Fazakerley House Care Home

Park Road, Prescot L34 3LN
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9.8 82 Reviews
  • Fazakerley House Care Home, Prescot
Offering bespoke residential and residential dementia care, Fazakerley House care home is situated in the peaceful residential area of Prescot, in Merseyside.

There is much to love about this welcoming setting; residents enjoy spending time at the hair salon, in the sunny conservatory or going on trips out exploring the local area in the minibus. If they prefer the comforts of home, or are unable to venture outside, residents can also enjoy relaxation time in the range of en-suite and premier bedrooms.

Residents also benefit from quality meals prepared by the in house catering team. Recognising the nutritional requirements of older people, the team offer a wide variety of meals to be enjoyed in the spacious and welcoming dining areas. During the warmer months, the peaceful garden is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

The care provided at the home is second to none. The care team apply their experience to get to know residents' care needs, carrying out regular reviews so they are able to respond to any changes. But on top of this, they also work hard to make sure residents know they are valued as an individual, offering a range of opportunities for them to get involved in things that they enjoy.

Leading by example, the home manager prioritises resident wellbeing at all times, ensuring that Fazakerley House is a happy place to live for every resident.

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Care Provided by Fazakerley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jane Furlong (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Facilities

  • Gardens
  • Minibus or other transport
  • Residents Internet Access

Fazakerley House Care Home Reviews (82)

Total of 82, showing 1-20
9.8

Fazakerley House Care Home has a Review Score of 9.8 (9.841) out of 10, based on 32 reviews in the last 2 years. Over all time Fazakerley House Care Home has 82 reviews.

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Review from E T (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Fazakerley House for the last four months of her life and thoroughly enjoyed her time here. The staff are just wonderful. I really can't recommend the care home enough. The manager is fabulous. The environment is definitely a home away from home. Cheerful and friendly. I know
I keep saying this, but I can't thank you all enough for mum's care.

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Review from P D (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fazakerley House has been a change of living for my mum aged 88/89. She suffers for Alzheimer/Dementia. She has settled in so well and me/wife can see 100% improvement in herself. She seems so content in herself were she is. All the staff keep it bright upbeat. Mum likes the food in general we/all are
very pleased with Fazakerley House. Such a calm atmosphere for all residents.

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Review from Lesley H (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad passed away recently in the local hospital, age 92. Up until then he had resided at Fazakerly House. I cannot praise them all highly enough. The girls who cared for him were absolutely wonderful, they could not do enough for him. He was much loved by the staff there. He had a lovely ensuite
room, he called it his holiday apartment. He was always warm and comfortable. If he needed access to a GP or nurse they were always quick to visit him. My brother, sister and myself are so grateful to the wonderful team and just wanted to thank them so much for the excellent care they showed my dad.


Also a special mention to the cleaners, who kept Fazakerley house so clean. Never were there any unpleasant smells that sometime occur in homes. Finally to the team who were simply marvellous and I cannot thank them enough


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Review from M F (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Fazakerley House Care Home, Prescot for approximately six months. She is 94 years old and lost her husband of 71 years in February 2024. As a family we were reluctant to made the move to a residential home, however it has proved to be such a positive experience for us
all. Mum's mental state has improved considerably due to the love and care from all the staff.

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Review from Kathy C (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved in to Fazakerley House October 2023. As a family we looked at several care homes before deciding on Fazakerley house. We feel dad received the best care and that we had made the best decision. Unfortunately dad passed away on 3rd of January 2025. The support and care my dad and my family
received was second to none. Although dad had dementia he felt at home and had a good relationship with all the staff. We would have no hesitation in recommending Fazakerley house to anyone. We can not thank the staff enough especially during his last days.

Reply from Clare Sheehan, Careline Advisor at Fazakerley House Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your father received at Fazakerley House care home, kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from Darren F (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here in the middle of September. I've never seen her more relaxed and at home for a long time. The staff have made this transition for her so smooth. Everything about Fazakerley House is outstanding- staff, cleanliness and safe for residents. They all go above and beyond to help in any
way. The most important thing is my mum is happy to call it home!

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Review from M L (Son of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 2 years now and her care is excellent. All the staff are well informed of her condition and needs, and although those needs have changed recently, the staff have adapted really well. Mum is content and well looked after.

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Review from John Q (Son of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Fazakerley House for approximately 6 months this year. During that time his physical and mental health greatly improved. This was due to the excellent care that he received from the wonderful staff at the home. This is a well-managed home full of dedicated, caring staff who
create a homely atmosphere. Nothing was too much trouble for them. The home is clean and tidy with a lovely quiet lounge for visits. There is a full activities programme for the residents. Visiting times are flexible but meal times are rightly protected.
The administration process is very efficient.
Sadly my dad passed away after a very short illness but I am pleased that he spent the last few months of his life in the care of the manager and her team. I thank all of them and would recommend this home to anyone looking to place a family member into care.

Reply from Clare Sheehan, Careline Advisor at Fazakerley House Care Home

We are pleased to hear you were very happy with the quality of care your Dad received at Fazakerley House care home. Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from Stephanie P (Granddaughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words how excellent this home is. The care they provide to my Nan is incredible. On every visit we are met with a welcoming atmosphere. The staff all have such a caring nature. Nothing is too much trouble. From the first day of my nan becoming a resident, the staff have supported her.
The Home Manager is both professional and helpful. And also has the resident's needs at the centre of everything she does. Lots of activities and fundraising and plenty of days out. I would recommend this home to anybody.

