Fazakerley House Care Home has a Review Score of 9.8 (9.841) out of 10, based on 32 reviews in the last 2 years. Over all time Fazakerley House Care Home has 82 reviews.
Review from James H (Nephew of Resident) published on 1 March 2019
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Overall Experience
4.0 out of 5
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Review from Lenard G (Resident) published on 18 December 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Frances M (Resident) published on 24 October 2018
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Overall Experience
5.0 out of 5
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Review from B R (Daughter of Resident) published on 5 July 2018
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Overall Experience
4.0 out of 5
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Review from Julie N (Daughter of Resident) published on 9 May 2018
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Overall Experience
5.0 out of 5
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Review from S S (Resident) published on 27 April 2018
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Overall Experience
5.0 out of 5
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Review from Leonie B (Resident) published on 26 April 2018
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Overall Experience
5.0 out of 5
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Review from Gordon C (Resident) published on 27 March 2018
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Overall Experience
5.0 out of 5
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Review from Joe F (Resident) published on 27 March 2018
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Overall Experience
4.0 out of 5
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Review from J R (Respite Resident) assisted by family/friend published on 5 January 2018
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Overall Experience
4.0 out of 5
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Review from Margaret R (Resident) published on 21 December 2017
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Overall Experience
5.0 out of 5
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Review from Stephen M (Respite Resident) published on 15 December 2017
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Overall Experience
5.0 out of 5
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Review from May G (Resident) assisted by family/friend published on 1 December 2017
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Overall Experience
5.0 out of 5
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Review from D C (Daughter of Resident) published on 25 September 2017
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Overall Experience
5.0 out of 5
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Review from Anthony S (Relative of Resident) published on 12 September 2017
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Overall Experience
4.0 out of 5
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Review from B B (Daughter of Resident) published on 8 September 2017
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Overall Experience
5.0 out of 5
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Review from Susan K (Relative of Resident) published on 8 September 2017
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Overall Experience
5.0 out of 5
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Review from Dawn L (Niece of Resident) published on 8 September 2017
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Overall Experience
4.0 out of 5
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Review from Jennifer G (Resident) published on 5 September 2017
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Overall Experience
5.0 out of 5
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Review from Peter D (Resident) published on 7 August 2017
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Overall Experience
4.0 out of 5
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The Review Score of 9.8 (9.841) out of 10 for Fazakerley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.841 for Fazakerley House Care Home is calculated as follows: ( (324 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 383 Ratings = 4.841
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fazakerley House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2022
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Job Title: Home Manager
Introducing Jane Furlong
Home Manager at Fazakerley House, Prescot
What does ‘kindness’ mean to you?
“Person-centred care and respecting peoples’ dignity.”
As a dedicated healthcare professional, Jane has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Jane closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Jane remarked:
“Achieving goals and getting good outcomes”
Outside of work, Jane is very family orientated and loves spending time with her grandchildren. She also enjoys going on regular holidays.
If you would like to find out more about Fazakerley House, Jane would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
