Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool L32 5TD
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9.8 96 Reviews
  • Kirkby House Care Home, Liverpool
At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.

The catering team at Kirkby House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kirkby House like to learn about each resident’s hobbies and interests, allowing them to design a comprehensive activity programme full of things residents enjoy. They also recognise the significance of community, so from building relationships with the neighbours in local community groups and schools to arranging sightseeing trips in the local area, Kirkby House encourages residents to take an active role in the Kirkby community.

There's something for everyone at the friendly and welcoming care home, with a very popular wellbeing and activities plan consisting of events and activities, including a regular coffee morning. There is also a hair salon and sensory garden where residents can relax. So whether you're looking to get involved with the activities or events or would prefer to enjoy the slower pace of life, you can rest assured knowing that you have all the support you need.

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Care Provided by Kirkby House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracey Conlin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Kirkby House Care Home Reviews (96)

Total of 96, showing 1-20
9.8

Kirkby House Care Home has a Review Score of 9.8 (9.798) out of 10, based on 19 reviews in the last 2 years. Over all time Kirkby House Care Home has 96 reviews.

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Review from N W (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On researching care homes I read each review for Kirkby House and came across one that began - ''if you're in the awful, heartbreaking position where you have to find a care home for your loved one, you can rest assured that Kirkby House is a fantastic place for them.'' - I was in that exact predicament
I had done various 'care home tours'' - I arrived 'un announced' which was not a problem (this was a big decision, involving 'my mum') I noticed immediately how clean it was, the residents looked cheerful, happy and content, a food menu on display to view what had/would be eaten, various daytime activities, numerous visiting areas to visit in, access to an outside maintained secure garden - my mum loved being outside in the garden at her home. The atmosphere was that day and still is to date lovely, friendly, and welcoming. (Christmas was beautiful/special) Every member of staff is outstanding, going above and beyond with care and love. I can honestly say that Kirkby House is the best.

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Review from L W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my mum going to Kirkby House her dementia had progressed resulting in her decline, her personal care, eating, taking plenty of fluids, and getting lost outside had become much worse.
We sat down with Mum expressing our concerns for her safety and asked if she would like to go and visit Kirkby
House, we did this for a week or so while getting support from mums social worker, thankfully mum had agreed she would like to go and live at Kirkby House (this was during September 2024).
It is now 4 months on and Mum is doing amazingly, all her needs are met, and mum is safe and settled at Kirkby House.
The family cannot thank the staff enough for the amazing work that they provide for Mum, all her dietary needs are met, and mum is provided with everything at the home while the family still maintains some normality for Mum in the outside world, she can still do the things she wants outside the only difference is family members will take mum out and then bring her back to the home.
Thank you.

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Review from J M (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a good care home then look no further than Kirkby House. It is like one big extended family. Lovely, bright, and clean. All the staff are friendly and approachable and treat the residents like they are members of their own family. They all contribute to this being a lovely home
to live in. You can feel the happy vibe as soon as you walk through the door.

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Review from Sharon W (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely over the moon Mum has moved to Kirkby House, the care Mum is given is amazing, there is a lovely friendly atmosphere, Mum is never bored or left alone, always something for her to do, the menu is great, Mum never goes hungry. 11/10, Brilliant.

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Review from Jean F (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mum is getting. I can rest easy at night knowing she is safe and getting the care she needs. The staff are all pleasant, friendly and very approachable. They put the needs and requirements of my mum at the forefront.

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Review from J M (Friend of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent I have no complaints to make. The facilities are clean and comfortable and catering is good. The staff are caring and helpful; the general atmosphere is warm and visitors are welcomed. I would recommend this care home without hesitation.

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Review from D R (Niece of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the niece of a resident at this care home. The residents are looked after very well. The care staff are all kind and supportive to the residents and treat them with dignity. The facilities are very good and the staff is very helpful. Good positive feelings when myself and other members of my family
come to see our auntie.

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Review from John A (Brother of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been a visitor to Kirby House for about 1 year, we have to say both are very impressed with the overall care and professional way the staff present themselves and the wonderful reception we get when we visit. The home is always very clean and organised. My sister is well cared for.

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Review from G S (Daughter-in-law of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, caring atmosphere with helpful and attentive staff. It's reassuring to know my mother-in-law is being well cared for.

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Review from Philip S (Son of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Kirkby House for just over three years, and I have seen a significant improvement in her physical and mental health since she first arrived. I cannot thank the staff enough.

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Review from Catherine (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is really happy in the home, and we are very pleased with it. Mum has been there a number of years, and as her condition has changed, the home has adapted the provision of care. It is a happy and friendly place to visit.

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Review from D M (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Kirkby House, we didn't think she would settle as quickly as she did. She is well looked after and catered for and the staff and management are always on hand to speak to. The elderly have a lot of activities to keep them occupied. I would recommend this care home.

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Review from T C (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Kirkby House have made a difficult time so much easier. Mum is settled and seems happy in her new surroundings. I get the impression that residents are like family to them all and I have no worries at all. Thank you to you all.

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Review from P C (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are pleased with the care our mum receives. We feel confident in leaving Mum in the care of the lovely staff. They are very approachable and friendly. It is obvious they all work very hard.

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Review from E C (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for in this home now for 18 months. Throughout that time, they have treated her and my family with great care, kindness, dignity and respect. Their communication to us has been great during this time and I would highly recommend Kirkby House to anyone looking for a care home for
a member of their family.

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Review from Marilyn W (Daughter of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Kirkby House for nearly eight years until 21/12/2023 when she sadly passed. In all those years we as a family have never had any cause for complaint. The staff are second to none, nothing was ever a problem. My mum was very happy there. She was safe, well looked after by staff
that really care. Every time I went on a visit there was some sort of activity going on. In my opinion it's a fantastic home with fantastic staff.

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Review from Alison J (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by all staff at Kirkby House is excellent and I would recommend this care home. The rooms are clean, spacious and well-maintained. There is always a warm welcome here and everyone goes above and beyond to help support families.

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Review from Angela K (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went for respite, the staff were some of the most caring people I have ever met they should be so proud of themselves. They were exceptional in all areas. Well done Kirby House, you deserve the highest recognition.

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Review from Alan R (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you're in the awful, heartbreaking position where you have to find a care home for your loved one, you can rest assured that Kirkby House is a fantastic place for them. The staff are all lovely, the home is spotlessly clean and bright, and the management are always warm, approachable and accommodating.
Nothing was ever too much trouble for any of the staff who work tirelessly to provide the best possible care. I honestly can't recommend Kirkby House Care Home enough.

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Review from C O (Niece of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was taken to Kirkby House Care Home in December. From the hospital putting her down, to going into Kirkby House she has thrived in every way. The staff cannot do enough to help, even the admin staff. It is so clean, with no smells and the girls are lovely. Residents are well looked after, I
would recommend the home to anyone. They definitely need to be at the top of the pay scale.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Kirkby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Kirkby House Care Home is calculated as follows: ( (183 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkby House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Tracey

Tracey Conlin

Job Title: Home Manager

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”


Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.


She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.


When asked what she enjoys most about
her role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”


Away from work, Tracey likes to spend her spare time reading and watching films.


Frequently Asked Questions about Kirkby House Care Home

What types of Care is Kirkby House Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kirkby House Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kirkby House Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Kirkby House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Kirkby House Care Home to the centre of Liverpool?

6.3 mile(s) as the crow flies, distance by road may be significantly further.