Roby House Care Centre

Tarbock Road, Huyton, Liverpool L36 5XW
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9.6 49 Reviews
  • Roby House Care Centre, Liverpool
Roby House care home is conveniently located in the popular area of Huyton, just outside of Liverpool.

The friendly and welcoming home has a variety of tastefully decorated en-suite bedrooms, as well as comfortable communal areas including a cinema. There is also access to a minibus, where residents can enjoy day trips out and explore the sites of the local area.

Providing personalised residential and nursing care to older people, each member of the professional care team is there to help you, or your loved one, settle into life at Roby House. Understanding that it can be a daunting and challenging experience, the friendly home manager leads the team at Roby House to deliver the kindest possible care to all residents, supporting them through every stage of the journey.

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Care Provided by Roby House Care Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ruth Baggs (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Minibus or other transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Roby House Care Centre Reviews (49)

Total of 49, showing 41-49
9.6

Roby House Care Centre has a Review Score of 9.6 (9.597) out of 10, based on 13 reviews in the last 2 years. Over all time Roby House Care Centre has 49 reviews.

Overall Experience

  • 33
  • 12
  • 2
  • 1
  • 1

Date Published

49
3
5
13
36

Review from Pauline H (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in their care for 4 years - all health problems however big a small have been dealt without a problem. Lovely staff who have looked after her for years. I have no complaints at all. Forgot to add, the rooms are lovely.

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Review from Maureen D (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attending a garden party lovely to see the residents singing and dancing. Good engagement by the staff with the residents up dancing with them.

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Review from Mark B (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and look after my mother with compassion. Mum seems to be happy and is always well groomed. Her room is always clean and tidy.

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Review from Sue (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is suffering from advanced Alzheimers and has difficulty communicating and mobility problems. After an unsatisfactory stay for respite care in another home, we had some trepidation about his entry into Roby. We could not have been more wrong. The staff are caring and considerate and show genuine
concern for the welfare of the residents. The rooms are airy and bright and the facilities very good. We are very impressed by the new manager who has an open door policy and is very approachable. In short, we are delighted by the treatment received at Roby. Thank you!

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Review from A T (Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been here around 18 months. Service has been quite good, but quite a few changes due to a change of management and ownership. A lot of things have improved but it is taking time and it is encouraging.

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Review from Gareth B (Grandson of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited here to pay a visit to my gran. The first thing I noticed when I walked into the place was how clean and fresh the place was.I was greeted by a member of staff who were all very pleasant, friendly, and very professional and competent in the jobs they were doing. My Gran is very settled
at this care home and when I spoke to her she was very happy and very content with where she was and with the people around her. She said all the staff were amazing and she was very happy with the care she had received during her time here. She even mentioned the meals she had received and said they were too a very high standard. The manager Lee even took time out too come over and introduce himself and say hello. He was very friendly and polite and greeted us with a smile and you see just by talking to him that he was very passionate about his job. He assured me that my gran would receive the highest standards of care while she was with them. Highly recommended 10/10 rated.

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Review from Megan M (Relative of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities here are fantastic, especially after the new management has been put into place. This is definitely a care home I'd recommend to anybody who is struggling with a family member or who knows if anybody who is struggling.

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Review from Ray T (Son-in-law of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the facility in Roby. Cannot fault the care of nurses and carers for end of life caring.

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Review from Julie C (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean care facilities. Staff helpful and friendly, attend to Mum's needs very well. Level of activities to stimulate residents could be increased.

Reply from Meridian, Careline Team at Roby House Care Centre

Thank you for your positive comments with regards to Roby House, and for the feedback that the level of activities to stimulate the residents could be increased.


Activities available within Roby House have been reviewed with the aim of providing stimulating, enjoyable, and meaningful activities for our Residents both within Roby House, and out in the community.


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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Roby House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Roby House Care Centre is calculated as follows: ( (127 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 149 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roby House Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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