Fazakerley House Care Home

Park Road, Prescot L34 3LN
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9.8 82 Reviews
  • Fazakerley House Care Home, Prescot
Offering bespoke residential and residential dementia care, Fazakerley House care home is situated in the peaceful residential area of Prescot, in Merseyside.

There is much to love about this welcoming setting; residents enjoy spending time at the hair salon, in the sunny conservatory or going on trips out exploring the local area in the minibus. If they prefer the comforts of home, or are unable to venture outside, residents can also enjoy relaxation time in the range of en-suite and premier bedrooms.

Residents also benefit from quality meals prepared by the in house catering team. Recognising the nutritional requirements of older people, the team offer a wide variety of meals to be enjoyed in the spacious and welcoming dining areas. During the warmer months, the peaceful garden is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

The care provided at the home is second to none. The care team apply their experience to get to know residents' care needs, carrying out regular reviews so they are able to respond to any changes. But on top of this, they also work hard to make sure residents know they are valued as an individual, offering a range of opportunities for them to get involved in things that they enjoy.

Leading by example, the home manager prioritises resident wellbeing at all times, ensuring that Fazakerley House is a happy place to live for every resident.

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Care Provided by Fazakerley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jane Furlong (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Facilities

  • Gardens
  • Minibus or other transport
  • Residents Internet Access

Fazakerley House Care Home Reviews (82)

Total of 82, showing 81-82
9.8

Fazakerley House Care Home has a Review Score of 9.8 (9.841) out of 10, based on 32 reviews in the last 2 years. Over all time Fazakerley House Care Home has 82 reviews.

Overall Experience

  • 62
  • 19
  • 1
  • 0
  • 0

Date Published

82
7
14
32
50

Review from Keith C (Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here because the staff are helpful there. I like the food here. I have found a friend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Review from T B (Resident) assisted by family/friend published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Instead of wasting money and time sending things like this back, it would be better spent on light bulbs. My father was told he couldn't have one because of budgets!! We bought some ourselves last week.
The form was signed on behalf of our father as he cannot now use his right hand. Also since completing
this, the staffing has gone to pot, with residents being left in bed until midday without drinks. Improvements required.

Reply from HC-One, Careline Team at Fazakerley House Care Home

Thank you for taking the time to complete a review.
I would like to reassure you that there is no issue with our budgets and we have plenty of stock and the ability to order as many light bulbs as we need.


I was sorry to hear when I first started, that some residents were not being assisted until late morning, so I put in place a robust system that made sure that all residents were assisted at a respectable time, to ensure they received the food and fluids that they required.


Facilities

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Fazakerley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Fazakerley House Care Home is calculated as follows: ( (324 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 383 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fazakerley House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Jane

Jane Furlong

Job Title: Home Manager

Introducing Jane Furlong
Home Manager at Fazakerley House, Prescot


What does ‘kindness’ mean to you?


“Person-centred care and respecting peoples’ dignity.”


As a dedicated healthcare professional, Jane has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jane closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jane remarked:


“Achieving goals and getting good outcomes”


Outside of work, Jane is very family orientated and loves spending time with her grandchildren. She also enjoys going on regular holidays.


If you would like to find out more about Fazakerley House, Jane would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.