Fazakerley House Care Home

Park Road, Prescot L34 3LN
Submit a Review
9.8 82 Reviews
  • Fazakerley House Care Home, Prescot
Offering bespoke residential and residential dementia care, Fazakerley House care home is situated in the peaceful residential area of Prescot, in Merseyside.

There is much to love about this welcoming setting; residents enjoy spending time at the hair salon, in the sunny conservatory or going on trips out exploring the local area in the minibus. If they prefer the comforts of home, or are unable to venture outside, residents can also enjoy relaxation time in the range of en-suite and premier bedrooms.

Residents also benefit from quality meals prepared by the in house catering team. Recognising the nutritional requirements of older people, the team offer a wide variety of meals to be enjoyed in the spacious and welcoming dining areas. During the warmer months, the peaceful garden is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

The care provided at the home is second to none. The care team apply their experience to get to know residents' care needs, carrying out regular reviews so they are able to respond to any changes. But on top of this, they also work hard to make sure residents know they are valued as an individual, offering a range of opportunities for them to get involved in things that they enjoy.

Leading by example, the home manager prioritises resident wellbeing at all times, ensuring that Fazakerley House is a happy place to live for every resident.

Show Fazakerley House Care Home on the Map

Care Provided by Fazakerley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jane Furlong (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Facilities

  • Gardens
  • Minibus or other transport
  • Residents Internet Access

Fazakerley House Care Home Reviews (82)

Total of 82, showing 41-60
9.8

Fazakerley House Care Home has a Review Score of 9.8 (9.841) out of 10, based on 32 reviews in the last 2 years. Over all time Fazakerley House Care Home has 82 reviews.

