Fazakerley House Care Home

Park Road, Prescot L34 3LN
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9.8 82 Reviews
  • Fazakerley House Care Home, Prescot
Offering bespoke residential and residential dementia care, Fazakerley House care home is situated in the peaceful residential area of Prescot, in Merseyside.

There is much to love about this welcoming setting; residents enjoy spending time at the hair salon, in the sunny conservatory or going on trips out exploring the local area in the minibus. If they prefer the comforts of home, or are unable to venture outside, residents can also enjoy relaxation time in the range of en-suite and premier bedrooms.

Residents also benefit from quality meals prepared by the in house catering team. Recognising the nutritional requirements of older people, the team offer a wide variety of meals to be enjoyed in the spacious and welcoming dining areas. During the warmer months, the peaceful garden is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

The care provided at the home is second to none. The care team apply their experience to get to know residents' care needs, carrying out regular reviews so they are able to respond to any changes. But on top of this, they also work hard to make sure residents know they are valued as an individual, offering a range of opportunities for them to get involved in things that they enjoy.

Leading by example, the home manager prioritises resident wellbeing at all times, ensuring that Fazakerley House is a happy place to live for every resident.

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Care Provided by Fazakerley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jane Furlong (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Facilities

  • Gardens
  • Minibus or other transport
  • Residents Internet Access

Fazakerley House Care Home Reviews (82)

Total of 82, showing 21-40
9.8

Fazakerley House Care Home has a Review Score of 9.8 (9.841) out of 10, based on 32 reviews in the last 2 years. Over all time Fazakerley House Care Home has 82 reviews.

Overall Experience

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Review from Allen R (Husband of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room was bright and cheerful, there was a TV in the room which helped with my wife's recovery.
The lounges and dining areas in the home were bright and spacious and there was plenty of room for residents and visitors.
The food was excellent.
Some of the residents had serious mental and physical
problems. The staff were most kind and skilful when dealing with them.

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Review from S S (Son of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very impressed with Fazakerley House. It's incredibly well run, and the staff are very caring and professional. I feel very confident leaving my mum in their care and always enjoy going in to visit her. Fazakerley House is also in a great location - quiet, but also very clean to the town centre.

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Review from Jill R (Daughter of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fazakerley House is amazing - nothing is too much trouble for them. The manager is fantastic, as are the staff. My mum had a fall and was taken to hospital, and the next day, the manager and a senior visited her on the ward, and one of the staff of the ward said that this never happens - absolutely
outstanding. Thanks ever so much. Would highly recommend this fab care home.

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Review from R R (Respite Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful support, encouragement, fun and laughter. Have reached my normal weight size again, after being 'peg fed' in hospital for over 2 months.

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Review from Sue T (Friend of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff extremely friendly, helpful and professional.

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Review from L L (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very helpful friendly and attentive, nothing is too much trouble. All areas of the home are clean and tidy. Myself and my family are very happy with the run of the home. Thank you all very much for looking after our mum.

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Review from Ann N (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Fazakerley House for six years. In my experience, my mum has been well looked after and treated with care and dignity. If I had any issues, they were dealt with immediately by a very efficient manager and her team. Fazakerley House is a really good care home who encourage
family visits. I find I can sleep at night, knowing my mum is in safe hands.

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Review from Catherine H (Niece of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was confused and disheveled when she came into Fazakerley House Care Home. She now looks better, is calmer, and is well cared for. I am impressed with every aspect of this home. My aunt's room and the whole place is spotlessly clean. My aunt loves the food, she said the cottage pie was the best
she has ever tasted! Every time I visit there is a lovely, happy, homely vibe. Staff are professional, friendly and knowledgeable about my aunt. Security is strictly adhered to and the manager is visible and accessible. She made time to have a chat with me at short notice, which I appreciated. I can't fault a single thing about Fazakerley House. Thank you.

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Review from Shelly B (Granddaughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into the reception you automatically feel at home, the atmosphere is so welcoming. Staff are amazing, work hard to make sure my nan has everything she needs from day one. Feels like we are in a cafe having a coffee, so at home. Staff are absolutely fab!

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Review from A H (Daughter-in-law of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law came in for two weeks respite. The home has a friendly vibe and the staff are very attentive. The other residents all were kept clean as was my mother-in-law. She said she was well looked after, which says it all.

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Review from L J (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very nervous coming into the home, but she looks much better in herself after being very well looked after by all the staff. The home is always clean and the meals have been amazing. Can't recommend the home enough.

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Review from Kathryn T (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Fazakerley House Care Home for respite following a broken arm. During this time she was treated with dignity and respect. My mum enjoyed the company of the staff who went above and beyond. I can highly recommend Fazakerley House. My mum hopes to return for respite later in the year.

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Review from Stephen R (Son-in-law of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, staff are all fabulous - nothing too much trouble - very warm and welcoming. Staff is fabulous - would recommend.

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Review from Mike H (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly think this home is run by Heaven because all the people there, each and every one of them are Angels. The love and care they show to our mum each and every day is just unbelievable. My mum absolute loves being there and her day is so much more fulfilled than when she was at home even with
four sons visiting every day and all the family and friends. Its not like we can put on an Elvis impressionist afternoon, but they did at Fazakerley house at that was the highlight of my Christmas - seeing everyone's smiling faces. Honestly I just think it has changed mums whole world and all ours too and we know she is getting the care she so deserves.

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Review from P S (Son of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been here since May 2022 he has received excellent care! He enjoys living here and said the staff are very good and friendly.

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Review from P B (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Fazakerley House have been brilliant. My dad came for respite in May 2022 and he ended up staying due to health reasons. They have made him feel at home and he now feels safe as he couldn't return home.

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Review from J F (Daughter-in-law of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is extremely happy here. She feels happy with the carers and they look after her very well. She enjoys the activities at Fazakerley House, especially music.

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Review from P H (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day, myself and family have been delighted with the care my mother has received. All the staff are so welcoming and professional. The home itself is spotless and since my mum has been there we have seen a massive improvement in her well-being.

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Review from J L (Cousin of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention the staff provide for my cousin is outstanding. They show compassion and empathy. The home is well run and we are very happy as a family to have such caring people looking after my cousin.

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Review from B S (Daughter of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very welcoming and even during the COVID outbreak, we have still felt able to visit and take Mum out. The staff have been keen to say that although COVID is around and they look after those who are poorly extremely well, we are not in the way of we choose to visit. I am immensely grateful
for this attitude to COVID.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Fazakerley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Fazakerley House Care Home is calculated as follows: ( (324 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 383 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fazakerley House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Jane

Jane Furlong

Job Title: Home Manager

Introducing Jane Furlong
Home Manager at Fazakerley House, Prescot


What does ‘kindness’ mean to you?


“Person-centred care and respecting peoples’ dignity.”


As a dedicated healthcare professional, Jane has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jane closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jane remarked:


“Achieving goals and getting good outcomes”


Outside of work, Jane is very family orientated and loves spending time with her grandchildren. She also enjoys going on regular holidays.


If you would like to find out more about Fazakerley House, Jane would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.