Review from Carole S (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

My mum never complains, she always says how kind the staff are, she is well cared for and the home is immaculate. I just want to say a special thank you to the care worker who took time today to get my Mum to call me on my birthday, it was so thoughtful, kind and really made my day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eugene M (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

Since my mum first went to stay in Roby House around a year ago she has had fantastic care, kept safe, secure, cleaned and is comfortable at all times. All the staff work very hard, are helpful, friendly, very supportive and never complain. All her medical needs have been dealt with proactively and

very effectively and we are always kept well informed about anything of concern. We have found Roby House is always clean and staff members are always cheerful despite their being times when they maybe don’t always have enough on duty (but understand how difficult this is for all care providers) and everyone knows my mum by name and can share little stories or anecdotes, tell you how she has been and so on which is great. COVID-19 has really shown how good the care is here with all PPE in place and lockdown well before Government advice. I can’t praise all the staff enough for all their brilliant care work, they are fantastic and a massive thank you and well done from me and all the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith L (Son of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience

We found this Carehome excellent in every way. The premises were clean, tidy, warm and well maintained. The staff were caring and professional in their duties and always had time for both patients and family. The standard of meals and services were very high. Our mother enjoyed here time there making

friends with residents, staff and visitors alike.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Grandson of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience

I have been incredibly impressed with the support my grandmother has had moving into Roby House.
The manager is an amazing guy - he has been brilliant, and we were so impressed that the deputy manager came to meet my grandmother when she moved in; even though it was her day off.
The rooms are all

being refurbished, and the equipment selection is excellent.
The activities lady is great and took my grandmother on a tour to meet everyone.
It is the small things which matter too; signs on the door which say the residents name - followed by "likes to be known as".
The team are proud of the place, and so they should be!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita K (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience

I do not live in the area. I visited for 10 days to visit with my mum. I went to the centre morning, afternoon and evening. I can not say enough about the staff plus the atmosphere was always positive. I enjoyed my time with the residents and staff. My family are so happy and relieved that our lovely

mum is in such a wonderful place, I came home with peace of mind. Many thanks to all that work there for creating a happy centre.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie D (Daughter of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience

The help my mum receives is amazing. Nothing is too much for any of the staff, from management to the cleaners. Within a week, my mum felt safe, welcomed and her needs met.
I have already recommended Roby House to some of my work clients. I know I can go home and relax; as I know my mum is getting

well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience

Yet again this company has let its residents down. The policies of head office undermine any work going on at the home, it's still understaffed and under managed in terms of responsibility, the staff and management have no authority for anything.
The site managers need more autonomy to make key financial

decisions, for example, the current very very old TV broke in the upstairs lounge over a week ago and it's still not been replaced, this is the main source of entertainment for the residents.
The old TV was not a smart TV so very limited channels, they have 3 really old DVD players wired in (Why?) and 6 remotes that have one set of batteries and all hit and miss to use and complicated so the staff don't bother putting a DVD on for them.
I have priced a new up to date smart TV and DVD Player, simple to use for the staff and volunteered to pay 50% from the shops, £400 only to be told this isn't allowed by head office. So no TV for 20+ upstairs residents until head office sort out.

Reply from Clare Sheehan, TBC at Roby House Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. Staffing is reviewed weekly by the Home Manager and the company’s Senior Nurse Managers and flexes according to occupancy and the dependency levels of our residents. It has been necessary to rely on agency staff for a time but we are pleased to report the return of staff who have been on long term sick leave and an intensive recruitment drive has been very successful. We are sorry a faulty TV in the upstairs lounge affected viewing. When notified of this on 6 January by staff, a replacement was immediately ordered and delivered to the home on 8 January; our residents are greatly enjoying the new 60 inch 4K Smart TV. We appreciate your kind offer to contribute towards the replacement however it is our responsibility to provide such items for communal areas; the staff were correct to advise as such.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D G (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

Mum just turned 100 years and the care and attention she had were wonderful the activities laid on for her was superb and care and friendliness shown to her and family members as well as other residents were very good indeed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R K (Nephew of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience

