Thorley House

Hazelmere Gardens, Hindley, Wigan WN2 3QD
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9.9 34 Reviews
  • Thorley House, Wigan
Thorley House is a vibrant home approximately one mile from Hindley town centre. The home has a dedicated care team and a well thought-out programme of daily activities, designed to reflect residents’ interests and wishes.

Thorley is part of the award-winning CLS Group, a not-for-profit organisation dedicated to delivering innovative services and outstanding care to older people.

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Care Provided by Thorley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Melanie Makinson (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Thorley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £900
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Thorley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Thorley House Reviews (34)

Total of 34, showing 1-20
9.9

Thorley House has a Review Score of 9.9 (9.875) out of 10, based on 14 reviews in the last 2 years. Over all time Thorley House has 34 reviews.

Overall Experience

  • 29
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Date Published

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Review from Janet S (Daughter of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Thorley House Residential Care Home enough for the exceptional level of care and attention my mum and dad have received since September 2024. All the team/staff are truly amazing-kind, patient and incredibly dedicated. It's clear they genuinely care about the residents and go above and
beyond to make sure everyone feels safe, comfortable and valued.
The quality of care is outstanding. From tailored support for Mum and Dad's individual needs, everything is handled with professionalism and compassion. It's so reassuring to know that my parents are in such capable hands.
What really stands out is the emphasis on wellbeing. The activities, the social interactions and the attention to mental and emotional health are remarkable. The home and bedrooms are spotless and tidy. The team does such a fantastic job creating a warm, family-like environment. My parents are not just being cared for-they are thriving. I'm so grateful for everything they do for my family.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for your kind feedback. We are happy to hear that your parents are happy and comfortable with the tailored care at Thorley House. Our team is dedicated to creating a supportive, caring, and engaging environment for our residents. Kind regards.


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Review from Richard L (Relative of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's mother enjoyed a very well-attended 88th birthday party. An act had been booked but let us down at the last minute...up stood a particular staff member who runs the Karaoke and is the resident handyman. What a brilliant job he did, along with the staff making it a memorable occasion for
all. Your staff are a credit to you. Well done to all involved.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for taking the time to leave a review. Your kind words mean a lot to us and will be shared with the entire team. Best regards.


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Review from Cathy B (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful mum is a resident, she has blossomed and come back to life. The care is really outstanding and the home deserves recognition for that. The staff all really care. Since Mum has been a resident she has been well looked after. The staff went over and above on the 26th of June which was Mum's
birthday. The booked singer cancelled 40 minutes before arrival. The manager and her team rallied around and the painter sang. It was a real team effort to make Mum's day wonderful. Thank you all.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you so much for your review. We are thrilled to hear that your mum is thriving and enjoying her time with us. Our team is dedicated to providing exceptional care. Your appreciation means a lot to us and will be shared with everyone involved.


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Review from Denis W (Son of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank all the staff enough - loving, caring, professional, the best.
My mum was clean, well-fed, entertained and treated like family.
A huge thank you from me.

Reply from Rahi Joshi, Marketing Associate at Thorley House

We are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your mother's care.
Kind regards.


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Review from Christine S (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an end-of-life review. Mum was treated with dignity and compassion. Staff obviously care. Their treatment of me was above anything I expected. I stayed with Mum for the last eight days of her life. When I had to leave her someone stayed with her. I was given meals, the quality of which was excellent.
Everything was of an excellent standard.

Reply from Rahi Joshi, Marketing Associate at Thorley House

We are truly touched by your words. Providing a warm and homely environment for the residents is our utmost priority. We are delighted to hear that she has settled in so well. Thank you for taking the time to share your positive experience with us.
Kind regards,
Rahi.


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Review from J S (Regular Volunteer) published on 26 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting Thorley House on a fortnightly basis with our PAT dog all the residents we meet are well looked after. The premises are spotless and the staff are kind and caring. Lots of activities are organised by their activity coordinator.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for taking the time to leave a review. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


Kind regards


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Review from M T (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and respect given to my mum are amazing. She is happy and content, she has a good rapport with the staff. We as a family are content and settled as my mum is well cared for.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.


Kind regards


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Review from L K (Daughter-in-law of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Thorley House for just over a year. We can not thank the Manager and the staff enough for the way they treat mum, she is always well dressed, clean and smiling when we visit, she has made a good group of friends and they are always chatting or doing activities
when we arrive. I think her quality of life has greatly improved since moving to Thorley House she loves her food and has put well-needed weight on since arriving. I would not hesitate to recommend Thorley House to anyone who is thinking of respite or long-term care for themselves or a family member.

Reply from Rahi Joshi, Marketing Associate at Thorley House

We truly appreciate your kind words about Thorley House. Creating a joyful and compassionate atmosphere for our residents and visitors is our top priority. Thank you for noticing the efforts of our staff; your kind words mean a lot.


Kind regards,


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Review from J C (Son of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Thorley House as he wasn’t in the best of health or condition, since being in there his recovery and appearance is there to see.
The staff/management and the cleaners, are all very very pleasant and welcoming when you visit. It is clean and fresh throughout.
Dad loves it in there,
you can see how much patience all the staff have with the people that reside there. Always have a smile and kind words.
The help they have given to Dad is exceptional and I can only thank them for a wonderful and excellent job they do caring for all.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for sharing your heartfelt feedback about your dad's experience at Thorley House. We're delighted to hear about his remarkable recovery since being with us. It's a testament to the tailored care provided by our staff.
Kind regards.


