Norley Hall Care Home

Norley Avenue, Pemberton, Wigan WN5 9LP
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8.9 98 Reviews
  • Norley Hall Care Home, Wigan
Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.

The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.

•        Residential care – Independent living with the extra reassurance of a carer at all times in a luxurious setting.

•        Dementia care – reassurance and support with all aspects of daily life in a dementia friendly environment.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.

With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.

Each bedroom in the home has:
•        Luxuriously equipped ensuites with shower
•        Television points and Satellite TV on request
•        Facility to have own private telephone
•        State of the art nurse call system

Recreational and relaxation space at the home is abundant, providing:
•        Ladies and Gents Hair Salon.
•        Three beautifully appointed lounges
•        Indoor park area.
•        Courtyard area with sensory garden.

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Care Provided by Norley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kathryn Rimmer (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Norley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,100

  • We have removed the top up element therefore if an individual is funded by the local authority the funded fee we require from the funding source is £915, this is subject to a yearly uplift
  • (these prices are only a guideline, please contact Norley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Norley Hall Care Home Reviews (98)

Total of 98, showing 41-60
8.9

Norley Hall Care Home has a Review Score of 8.9 (8.852) out of 10, based on 7 reviews in the last 2 years. Over all time Norley Hall Care Home has 98 reviews.

Overall Experience

  • 82
  • 13
  • 2
  • 1
  • 0

Date Published

98
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Review from J D (Niece of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my auntie once a week. She is bed-ridden, so I can't comment on some options. I can comment on the staff, and they are very friendly and caring and treat her with dignity. Her room is very satisfactory and has everything you might need with lots of personal items/photo's etc around her. I would
definitely recommend Norley Hall.

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Review from M C (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum passed away three weeks ago. From May-Dec 19 she loved Norley Hall. I felt looked after the whole time as did mum, can't praise the staff enough. Lovely place and lots of activities.

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Review from P A (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken ill in January 2019 and upon discharge from hospital she needed to go into residential care. Norley Hall Care Home made her most welcome and over the last eight months, mum's needs have fully been met. Mum's care needs have increased during this period and the care home has accommodated
the additional requirements. The staff are caring and always supportive. Mum is very happy with the accommodation, care and food and feels the care home is her home.

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Review from G A (Son-in-law of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-appointed, modern care home. Excellent caring staff who display genuine interest in residents' well being. Well-led by an experienced and attentive management team. A good and varied range of activities and entertainment organised by an in-house coordinator. Excellent food - varied with
individual needs met when needed. Although my mother in law has high demands due to lack of mobility, all needs are always met with patience and first-class care by all staff. I have total confidence in mum's wellbeing when I am not present.

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Review from Lynne A (Daughter of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home highly enough. The building inside and out is very welcoming and the bedrooms are well equipped clean and comfortable. But above all of this, I would like to thank the caring, friendly, hardworking staff who looked after my dad so well during the last few months of
his life, ensuring his privacy and dignity were maintained at all times.

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Review from D R (Cousin of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A new resident, who has only been in a few days, made welcome and the home is very clean and caring.

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Review from D G (Friend of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to see a new resident (friend). Very pleasing surroundings, clean, friendly and attentive staff. She seems happy after only one day there.

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Review from D K (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad arrived from hospital and was still very poorly. We had a few options regarding homes, however, we could not have chosen a better place for him. We cannot fault the care and attention given to him. He is content and safe. It gives up great peace of mind after a great deal of worry and concern.
He thinks Norley Hall is "fantastic".

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Review from Elaine H (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is fantastically clean, warm and friendly. The host was extremely approachable and friendly and very accommodating to all our needs. I would highly recommend this nursing home to everyone.

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Review from Janet H (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care shown to my father during his struggle with Alzheimers and dementia was outstanding. All the staff became his family and supported my mother through the most difficult of times. Wonderful staff.

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Review from M C (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care at Norley Hall was second to none. The staff were wonderful, always happy to help in any way they could. The whole atmosphere was very homely. I was kept well informed of her condition. Unfortunately Mum eventually had to be moved to a nursing home as her needs changed. Otherwise, I would
gladly have kept her at Norley Hall.

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Review from G M (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the outset, I knew my mum would be cared for and treated with dignity and respect.
All the staff take the time to chat to residents and also the family.
We are still new to Norley Hall Care Home so still 'finding our feet'. A visitors' drinks machine would be appreciated (unless this is already
in place).
Otherwise, well-done everyone.

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Review from Malcolm W (Son of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble, very caring staff, extremely helpful and friendly.

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Review from Margaret L (Daughter of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly passed away in Norley Hall care home on the 11th March 2019. When mum started to be ill and reaching the end of her life, we could not thank the staff enough for their care and compassion that they gave to her at this time. They were also very kind and supportive to the family and nothing
was too much trouble. We will always be grateful to all the staff for the love and care for our mum. We definitely chose the right home for our mum 2 years ago.

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Review from Sue (Friend of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you all for the help and support you provided with my neighbours move into Norley Hall. She is settling in well in such a short period of time and looks so much healthier. She says she is being well looked after, the people are friendly and the food is good - but she still can't
find the door! The manager was absolutely brilliant and would like to meet him and thank him personally. I can't thank and praise the staff enough. They always have time to talk to me about my neighbour and put my mind at ease. So a big THANK YOU to you all and keep up the fantastic work you do.

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Review from L R (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in for respite for 3 1/2 months. Everyone made him feel welcome and the care, staff and support provided were excellent. The food was excellent also and I would definitely recommend the home.

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Review from Leslie P (Respite Resident) assisted by family/friend published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into the home a little wary of what it would be like. I can say that I have been supported and helped by all the carers and management and they all made me feel welcome.
I really enjoyed the food; like a four-star hotel!
I would recommend this home and if I ever needed to go into a care home
again this would be my first choice.

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Review from L F (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in for respite for approximately three and a half months.
He was made welcome and all the staff were very supportive and very aware of Dad's needs.
They helped him settle in.
He came out of the home with nothing but praise for all.

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Review from Barbara S (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care home for a two-week stay. The staff were very caring, considerate and very friendly towards my mother. She was quite happy with the care she receives.

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Review from J M (Brother of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bearing in mind that I am only a visitor (once every 2 weeks) I can only say that all seems to be running well, that the residents are well looked after and that I am reasonably happy with the limited amount I have seen on my visits.

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Current Review Score: 8.9 (8.852)

Overview of Review Score

The Review Score of 8.9 (8.852) out of 10 for Norley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Norley Hall Care Home is calculated as follows: ( (65 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.177 Points relating to the number of positive Reviews for Norley Hall Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 6 Positive Reviews ÷ 10.4 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Kathryn

Kathryn Rimmer

Job Title: Manager

Joined: 2018

I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.


It was while working with dementia residents, especially that I found my calling and knew that this was what I wanted to do.


From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment also, working my way up to home manager almost 8 years ago.


I have achieved all NVQs in health and social care from 2 to 4 and up to a Diploma level 5 in Leadership and Management.


I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.


I am cheerful and positive and lead by example, to deliver the highest standard of care possible.


I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right then we can be sure that our residents will have the quality of life that they expect.


Kindness is contagious……. let’s share the kindness bug.