Review from Jess L (Grandson of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience

Kirkby House has provided great care for my grandmother for all of the time she has stayed there. The staff are very friendly and take great care of the residents.
Would highly recommend this care home.

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Review from P J (Son-in-law of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

There is always a warm welcome when we visit Kirkby House, it is a comfortable and happy place providing excellent care. The rooms here are spacious and clean and residents are well looked after.
The staff are all very welcoming, communication is good and nothing is too much trouble.

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Review from Victoria B (Granddaughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience

My mum was well looked after during the 6 months she was a resident.
I cannot thank the staff enough.

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Review from Sarah N (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

Fantastic friendly staff treat my mother like their own.

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Review from Susan T (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience

Would just like to thank every single member of staff, carers, chefs, cleaners, and everyone who makes the care home work.
Our family are lucky to have you looking after our mam.
Thank you so much.

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Review from Monica Y (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience

I really cannot fault Kirkby House Care Home and the staff there. My mother is happy, comfortable and well cared for. The rooms are clean, modern and spacious with lovely views of the gardens. The staff care for my mother as if she were their own mother, which is comforting, especially in times of lockdown.

The staff are always willing to go the extra mile to ensure we can maintain contact with our loved ones; I am able to FaceTime my mother when visits are not possible. I am so grateful mum could obtain a place there in September 2021.

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Review from Maria H (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

The staff are excellent in the work that they do. Could not be more proud in leaving my mum in Kirkby House.

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Review from Marie S (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

My mum is getting well looked after couldn't ask for a better bunch of girls to be looking after my mum. Nothing is too much trouble for them, would recommend Kirby House to anyone.

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Review from Paul R (Son of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience

Mum's always clean and well cared for. The staff are always polite and patient with Mum.
I always get the feeling that Mum is treated as one of the family by the staff and it makes a huge difference to her last placement.
All in all, very happy and a big thank you to all the staff!

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Review from Graham H (Son of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience

Kirkby House Care Home have treated my mother with care and compassion since she moved here. I feel confident that she has received the best care that she could have had.

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Review from N S (Daughter-in-law of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience

The timing has been a little bit crazy with not being able to visit from the day after my mother-in-law went in but the staff have always been very reassuring and communication has always been great. We feel like she has been loved and cared for and are now happy we can come in for visits. Thank you.

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Review from Neil B (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience

My mum entered Kirkby House a day before the final lockdown in 2020. This was hard as we weren't able to see her or how she was settling in. The staff arranged window visits when it was allowed and Facetime calls so we could see her. The staff helped reassure me that she was well looked after and she

has settled in really well. I am more than happy with how she has been treated and the level of care she receives.

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Review from Patricia S (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

Cannot fault the level of care provided for my mother, the staff are lovely, very caring and helpful, keeping us informed of everything.

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Review from Carla L (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience

My dad was so sad when he lost our beautiful mum to vascular dementia and needed 24-hour care. The staff in this care home are honestly fantastic with my dad, he's really settled in now and even has a friend to talk to. If you want your loved one to be cared for and looked after this is definitely the

best place. I can't thank the staff enough for keeping Dad safe especially in the last 12 months - all the staff deserve a raise.

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Review from D H (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

Mum was residing in Kirkby House for three years following many years of difficulties at home. The care and support given to both Mum and our family; was fabulous.
The staff treated Mum with dignity and respect all of the time and always made our family welcome when we visited, often after long journies

to Liverpool.
Towards the end of Mum's life, the staff treated her like their own; showing love and kindness all of the time.
I would like to take this opportunity to thank the wonderful staff at Kirkby House; who are amazing.

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Review from T H (Son-in-law of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

A lovely homely environment.
Staff very kind and caring.
Nothing ever a problem.
Patient treated with respect and dignity.
Also fun and enjoyable for the clients.

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Review from Jeanette D (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience

Kirkby House has cared for my Mum for 3 years. She died on 3rd January 2020. I cannot express how grateful I am and we are as a family for the care, kindness and support Mum received whilst she was there. Also, the care and respect given to Mum and us in the difficult weeks, months up to Mum dying.

The staff are second to none and nothing was too much trouble for them. We were kept informed every step of the way and could not have asked for better care for Mum. All staff members were upset at Mum passing and many of them attended the funeral service. That in my view shows their care and compassion. Mum has been happy there and enjoyed the days out and all the activities such as singing, dancing etc. I would not hesitate to recommend Kirkby House to look after loved ones.

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Review from Sandra C (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience

Mum was at Kirkby House for three years in total. We didn't want Mum in a care home as we had cared for her in her own home for years previously, but it became impossible as her dementia progressed and safety was a big issue. To add to the dilemma, Mum had been to another home for six weeks respite,

which had not been a good experience.
The first day Mum arrived at Kirkby House, the staff were unbelievable with supporting us as well and throughout Mum's stay that carried on. They all made Mum's and our lives easier to cope with the terrible illness. What we and the extended family and friends witnessed was the care and genuine fondness the staff have for all the residents and whilst life is not always perfect, it was always a good atmosphere. Lots of activities, singers, dances parties and other celebrations throughout the year.
Mum loved her food, and it was all home-made as well as lots of cake which is so important.
Thank you to all the wonderful, caring staff at Kirkby House.

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Review from M B (Niece of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience

Kirkby House is a lovely, warm, friendly environment. My auntie is well cared for and the staff are all caring of her. Her health has improved greatly in the two years she has been here.
My only issue would be the food - she does not really like it - she is a bacon ribs person! She prefers custard,

rice pudding and yoghurts to heavy cakes.

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Review from K M (Brother of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience

My sister is very happy in this secure and caring environment. The carers are helpful and accommodating in all respects.

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Kirkby House Care Home

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