Norley Hall Care Home

Norley Avenue, Pemberton, Wigan WN5 9LP
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9.8 105 Reviews
  • Norley Hall Care Home, Wigan
Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.

The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.

•        Residential care – Independent living with the extra reassurance of a carer at all times in a luxurious setting.

•        Dementia care – reassurance and support with all aspects of daily life in a dementia friendly environment.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.

With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.

Each bedroom in the home has:
•        Luxuriously equipped ensuites with shower
•        Television points and Satellite TV on request
•        Facility to have own private telephone
•        State of the art nurse call system

Recreational and relaxation space at the home is abundant, providing:
•        Ladies and Gents Hair Salon.
•        Three beautifully appointed lounges
•        Indoor park area.
•        Courtyard area with sensory garden.

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Care Provided by Norley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kathryn Rimmer (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Norley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200

  • As a predominantly private care home, we are pleased to accept residents funded by social care, provided there is a third-party top-up arrangement in place. This ensures the difference between the local authority’s funding and our standard fees is covered, allowing us to maintain our high standards of care and service.
  • (these prices are only a guideline, please contact Norley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Norley Hall Care Home Reviews (105)

Total of 105, showing 61-80
9.8

Norley Hall Care Home has a Review Score of 9.8 (9.758) out of 10, based on 14 reviews in the last 2 years. Over all time Norley Hall Care Home has 105 reviews.

Overall Experience

  • 87
  • 15
  • 2
  • 1
  • 0

Date Published

105
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Review from Margaret L (Daughter of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly passed away in Norley Hall care home on the 11th March 2019. When mum started to be ill and reaching the end of her life, we could not thank the staff enough for their care and compassion that they gave to her at this time. They were also very kind and supportive to the family and nothing
was too much trouble. We will always be grateful to all the staff for the love and care for our mum. We definitely chose the right home for our mum 2 years ago.

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Review from Sue (Friend of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you all for the help and support you provided with my neighbours move into Norley Hall. She is settling in well in such a short period of time and looks so much healthier. She says she is being well looked after, the people are friendly and the food is good - but she still can't
find the door! The manager was absolutely brilliant and would like to meet him and thank him personally. I can't thank and praise the staff enough. They always have time to talk to me about my neighbour and put my mind at ease. So a big THANK YOU to you all and keep up the fantastic work you do.

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Review from L R (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in for respite for 3 1/2 months. Everyone made him feel welcome and the care, staff and support provided were excellent. The food was excellent also and I would definitely recommend the home.

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Review from Leslie P (Respite Resident) assisted by family/friend published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into the home a little wary of what it would be like. I can say that I have been supported and helped by all the carers and management and they all made me feel welcome.
I really enjoyed the food; like a four-star hotel!
I would recommend this home and if I ever needed to go into a care home
again this would be my first choice.

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Review from L F (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in for respite for approximately three and a half months.
He was made welcome and all the staff were very supportive and very aware of Dad's needs.
They helped him settle in.
He came out of the home with nothing but praise for all.

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Review from Barbara S (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care home for a two-week stay. The staff were very caring, considerate and very friendly towards my mother. She was quite happy with the care she receives.

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Review from J M (Brother of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bearing in mind that I am only a visitor (once every 2 weeks) I can only say that all seems to be running well, that the residents are well looked after and that I am reasonably happy with the limited amount I have seen on my visits.

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Review from Karen S (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with every aspect of the care home. Very helpful and pleasant staff. They keep my Dad busy and entertained. He is very happy and a changed man.

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Review from Julia R (Niece of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Norley Hall for 6 years and during that time, has always been treated with the greatest of respect and dignity.
Her needs have always been cared for with compassion and the best of comfort.
Thank you to all the staff at Norley Hall. Well done.

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Review from Ian R (Nephew of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Simply the best".
Very satisfying when you leave Norley Hall, knowing your family (resident) is well cared for in a warm, cosy environment.
Always a friendly welcome from the staff. Would recommend to anyone.

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Review from Dorothy P (Wife of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been in Norley Hall Care Home, he has been treated with respect and dignity throughout.
The staff can't do enough for him, always interacting with him.
The activities manager is creative and provides lots of fun for them from football to bowls, painting.
I feel very assured with
my husband being a resident in Norley Hall, the flexibility of when you can visit is superb.

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Review from L C (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Norley Hall care home for 5 weeks, initially for respite but now as a resident.
I have nothing but praise for the care given to my mum.
It is of a high standard but, most importantly, done with such kindness.
All the staff at Norley Hall have made, not just mum, but all the
family, so welcome.
They are friendly, reassuring and have gone out of their way with their helpfulness.
Thank you all for allaying our worries over our lovely mum/nan having to go in care.

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Review from Barbara S (Wife of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every respect. Extremely clean, bright and very nicely furnished. Attentive, helpful and caring staff with a sympathetic and understanding manner to residents and their family members.

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Review from Sheila W (Wife of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in the care of Norley Hall for a few weeks but we were very happy right from the first few days.

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Review from J B (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family knew as soon as we entered the home that we had found 'The one' for Mum. We had a lovely welcome and were shown all around plus the room that would be Mums. Mum has only been in for a short period, but already we can see an improvement in not only her health but also her general wellbeing.
She is happy, enjoys the most delicious meals and is beginning to form friendships and to socialise more. As a family, we are delighted with everything.

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Review from Dominica K (Granddaughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been in numerous homes over the years, most of them I would never enter/recommend again. Yet here at Norley Hall staff are so pleasant and willing to go above their call of duty for the residents, they helpful, accommodating, friendly and have an excellent rapport with the residents and family.
Well done, you all work hard and earn your wings. X

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Review from Robert S (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the Norley Hall care home since 2015.
The care and dedication of the staff are amazing. I cannot praise this home enough and without hesitation recommend this home to any person requiring such personal care.
The staff are very friendly and helpful and treat the residents
as a part of their extended family. A brilliant place for all who require such care.

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Review from Margaret I (Sister of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home there is a welcome from all you meet.
Wonderful, caring staff and always ready to help.
My brother is happy and I have no complaints at all.
A very safe environment.

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Review from C E (Grandson of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my gran received was fantastic. The carers obviously care a great deal about what they do and they do it very well. I am so happy that my gran was looked after by these lovely people until she passed away. This is a nice care home and I would recommend it to others. Thank you.

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Review from Neil S (Brother of Resident) published on 27 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my brother only had a short stay at the home before his passing but in that time I cannot thank the staff and management enough.


The home is so clean and nothing was too much trouble.


Many thanks.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Norley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Norley Hall Care Home is calculated as follows: ( (137 Excellents x 5) + (19 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norley Hall Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Kathryn

Kathryn Rimmer

Job Title: Manager

Joined: 2018

I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.


It was while working with dementia residents, especially that I found my calling and knew that this was what I wanted to do.


From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment also, working my way up to home manager almost 8 years ago.


I have achieved all NVQs in health and social care from 2 to 4 and up to a Diploma level 5 in Leadership and Management.


I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.


I am cheerful and positive and lead by example, to deliver the highest standard of care possible.


I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right then we can be sure that our residents will have the quality of life that they expect.


Kindness is contagious……. let’s share the kindness bug.