Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool L32 5TD
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9.8 96 Reviews
  • Kirkby House Care Home, Liverpool
At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.

The catering team at Kirkby House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kirkby House like to learn about each resident’s hobbies and interests, allowing them to design a comprehensive activity programme full of things residents enjoy. They also recognise the significance of community, so from building relationships with the neighbours in local community groups and schools to arranging sightseeing trips in the local area, Kirkby House encourages residents to take an active role in the Kirkby community.

There's something for everyone at the friendly and welcoming care home, with a very popular wellbeing and activities plan consisting of events and activities, including a regular coffee morning. There is also a hair salon and sensory garden where residents can relax. So whether you're looking to get involved with the activities or events or would prefer to enjoy the slower pace of life, you can rest assured knowing that you have all the support you need.

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Care Provided by Kirkby House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracey Conlin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Kirkby House Care Home Reviews (96)

Total of 96, showing 61-80
9.8

Kirkby House Care Home has a Review Score of 9.8 (9.798) out of 10, based on 19 reviews in the last 2 years. Over all time Kirkby House Care Home has 96 reviews.

Overall Experience

  • 82
  • 14
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Review from Michaela P (Granddaughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my Nan I can see how happy and well looked after. The food menu offers a variety of food so residents have a choice. They have daily activities such as Bingo which my Nan enjoys and if I visit during an activity I will join in with her. My Nan has made friends since being at the care
home which has helped her. The staff have been really helpful and my Nan loves them.

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Review from Marie H (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirkby House is very clean and tidy. Staff very nice and mum is settled well. We are very happy.

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Review from Susan P (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing.
Mum is always very well presented, hair always done.
And the main thing to me is that Mum is well looked after and safe.

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Review from Carol H (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. We knew when we visited that Kirby House would be the best place for mum to be.
As a family, we are very pleased.

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Review from Daniel M (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and content and as a family we are pleased with everything.

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Review from Ellen S (Sister of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From what I have seen, I think Kirkby House is very good and they look after the people in their care very well.

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Review from Marcella H (Daughter of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a very hard decision to put mum in a care home but we couldn't cover 24hours a day which mum needed. We viewed a lot of care homes, Kirby House stood out for me. Staff are lovely and do all they can to make mum feel at home. It takes a lot of pressure off us knowing mum is well looked after.
Mum does miss her country and western nights out but she's made friends here.

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Review from Patricia G (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for my mother constantly for over two years as a family she became unsafe to be left for even half an hour between shifts.The decision to have her in 24-hour care was the last resort after reviewing and viewing several different homes we made the decision to put her in Kirby House Care
Centre. She has been here for over six months and settled well. The staff are marvellous and she has made friends.

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Review from Edward C (Son of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has got on really well since residing here, she is more responsive and has put on weight. She has her ups and downs but importantly, she is more aware of things going on around her and has improved in leaps and bounds.

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Review from Barbara W (Friend of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy to know that my friend is being very well looked after and cared for. I feel that it has allowed the family to enjoy their time spent with her.

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Review from Elizabeth H (Friend of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like Kirkby House Care Centre because of the staff and residents are well looked after.
It is a very lively place to be in which is a good thing.

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Review from Derek E (Son-in-law of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been here for nearly 2 years. We could not wish for nicer staff to look after her.


She is cared for 24 hours a day and is well loved, the home is always clean and accidents are cleaned up straight away.


The residents are kept clean and treated with dignity. There is always someone

to help and say hello.

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Review from Karen G (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Kirkby House, the staff really make it and Mum is happy. I just wish that there could be more activities in the day and seven days a week.

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Review from Elaine E (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like Kirkby House because it's friendly and very local for Dad. The staff have a great sense of humour, I'm happy that Mum is happy.

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Review from Diane J (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed on respite many times and I was very happy with everything, so when the time came for permanent care, Kirkby House was obviously our choice.


Mum has been at Kirkby House for over 2 years now and we are still very happy, and Mum is too.


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Review from Angela A (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On our first visit to Kirkby House we were very impressed with the staff. Happy residents and the overall feel of the homely environment.

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Review from Stephen M (Son of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What impressed me was I was able to call and view without an appointment. It is a lovely homely atmosphere. Plenty going on and a pleasant smell!

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Review from James C (Son of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing three other homes I decided I liked Kirkby House the best and I'm happy with my choice.

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Review from B M (Son of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We decided to put Mum into Kirkby House as we were very happy after viewing. Kirkby House meets Mum's needs and that makes it so much easier for me.

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Review from Elaine S (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have lived in Kirkby House for nearly two years. They have both settled in very well and received excellent care. Both have had health scares but have always received prompt and expert assistance and if requiring hospitalisation have returned to Kirkby House and made a good recovery.
Overall I would say the staff are marvelous and do a great job. My only criticism (and it's not vital) is that all the rooms are not en-suite!

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Kirkby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Kirkby House Care Home is calculated as follows: ( (183 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkby House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Tracey

Tracey Conlin

Job Title: Home Manager

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”


Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.


She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.


When asked what she enjoys most about
her role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”


Away from work, Tracey likes to spend her spare time reading and watching films.