Overall Experience

  • 62
  • 19
  • 1
  • 0
  • 0

Date Published

82
7
14
32
50

Review from Liz T (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the care that my mum receives at the home. The staff are always kind and my mum said she loves them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E T (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much for the staff. Everyone is lovely and I find that the management within the home is outstanding. My mum has been there for a while and I am confident when leaving my mum that she is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne T (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly. Home decor is very pleasant. Excellent cleanliness. Access to relatives super. The garden area is pleasant. Manager gorgeous.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet L (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the care and support our mum has received to date. All the staff are lovely and have been excellent at making sure our mum settled into a new environment. The home itself is very welcoming., spotlessly clean and just has a lovely feel about it. We would definitely recommend this residential
care home to anyone. Excellent care home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda G (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all the support and care given to us and our mum from the very first visit, which was when we looked around. We were welcomed and made to feel like part of the family. Mum is extremely well cared for, well fed and loved. We couldn't have asked for a more lovelier place for
her. Thank you, Fazakerley House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul K (Son of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for by Fazakerley House Care Home for the last three years. The care and attention Mum has received is commendable at all times. Mum is considered a part of the care home family and is receiving exceptional support from a professionally and personally focussed staff. We cannot identify
any improvements that could be introduced to make Mum more comfortable and cared for.
The management and staff should be commended and be proud of the care and support that is being given to Mum. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C E (Niece of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been a resident at Fazakerley House for 3 years, she loves her room and the facilities she has. There is lots of company if she wants it and can relax in her room if she wants to. There are fantastic activity programmes for the resident which she regularly participates in. care staff,
management and admin are extremely kind and helpful. Nothing is too much trouble and the kitchen staff are extremely helpful regarding dietary needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Brother of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with things and Fazakerley House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home. Friendly staff. Residents well looked after and food is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for just over 3 years now and seems really content, which is so reassuring as she has dementia and can get quite anxious at times. Obviously, the pandemic has had an effect but Fazakerley House Care Home are doing their best to allow some normality back in our lives. I feel happy leaving
Mym here after a visit, knowing Mum is being well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise K (Friend of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the manager to be extremely helpful and very caring to residents. Also, if there is anything a resident needs, she tends to it quickly and efficiently. All staff are very caring and helpful. Residents all seem to be very well looked after and cared for. This home is very well run and thoroughly
cleaned. I would recommend it to friends and family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet H (Niece of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie appears to be very happy and well cared for, all staff from cleaners, carers, admin, management are always willing to help and assist her in any way they can. Her room has been recently been refurbished and she is very pleased with it. She always comments how happy and cheerful staff are and
nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne T (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who dementia, has been a resident at Fazakerley House since June 2018 and I can’t fault the Care Home at all. The manager started just before lockdown in March 2020 and she has done everything to keep the residents safe and well and how well did they do. The staff there are so friendly as there
is no big turnover of staff as they seem to be really happy working there. The food, which I have tried on a couple of occasions, is second to none. All freshly cooked to make sure the residents have substantial meals all the time. My Mum is happy there and has lots of friends. The only downside is that I wish they had more entertainment to keep them occupied. Otherwise, I would recommend Fazakerley House 100%. It’s like my second home as I just love going there. Thanks to the manager and all the staff - you do a brilliant job, and me and my family appreciate what you do - always. One other mention is that they all deserve a pay rise!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia J (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wish to say, today visiting my mum. We found the Manager of Fazakerley House - will be leaving in 3 weeks. We found her absolutely amazing throughout this pandemic. She has run the home to her utmost, kept it safe and hygienic. My mum will miss her so much, no doubt the other residents, and her
fantastic amazing staff will also miss her. We wish you all the best in the future, the home will miss you so much. You will always be remembered for your hard work, lovely personality. Mostly for your genuine care for my mum and the residents. Thank you for being there for me too, when we thought we were losing her, you gave us the faith we needed. Wherever you go, they will be very, very lucky to have you. All our love.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine W (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into this care home in 2015 when we lost Dad. I was very apprehensive about having to have Mum in a care home, but this home is a five stars plus. The staff, the managers and the kitchen staff are absolutely fantastic; they do a brilliant job. When Covid came in February 2019 and lockdown
came, all the resident's families were heartbroken, but the staff and the managers in Fazackly House have been brilliant, absolutely brilliant; I can’t thank them enough. Just thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola L (Granddaughter of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan came to here 12 months ago, really didn’t think she would settle as she is 95 and was very independent but the staff here have made her settle very quickly and go above and beyond for her. Nothing is any trouble. This is all we needed to know me nan was in safe hands.
Giving that these workers
are working tirelessly during this pandemic they have done amazing keeping everybody safe. We are really grateful of all you have done and continue to do the work doesn’t go unnoticed and we are really appreciative for everything you do. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Luke F (Grandson of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is 99 and recently moved into the home after living in her family home for 60 years. Understandably she wasn't thrilled at this but the staff have been extremely welcoming and have gone above and beyond on a regular basis for her. They have given us regular updates throughout the pandemic
and have allowed us to speak to her and visit remotely when possible. This is the happiest she has been in a long time and the care she has been given has been exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicky G (Granddaughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Fazakerley House do an incredible job looking after the residents especially during COVID lockdown where they played a very important role keeping my nan safe. They are very professional, caring and respectful of people who live there which makes Fazakerley House an amazing care home. I’m
extremely grateful for everything they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine D (Daughter-in-law of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law was very happy during the two short respite periods he spent at Fazakerley House. The staff all knew his name which is important so that he felt settled. I felt that nothing was too much trouble and that any difficulty could be overcome and dealt with. The house itself is very welcoming
and the lounges have modern decor, they have gone to great lengths to make it a home and not an institution.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy G (Daughter of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is really good. This staff team are excellent and work really hard, continuing to improve their service. Food, drink and the standards of cleanliness are extremely high and the opportunity for residents to access the local community with twice-weekly trips out are a lifeline to independence
that my dad was worried about.
Can’t wait to see what they have planned for the rest of the year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Fazakerley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Fazakerley House Care Home is calculated as follows: ( (324 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 383 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fazakerley House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jane

Jane Furlong

Job Title: Home Manager

Introducing Jane Furlong
Home Manager at Fazakerley House, Prescot


What does ‘kindness’ mean to you?


“Person-centred care and respecting peoples’ dignity.”


As a dedicated healthcare professional, Jane has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jane closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jane remarked:


“Achieving goals and getting good outcomes”


Outside of work, Jane is very family orientated and loves spending time with her grandchildren. She also enjoys going on regular holidays.


If you would like to find out more about Fazakerley House, Jane would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.