My aunty is in a clean and safe environment. She is looked after by a caring staff who do a very demanding job under difficult circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D F (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience

Since her arrival six years ago, my mother has felt safe, secure and well cared for at Roby House. The staff work very hard and never complain. All medical needs are dealt with promptly and effectively and I am always kept well informed about anything of concern. Roby House is always warm, clean and

staff members are welcoming and helpful. The general improvements over the last two years have been very significant and the current management and staff aim to get better and better. Well done!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren H (Friend of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience

Recently I had a relative stay at this care home. I would just like to say how lovely all the staff were during her stay. They went above and beyond to welcome her and make the family feel at ease. The manager gave us a tour of the home to show us where she would be staying and I have to say it was

very clean and well kept. We also found it very comforting to find him so involved with the patients well being. My only criticism would be there would be no scheduled activities on for the patients but the staff were working hard to make the patients feel happy and at ease. Good job all round to everyone who works here. I would recommend.

Reply from Clare Sheehan, Careline Advisor at Roby House Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so pleased your relative enjoyed their stay with us at Roby House. Thank you also for your lovely comments about our staff team, they are delighted with this positive feedback. Our staff work very hard to provide person-centred care for all our Residents and its lovely for them to receive recognition of this. I would like to apologize for our current lack of scheduled activities, we are in the process of recruiting a full-time activities co-coordinator. In the meantime, we are doing our utmost to provide activities using our care and support team, and we are very much looking forward to our annual garden party in the summer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil J (Son of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience

They say that first impressions count - they certainly do. I went to view Roby House prior to my father spending a period of time there. The Site Manager was busy but I was happy to wait. During this 10-15 minute period, I saw many staff passing by, each saying hello and asking if they could get me

anything while I waiting. The respect they showed to residents passing by was lovely to see and exactly what I was hoping for. The manager showed me around and, whilst she noted that some of the furniture was due to be replaced, everything was clean and tidy. It's just the place I was looking for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne W (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been in the nursing unit since January. She had been in the residential unit until her health deteriorated.

The staff have been excellent. They work extremely hard and I feel that my mum's care is in the best hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria P (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience

Carers are lovely, treat dad really well. You can approach them with any worries or suggestions. It doesn't feel like a care home and dad refers to his room as his "house." It has given us as a family great peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine H (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

Don't think enough staff on nursing care. The girls do a fantastic job but need more support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

Everything satisfactory. Staff extremely cooperative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette M (Niece of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident here for almost 15 years and is now receiving end of life care from the staff. They are looking after her so well and are clearly very fond of her.
There is always someone popping into her room to see how she is. Couldn't wish for a better place for her to be. All the staff

we have encountered at this sad time are very respectful of ours and her needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony B (Husband of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience

Enter the house and you are greeted with smiles and hellos. My wife is treated with dignity and compassion from management, nurses, carers and auxiliary staff.
She is always well groomed and staff keep me informed even if she sneezes. I have found the staff to be trained to a high standard, laundry,

catering and entertainment are spot on.
If I ever have to go into a care home I hope they put me in this one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony B (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience

It is a good home. The staff try their best, sometimes under difficult circumstances as there does not seem to be many of them. The staff are great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Son of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience

Care has improved but could do with more staff particularly the weekend. Would like to see management having a presence downstairs time to time.
Isn't it about time to re-cover the furniture in the lounge?

Reply from Katie Price, Careline Advisor at Roby House Care Centre

We would like to re-assure you that following a review of our staffing levels we have recently recruited a number of staff for the home who will start over the next few weeks. The Home Manager regularly walks around both floors in the home, we also have a Deputy in the home, who supports the Home Manager particularly during the holiday period, both are happy to discuss any concerns with Residents and their family.

The home is due to have some refurbishment work on both floors in the home which will include new carpets and furniture. We are waiting for the start date for this work to be confirmed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Roby House Care Centre

Care Provided by Roby House Care Centre

Good to Know

Facilities