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Review from K L (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Thorley House since November 2008, so that in itself shows the care he receives. My dad prefers his own company, and this is respected by all staff; they always let him know what's happening within the home so he can participate should he choose to. Quite a few members of staff are
still there from when he first went to live at Thorley, again a testament to the long-standing members of the staff team. The past few years have been a difficult time for residents and relatives; I thank everyone for the care they delivered then and continue to deliver. The home is always clean, thanks to the domestic team. The cooks do their utmost to cater for different tastes and offer a variety of meals. Dad is more of a night owl, and this is respected by the night staff team. If he wants something to eat, drink or just chat; they do this for him. Management is approachable and will address any concerns you may have, and nothing is too much trouble for anyone and often go above and beyond.

Reply from Rahi Joshi, Marketing Associate at Thorley House

It is our pleasure to care for your father and we ensure to maintain the best care possible at all times. We appreciate your kindness and support, I will pass your kind words to the home team.


Kind regards,
Rahi.


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Review from Elaine B (Daughter-in-law of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorley House care home is a lovely place to stay in and visit. Every care is taken to make sure the residents are well and truly looked after and visitors also. The staff are exceptional; it's like a home from home.
The entertainment is second to none also and has lots of variety.
I would highly
recommend Thorley House to anyone who is looking for a safe and friendly place for their relative.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for sharing your thoughts with us. We are delighted to know your loved one is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards,
Rahi.


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Review from Nikki M (Great-Niece of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the home at all!
Defo five stars from us all as a family.
All staff are welcoming and lovely.
The home itself has a warm, homely feeling to it.
Thank you so much to all the staff who work hard to care for the residents.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and the care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind Regards,
Rahi.


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Review from Elizabeth G (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Thorley House, and I can't praise the staff high enough who care for my mum. She is well looked after and cared for. The home is well-kept and clean, and the food is freshly cooked every day. The staff are in regular contact if they need anything for Mum or any medical treatment. I would
highly recommend Thorley House to care for your loved one.

Reply from Rahi Joshi, Marketing Associate at Thorley House

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards,
Rahi.


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Review from Mary H (Daughter of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Thorley House now for a number of years. She has always been shown the utmost kindness and given second to none care and support. I have great respect for all the staff in the everyday care for my mother. I would not hesitate to recommend Thorley House to anyone. Furthermore,
my mother is very happy there and that is a great comfort to me and all her family.

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Review from A A (Son of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed at Thorley House for two weeks of respite care. Her overall experience was a positive one, and she spoke extremely highly of all the staff who attended to her everyday needs. Her problems with low vision and poor mobility were catered for, and she was always treated with dignity and respect.
I would have no hesitation in my mum staying at Thorley House as and when needed in the future.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for sharing your thoughts with us. We are happy to know that your mum was comfortable and satisfied with the care provided. Our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.


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Review from Kathryn W (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad moved in late last summer, he has been in a better frame of mind. He was very apprehensive in making the decision to move into a home but says he made the right decision. It has been difficult with all the lockdowns and Covid but hopefully, it is starting to improve so we can see him more
often. It is a wonderful place and the staff are amazing. Thank you.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Dear Kathryn, thank you for sharing your thoughts with us. We are happy to hear your Dad is well-cared for, and we strive to maintain our high-care standards for our residents. I will be sure to pass your kind words on to the team. Best Regards, Rahi.


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Review from S B (Brother of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Thorley House since 2018. They have looked after him very well, and the staff and management are great, who I have got to know. They do a brilliant job, especially over the Covid outbreak, when I know they had staff shortages and lost some residents - very sad. A big thank you
to the manager and the staff.

Reply from Melanie Makinson, Home Manager at Thorley House

Thank you for the review, it means a lot to all the staff for your feedback.


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Review from K B (Son of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the family are very satisfied with the care our Mum receives at Thorley House. We have no complaints at all and wouldn't like her to be anywhere else.

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Review from Diane J (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have submitted this review in regards to June 2021 it is also an ongoing compliment. The staff here are fantastic with the residents and nothing seems too much trouble for them. They are very supportive with families and their loved ones. They do their utmost to keep the residents occupied
and regularly post reassuring proof of this on social media (consent gained beforehand). This has been very welcomed during recent times. A great big thank you to the manager and her staff. You’re all doing a great job!

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Review from Alan D (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much for all the carers and all of the office staff, my mother-in-law was a resident in the home a few years ago. She was looked after so well, never caught any harm there. Now it is my mother who is in the care home at the moment and my wife and myself are so pleased with the care that
she and all the clients are getting.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Thorley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Thorley House is calculated as follows: ( (148 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thorley House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Thorley House

What types of Care is Thorley House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Thorley House provide?

Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Thorley House have?

There are 40 Single Rooms.

What are the Facilities & Services at Thorley House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thorley House to the centre of Wigan?

2.7 mile(s) as the crow flies, distance by road may be significantly further.