Norley Hall Care Home

Norley Avenue, Pemberton, Wigan WN5 9LP
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8.9 98 Reviews
  • Norley Hall Care Home, Wigan
Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.

The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.

•        Residential care – Independent living with the extra reassurance of a carer at all times in a luxurious setting.

•        Dementia care – reassurance and support with all aspects of daily life in a dementia friendly environment.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.

With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.

Each bedroom in the home has:
•        Luxuriously equipped ensuites with shower
•        Television points and Satellite TV on request
•        Facility to have own private telephone
•        State of the art nurse call system

Recreational and relaxation space at the home is abundant, providing:
•        Ladies and Gents Hair Salon.
•        Three beautifully appointed lounges
•        Indoor park area.
•        Courtyard area with sensory garden.

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Care Provided by Norley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kathryn Rimmer (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Norley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Care £1,100 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,100

  • We have removed the top up element therefore if an individual is funded by the local authority the funded fee we require from the funding source is £915, this is subject to a yearly uplift
  • (these prices are only a guideline, please contact Norley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Norley Hall Care Home Reviews (98)

Total of 98, showing 61-80
8.9

Norley Hall Care Home has a Review Score of 8.9 (8.852) out of 10, based on 7 reviews in the last 2 years. Over all time Norley Hall Care Home has 98 reviews.

Overall Experience

  • 82
  • 13
  • 2
  • 1
  • 0

Date Published

98
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Review from Karen S (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with every aspect of the care home. Very helpful and pleasant staff. They keep my Dad busy and entertained. He is very happy and a changed man.

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Review from Julia R (Niece of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Norley Hall for 6 years and during that time, has always been treated with the greatest of respect and dignity.
Her needs have always been cared for with compassion and the best of comfort.
Thank you to all the staff at Norley Hall. Well done.

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Review from Ian R (Nephew of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Simply the best".
Very satisfying when you leave Norley Hall, knowing your family (resident) is well cared for in a warm, cosy environment.
Always a friendly welcome from the staff. Would recommend to anyone.

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Review from Dorothy P (Wife of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been in Norley Hall Care Home, he has been treated with respect and dignity throughout.
The staff can't do enough for him, always interacting with him.
The activities manager is creative and provides lots of fun for them from football to bowls, painting.
I feel very assured with
my husband being a resident in Norley Hall, the flexibility of when you can visit is superb.

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Review from L C (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Norley Hall care home for 5 weeks, initially for respite but now as a resident.
I have nothing but praise for the care given to my mum.
It is of a high standard but, most importantly, done with such kindness.
All the staff at Norley Hall have made, not just mum, but all the
family, so welcome.
They are friendly, reassuring and have gone out of their way with their helpfulness.
Thank you all for allaying our worries over our lovely mum/nan having to go in care.

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Review from Barbara S (Wife of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every respect. Extremely clean, bright and very nicely furnished. Attentive, helpful and caring staff with a sympathetic and understanding manner to residents and their family members.

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Review from Sheila W (Wife of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in the care of Norley Hall for a few weeks but we were very happy right from the first few days.

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Review from J B (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family knew as soon as we entered the home that we had found 'The one' for Mum. We had a lovely welcome and were shown all around plus the room that would be Mums. Mum has only been in for a short period, but already we can see an improvement in not only her health but also her general wellbeing.
She is happy, enjoys the most delicious meals and is beginning to form friendships and to socialise more. As a family, we are delighted with everything.

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Review from Dominica K (Granddaughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been in numerous homes over the years, most of them I would never enter/recommend again. Yet here at Norley Hall staff are so pleasant and willing to go above their call of duty for the residents, they helpful, accommodating, friendly and have an excellent rapport with the residents and family.
Well done, you all work hard and earn your wings. X

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Review from Robert S (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the Norley Hall care home since 2015.
The care and dedication of the staff are amazing. I cannot praise this home enough and without hesitation recommend this home to any person requiring such personal care.
The staff are very friendly and helpful and treat the residents
as a part of their extended family. A brilliant place for all who require such care.

