Aaron Grange Care Home has a Review Score of 9.0 (8.997) out of 10, based on 11 reviews in the last 2 years. Over all time Aaron Grange Care Home has 32 reviews.
Review from C E (Daughter of Resident) published on 31 January 2025
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Reply from Angie Smith, Deputy Manager at Aaron Grange Care Home
Aww thank you for this lovely review, your mum has settled in very well on our nursing unit, she is like a totally different resident and looks really well. I am so proud of the nurses and carer as they have done a fantastic job at gaining your mum's trust and completing everything at her pace. It is fantastic to see her sitting in the lounge with others and smiling again.
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Review from Carol J (Daughter of Resident) published on 14 January 2025
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Reply from Angie Smith, Deputy Manager at Aaron Grange Care Home
Thank you for your lovely review, it is always great to hear that our care staff do an amazing job. I will ensure that your feedback gets passed on to our wonderful team.
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Review from Simone B (Daughter of Resident) published on 30 May 2024
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Reply from sarah Davies, Home Manager at Aaron Grange Care Home
Thank you for taking the time to complete a lovely review for our home. Kind regards
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Review from Pauline K (Sister-in-law of Resident) published on 29 January 2024
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Reply from Ann Gregory, Regional Manager at Aaron Grange Care Home
Thank you very much for this lovely review. I will share it with the team.
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Review from L E (Daughter of Resident) published on 15 January 2024
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Reply from Ann Gregory, Regional Manager at Aaron Grange Care Home
Thank you very much for your lovely review. The team really appreciate it.
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Review from V H (Niece of Resident) published on 27 November 2023
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Reply from Ann Gregory, Regional Manager at Aaron Grange Care Home
Thank you very much for taking the time to review our home.
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Review from B G (Son of Resident) published on 20 November 2023
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Reply from Ann Gregory, Regional Manager at Aaron Grange Care Home
Thank you for taking the time to leave such a lovely review.
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Review from J M (Husband of Resident) published on 25 October 2023
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Reply from sarah Davies, Home Manager at Aaron Grange Care Home
Thank you for taking time to complete this positive review.
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Review from P L (Son of Resident) published on 10 October 2023
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Reply from Ann Gregory, Regional Manager at Aaron Grange Care Home
Thank you for taking the time to give such a positive review.
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Review from L D (Daughter of Resident) published on 29 August 2023
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Reply from sarah Davies, Home Manager at Aaron Grange Care Home
Thank you for taking the time to leave a lovely review, Lynn.
It's a pleasure to look after your mum.
Kind regards.
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Review from David M (Son of Resident) published on 25 August 2023
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Reply from Ellen Sharp, CRO at Aaron Grange Care Home
We are sorry that you have had cause to complain and that your complaint has not been handled as per our policy. This has now been passed on to the Home Manager and the Regional Manager who will investigate and then respond to the complaint.
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Review from Brenda B (Sister of Resident) published on 20 February 2023
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Review from Curtis B (Grandson of Resident) published on 3 February 2023
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Review from Jenny H (Daughter of Resident) published on 3 February 2023
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Review from Kevin O (Son-in-law of Resident) published on 30 January 2023
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Review from L O (Daughter of Resident) published on 30 January 2023
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Review from C B (Daughter-in-law of Resident) published on 25 January 2023
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Review from S B (Son of Resident) published on 25 January 2023
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Review from C H (Daughter of Resident) published on 13 March 2020
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Review from M J (Niece of Resident) published on 10 January 2020
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The Review Score of 9.0 (8.997) out of 10 for Aaron Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.262 for Aaron Grange Care Home is calculated as follows: ( (72 Excellents x 5) + (32 Goods x 4) + (10 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 126 Ratings = 4.262
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.735 Points relating to the number of positive Reviews for Aaron Grange Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 10 Positive Reviews ÷ 13.6 = 0.735
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Feb 2020
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Job Title: Home manager
Joined: 1998
I started my career in care as a YTS at Aaron Grange in 1998, and for the past 25 years, I have worked in all roles within the home before progressing to my role as the manager. Throughout this time I have gained several qualifications including NVQ level 4.
My mission is to make our residents feel valued, respected and happy, they are our extended family.