfers back to the home are always done in the best interest of the residents and staff team.I apologise you do feel that the communication with management was not adequate, whilst you were on holiday, I can assure you that information and outcomes regarding your loved one was discussed with the relevant professionals, the hospital team, social worker and with granddaughter in your absence. We do hope that you are successful in securing a future placement and everything works out well for your mother and you. Thank you for taking the time to complete the review, we take all comments both positive and negative as a learning opportunity and appreciate your opinions. Kindest regards


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Review from E T (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spoken with various members of management and staff and find them all very helpful, especially taking time to listen when I have been stressed and lately filling in forms etc. Big thank you to them all.

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

I am so pleased that you have found our staff and management team supportive, thank you for your positive review, we aim to assist families as best we can, to achieve outcomes to meet your expectations. Kindest regards, Registered Manager.


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Review from Anne D (Sister of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for the last 6 months and in this time he has been very well cared for. From management to staff I couldn't ask for anything more. Nothing is too much trouble for the staff whilst looking after him. Norley Hall has given me the chance to be a sister to my brother and not
his carer. Thank you to you all from the bottom of my heart for caring for my brother. I can't thank you enough.

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

Thank you so much for your kind review, we strive to support families as well as the residents who live with us at Norley Hall, I am so pleased that you feel you have the freedom to experience quality visits with your brother now and are happy with the care that he receives. Your comments are greatly appreciated and I will pass on your compliments to our dedicated team.


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Review from David K (Son-in-law of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really appreciated the welcoming environment, in particular, the professional staff were supportive, capable, confident and worked with both residents and relatives. They gave stimulating, reassuring and respect which was patient-centred. They have helped with dressing, washing and hygiene issues/personal
needs. Tremendous responses to the needs of all around. Food is scrumptious and ample. The activities are age-appropriate, daily, positive social interactions. I fully endorse the care home!

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving such a lovely review! We're so pleased you are happy with the standard of care provided here at Norley Hall. Providing excellent care and a warm, comfortable environment for our residents is our top priority, and it means the world to us to receive such kind feedback. Your positive feedback has been passed on to our dedicated team!


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Review from June A (Daughter-in-law of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home that I visited in Wigan. It is absolutely spotless. The staff are very caring, and there is lots of interaction and encouragement given to my mother-in-law. She had settled in well in the last 5-months. It’s a home-from-home.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving us a review! We're so pleased you are happy with the standards at Norley Hall Care Home and that your mother-in-law has settled in so well. Your positive feedback will be passed on to our dedicated team!


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Review from S R (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service, facilities and staff.
The home itself was very clean and well maintained with good visitor facilities and lots of activities for the residents.
Mother was in for a respite break and enjoyed her stay and we all found the staff friendly and helpful.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving us a review! We're so pleased you are happy with Norley Hall Care Home and that your mum enjoyed her stay with us. Your positive feedback has been passed on to our team!


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Review from Kathy K (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Norley Hall since December 2022. She has settled in really well. The staff are lovely and helpful and make me feel really welcome when I visit which is most days. The new activity lady is lovely and keeps the residents active. She's not too keen on the food, it's hit and miss. I am really
happy with the care she's receiving and changing doctors has been really good as well. Overall I am really happy with Norley Hall.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review! It's a pleasure to have your mum here at Norley Hall. We're pleased your mum is enjoying activities and you are happy with the care she is receiving. We'd love to hear what food she enjoys and we can make sure we include it for her. Your positive feedback has been passed on to our dedicated team!


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Review from J S (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We called to ask if our Mum could be ready to be picked up to be taken to a family party, when we picked her up the staff had given mum a shower, put her in some nice clothes and even did her hair, we always feel that our mum is in a kind and caring environment that really puts our mind at rest. Thank
you Norley Hall staff you're all very appreciated.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review. We're pleased you are happy with the care provided at Norley Hall and we hope you all enjoyed the family party! Your positive feedback has been passed on to our dedicated team.


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Review from S R (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since they had to stay in their rooms for a few days owing to an outbreak of respiratory infections this has really upset my mum. She has found it difficult to settle in an evening and has at times been very confused. The carers have been excellent in dealing with her and calming her down. The manager
has also spoken to me and put my mind at ease.
Mum has enjoyed all the activities they have had and enjoys taking part.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review. We're so pleased your mum has adapted so well and you're happy with our team! Your positive feedback has been passed on to our dedicated team.


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Review from Pam T (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Norley Hall Care Home since March 2020 after the sad death of his wife of 64 years, the care from all staff has been wonderful, caring and dignified, giving myself and my siblings peace of mind, I would like to thank all staff involved for the marvellous job and to management for
running a great establishment a credit to you all.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review! Your dad is an absolute pleasure to care for. Your positive feedback has been passed on to our team!


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Review from Shirley H (Daughter-in-law of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff that helped to make a great day for my mother on Saturday 21st January on her 95th Birthday, also the ukulele band for a fantastic session playing songs to all residents. All staff helped us arranging chairs for the band members, that's why we always feel at home here
nothing is too much trouble for the staff, they always go that extra mile to help. Thank you from my family.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review! It was a pleasure to celebrate your mum's birthday! We're pleased you and your mum feel so at home here at Norley and your positive feedback has been passed on to our dedicated team!