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Review from M F (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and welcoming. The home itself is clean and well-presented (modern). It's very reassuring knowing mum is safe and well looked after.

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Review from J P (Daughter of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of this home for a couple of months now. She is very happy with everything and feels comfortable and cared for. The staff are very helpful and caring and treat my mum and us, very well when we visit. It is very difficult when you have to send your parent to a care home and
some are not too pleasant. This care home has been the best choice have have made. We couldn't ask for more only that our mum is happy and she tells us she is. So were are very happy with the Fazakerley House.

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Review from G C (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was recently placed in Fazakerley House after a 10-week stay in hospital. I have been so pleased with how quickly she has settled in, it is a home from home. The staff are all lovely and very approachable and nothing is too much trouble. The manager is professional and knows all the residents
so well and lovely to see her with them. The home offered regular activities and outings which my mum joins in and has seen her so much brighter and engaging again. I would recommend this home.

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Review from Michelle G (Granddaughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has come on leaps and bounds since moving to this care home. All the carers take such good care of him, he’s always clean and well presented, his room is always tidy. On today’s visit I saw a massive improvement in grandad’s cognitive skills, he can now hold a conversation and his mobility
has improved so much. I can only put it down to how well he’s being looked after. He was never a big eater but is now eating 3 good meals a day and says the food is lovely. I’m really happy with his care here and would recommend this home to anybody looking for somewhere for their loved ones.

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Review from Denise D (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home for your loved ones. My dad moved in a couple of months ago from hospital and the turnaround I have seen in him is fabulous. All the staff are wonderful and take great care of him. He tells me the food is great and he eats everything they give him. The home is spotlessly
clean and very well maintained and always smells fresh and clean. The lounges are bright and cheerful and frequently decorated for different events. The bedrooms are well looked after and bright and airy and my dad alway looks clean, smart and shaved when I visit. He has settled here very well and as his family, we are more than satisfied with everything about this home.

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Review from Janet M (Niece of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt stayed in the nursing home for seven weeks due to a broken leg and torn ligaments on the other leg. She wasn't able to put her feet down so was confined to her room. The care she received was good, the staff were all very friendly and helped make her time with them as pleasant as possible. Whenever
I visited I found the staff and management very good.

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Review from Margaret T (Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience, excellent.
Both residents and staff are extremely welcoming and helpful.
The only negative side was limited staff, resulting in some issues of care whilst being of high standard but sometimes staff were not able to respond as quickly as was needed. Issues causing distress, 1)
waiting too long for commode assistance and 2) woken at 7 am for non-urgent medication and then waiting until breakfast at 10:30 am for a drink (i.e. tea or coffee).

Reply from Julie Caygill, Hospital Liaison Team Administrator at Fazakerley House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required and take on board any lessons learnt. Please be assured that staffing levels are continuously reviewed to ensure they are appropriate for the dependencies and needs of our residents. Medications are prescribed by the GP to be time specific, which unfortunately can sometimes lead to unsocial times early in the morning. We pride ourselves in offering personalised care, so if someone remains in bed in the morning, we will not wake them up; however, our call bell system does allow residents to make requests at any time. It was a pleasure to care for you, and we would like to add how much we appreciated your recognition of the staff, which you provided on discharge.


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Review from P B (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a lovely, friendly feeling. All the staff are friendly and helpful, nothing is too much trouble. My mum came on respite with a view to long-term but her mobility and social awareness have improved immensely, all thanks to the staff.

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Review from R U (Friend of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see a friend, shown to the big room, there was a singer on. Everyone was enjoying themself, including the staff (dancing) they were having a great time., everyone was happy. Good staff. Marks 100/100. Keep up the good work.

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Review from Kevin M (Son of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is amazing and highly recommended!


All staff and management have all gone out of their way to welcome and make my mother's stay a comfortable one.
She’s been in 4 times on respite this year and my mother has enjoyed her stay every time.

On behalf of my mother. Many thanks.


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Review from P B (Daughter-in-law of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 10 weeks in hospital, my father-in-law came to Fazakerley House Care Home for respite. My first impression was a warm welcome from all team members in every area. Very homely feel, and as my father-in-law put it, not having to wait when he needed any assistance. Staff fully obliging, caring, happy
and clearly love what they do. We as a family feel so reassured as we know it can be quite daunting and scary for our loved ones. This place is incredible along with all the amazing staff.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Fazakerley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Fazakerley House Care Home is calculated as follows: ( (324 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 383 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fazakerley House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Jane

Jane Furlong

Job Title: Home Manager

Introducing Jane Furlong
Home Manager at Fazakerley House, Prescot


What does ‘kindness’ mean to you?


“Person-centred care and respecting peoples’ dignity.”


As a dedicated healthcare professional, Jane has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jane closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jane remarked:


“Achieving goals and getting good outcomes”


Outside of work, Jane is very family orientated and loves spending time with her grandchildren. She also enjoys going on regular holidays.


If you would like to find out more about Fazakerley House, Jane would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Fazakerley House Care Home

What types of Care is Fazakerley House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fazakerley House Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Fazakerley House Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Fazakerley House Care Home?

Minibus or other transport, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Fazakerley House Care Home to the centre of Prescot?

0.3 mile(s) as the crow flies, distance by road may be significantly further.