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Review from Margaret I (Sister of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home there is a welcome from all you meet.
Wonderful, caring staff and always ready to help.
My brother is happy and I have no complaints at all.
A very safe environment.

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Review from C E (Grandson of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my gran received was fantastic. The carers obviously care a great deal about what they do and they do it very well. I am so happy that my gran was looked after by these lovely people until she passed away. This is a nice care home and I would recommend it to others. Thank you.

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Review from Neil S (Brother of Resident) published on 27 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my brother only had a short stay at the home before his passing but in that time I cannot thank the staff and management enough.


The home is so clean and nothing was too much trouble.


Many thanks.


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Review from G D (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the way Mum was welcomed into the home by staff.
She settled quickly and talks about the high standards of comfort and cleanliness.
Over the Christmas period, we were made very welcome and were able to join in with the celebrations yet there are facilities to visit in quieter
areas without having to go to the resident's bedroom.

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Review from Nancy M (Daughter-in-law of Resident) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy here. She settled in well straight away.
I am impressed with the staff and the home itself.
All the staff I have met are very friendly, caring and helpful. They are lovely with the residents and I have noticed how they join in activities with them. They are welcoming
to visitors, offering tea and extra space.
The home is delightful - spacious, light, clean and comfortable.

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Review from June D (Daughter of Resident) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can sum up Norley Hall Care Home in one word excellent. The management and staff are always helpful and pleasant. The carers treat the residents with respect and as individuals. The facilities are kept up to date and the rooms are decorated to a high standard and the whole atmosphere is very homely.
I was particularly pleased when mum moved into Norley Hall we were encouraged to bring personal items including furniture for her room making it more familiar. The residents are taken out on trips and have been frequent visitors recently at a Sensory Farm, an outdoor facility with animal petting and fishing activities specifically designed for the use of persons living with dementia and their carers.
The menu is varied and constantly reviewed. The building is spotlessly clean. I can recommend this care home to anyone.

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Review from Jim M (Son of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediately on entry, the home impresses as a calm, organised and welcoming environment. Residents are at ease, content and comfortable. All staff, without exception, are engaging and friendly and happy at their work. After 64 years in her own home, our Mum settled in instantly and feels both happy
and secure. Standards of care, both day and night, are exceptional. I have no hesitation in giving my highest recommendation.

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Review from J B (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and caring. From the moment mum went to live there my sister and I have been delighted with the cleanliness, quality of food and attitude of the staff not only to residents but also to us.
We certainly feel sure that we have made the right choice of care home.
One which treats not just mums
dementia but also her mobility problems whilst maintaining her dignity.

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Review from Mandy J (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care and support is excellent. Staff are very caring towards residents and their families. Having to leave a loved one in a care home is a hard decision but we are confident to know that he is cared for and well looked after.

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Review from Derek S (Son of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Norley Hall Care Home for over 4 years and although she is sadly deteriorating she has always received the same high-quality care as she has always done. The staff are very caring and nothing is too much trouble for the residents' care. I am more than happy and have
never been in any doubt whatsoever about my mother being a resident of Norley Hall. I recommend this care home wholeheartedly to anyone looking for a suitable Care Home, to look no further than Norley Hall Care Home for their relative.

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Current Review Score: 8.9 (8.852)

Overview of Review Score

The Review Score of 8.9 (8.852) out of 10 for Norley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Norley Hall Care Home is calculated as follows: ( (65 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.177 Points relating to the number of positive Reviews for Norley Hall Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 6 Positive Reviews ÷ 10.4 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Kathryn

Kathryn Rimmer

Job Title: Manager

Joined: 2018

I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.


It was while working with dementia residents, especially that I found my calling and knew that this was what I wanted to do.


From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment also, working my way up to home manager almost 8 years ago.


I have achieved all NVQs in health and social care from 2 to 4 and up to a Diploma level 5 in Leadership and Management.


I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.


I am cheerful and positive and lead by example, to deliver the highest standard of care possible.


I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right then we can be sure that our residents will have the quality of life that they expect.


Kindness is contagious……. let’s share the kindness bug.