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Review from Susan R (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been unwell recently and staff have gone above and beyond with making sure she is comfortable and taking the correct medication.
Staff communicate with us all and are always pleasant to talk to if there are any concerns.
Lovely home.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review! I'm so pleased you are happy with the care your mum receives here at Norley Hall, she is a pleasure to have here. I'm happy our staff are reassuring you and your family. Your positive feedback has been passed on to our dedicated team.


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Review from S R (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having an operation myself I was unable to visit mum. The carers knew this and took even greater care to make sure she was OK. They helped her to contact me on her mobile phone which she often struggles with. Mum often gets a little confused in the early evenings but they are very good at calming
her down.
When my husband and daughter took her back to Norley Hall on Christmas day mum said it is home from home.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review! We're so pleased your mum finds herself at home here at Norley. She is a pleasure to have here and we're glad you are happy with the standard of care our team provides for her. Now we have an Activities Coordinator, we hope this will help our residents become more active and engaged in plenty of meaningful activities. Your positive feedback has been passed on to our dedicated team.


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Review from Sharon L (Granddaughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is so settled in her hotel she calls it, food is brilliant and the staff lovely. Each time I visit her the friendly faces greet me, and the happiness of the residents shines through. We as a family wanted grandma to feel loved, welcomed and safe in her surroundings and Norley has all of this.
The decoration throughout the care home is beautiful making residents feel comfortable . Great place to allow the family to feel at peace that grandma's needs are being met. Thankyou all.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a lovely review! It's such a pleasure to have your grandma here at Norley, and we're so pleased you are happy with the standard of care we provide for her. She's truly part of the family and we love having her here! Your positive feedback has been passed on to our dedicated team.


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Review from A F (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly. Managers and office staff will always assist in any way they can. The home is clean. Well equipped. Weekly Hairdresser. Cafe-looking area for visiting where you can make yourself a coffee.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving us a review! We're pleased you are happy with the standards set at Norley Hall and we're happy you find all of our team approachable and helpful. Your positive feedback has been passed on to our dedicated team!


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Review from P H (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident at Norley Hall Care Home for over twelve years. Through all that time the care home has been excellent, treating Mum with the dignity and respect she deserves and responding to her changing needs. We've never had any regrets about choosing Norley Hall.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review. We're so pleased that you are happy with the standard of care provided at Norley Hall for your mum. She's an absolute pleasure to have here in the home! We really appreciate your kind words and your feedback has been passed on to our dedicated team.


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Review from Carol L (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for over six years. During this time she has had excellent care. The staff and management are caring, attentive and genuinely supportive with all our family. Unfortunately, mum has been bed bound for the last couple of years, but is looked after with the utmost care and
affection. I wouldn't hesitate in recommending Norley Hall Care Home to anyone.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving such a lovely review. We're so pleased you are happy with the standard of care provided at Norley Hall and feel supported by all of us here. Your feedback has been passed on to our dedicated team!


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Review from Wendy B (Daughter-in-law of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have high respect for this home. Spotlessly clean, always a nice smell when you walk in, usually the food fresh smelling. The staff are brilliant, they are properly hands-on.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review. We really appreciate your kind words and are pleased you are happy with the standard of care provided at Norley Hall. Your feedback has been passed on to our dedicated team!


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Review from Ronald B (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Norley Hall Care Home for five years. What a lovely place, spotlessly clean, with none of the usual smells when you walk in. The staff are brilliant, I've come to know every one of them and they treat my mum and every other person like their own family. They are properly trained carers
and you can tell. The management are first class and very hands-on and approachable. 10 out of 10 without a doubt.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving such a lovely review! It's a pleasure to have your mum here at Norley Hall. We're so pleased you and your mum are happy with the standard of care we provide. Your positive feedback has been passed on to our team!


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Review from V H (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Been really happy with Norley but recently not so much. They seem to be short-staffed quite often. There no longer seems to be many activities going on and a lack of stimulation is causing my parent to go downhill. Just free or cheap things like bingo, beetle drive, dominoes, cards, etc would be good.
Sing-alongs, armchair exercises, stretches, balloon passing, all kinds of possibilities to keep them occupied.

Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review. We apologise if you are disappointed with the activities in the home. Our care team have been maintaining activities whilst we have recruited an Activities Coordinator, but now we have successfully found one we can assure you that activities will be improved.


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Current Review Score: 8.9 (8.852)

Overview of Review Score

The Review Score of 8.9 (8.852) out of 10 for Norley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Norley Hall Care Home is calculated as follows: ( (65 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.177 Points relating to the number of positive Reviews for Norley Hall Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 6 Positive Reviews ÷ 10.4 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Kathryn

Kathryn Rimmer

Job Title: Manager

Joined: 2018

I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.


It was while working with dementia residents, especially that I found my calling and knew that this was what I wanted to do.


From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment also, working my way up to home manager almost 8 years ago.


I have achieved all NVQs in health and social care from 2 to 4 and up to a Diploma level 5 in Leadership and Management.


I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.


I am cheerful and positive and lead by example, to deliver the highest standard of care possible.


I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right then we can be sure that our residents will have the quality of life that they expect.


Kindness is contagious……. let’s share the kindness bug.


Frequently Asked Questions about Norley Hall Care Home

What types of Care is Norley Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norley Hall Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Norley Hall Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Norley Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norley Hall Care Home to the centre of Wigan?

2.0 mile(s) as the crow flies, distance by road may be significantly further.