Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool L32 5TD
Submit a Review
9.8 96 Reviews
  • Kirkby House Care Home, Liverpool
At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.

The catering team at Kirkby House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kirkby House like to learn about each resident’s hobbies and interests, allowing them to design a comprehensive activity programme full of things residents enjoy. They also recognise the significance of community, so from building relationships with the neighbours in local community groups and schools to arranging sightseeing trips in the local area, Kirkby House encourages residents to take an active role in the Kirkby community.

There's something for everyone at the friendly and welcoming care home, with a very popular wellbeing and activities plan consisting of events and activities, including a regular coffee morning. There is also a hair salon and sensory garden where residents can relax. So whether you're looking to get involved with the activities or events or would prefer to enjoy the slower pace of life, you can rest assured knowing that you have all the support you need.

Show Kirkby House Care Home on the Map

Care Provided by Kirkby House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracey Conlin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Kirkby House Care Home Reviews (96)

Total of 96, showing 81-96
9.8

Kirkby House Care Home has a Review Score of 9.8 (9.798) out of 10, based on 19 reviews in the last 2 years. Over all time Kirkby House Care Home has 96 reviews.

Overall Experience

  • 82
  • 14
  • 0
  • 0
  • 0

Date Published

96
7
15
19
77

Review from Susan S M (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's brilliant, mum has settled so well and the staff are great/brilliant, can't find fault.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela (Daughter of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy that mum is at Kirkby House. We were recommended by a friend and are so glad we looked at and chose Kirkby House. Very happy with care that mum is getting that we can't provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret B (Daughter of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We think Kirkby House Care Centre is lovely. My husband has a degree in Mental Health Nursing and when we visit, my husband always says that Kirkby House Care Centre is one of the best care homes has ever seen. Staff are lovely. The manager is very helpful and knowledgeable. Dad says he never stops
eating. I would recommend Kirkby House Care Centre.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mrs W (Resident) assisted by family/friend published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt! I would recommend Kirkby House Care Centre all the residents are all cared for well and look very presentable at all times. As a family, we are very pleased and think it's excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret D (Wife of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my husband being at Kirkby House its so very homely and warm and girls are very kind. If any of the answers were dissatisfied I would not have my loved one staying there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael W (Son of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family chose Kirkby House for dad, because when we visited the place was clean and the staff were helpful. It was great to see interaction around the home we felt it was just like dad being at his home with lots of new people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce B (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care provided to mum, the trust we had in staff to take mum out for events. Kirby House is a very happy home to live in or visit. I feel that the end of life care shown to mum was incredible and so very nice and peaceful and we couldn't have asked for more from the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Demi H (Granddaughter of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fab with my nan and I don't worry about her any more, when ever I need someone to talk to there is someone always there. The room is always clean and I like the way we can come at any time of the day. When I see my nan looking a bit sick or tired the staff always listen to me. I don't
have anything bad to say about this place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debi D (Daughter of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I made the choice to put my dad in a home as I couldn't look after his 24/7 needs I was very reluctant, but my dad being in Kirkby House I couldn't be happier. I know dad's needs are met, my dad is content where he is and so am I, all the staff are lovely and all the residents are well looked after.
The staff keep me informed with everything with my dad I couldn't recommend them enough, how much of a weight it has taken off me knowing I go home and my dad is safe and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William H (Husband of Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home and the area is beautiful. There is a decent bus service so I can visit my wife daily and car park facilities. The staff are very good, I am happy with all her care and I know she is HAPPY.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in the care of staff at Kirkby House since March 2015. Staff were so very kind and caring. My mother had Alzheimer's and needed full time personal care. In January 2016 her condition deteriorated. Staff gave the most amazing end of life care until she passed away on 24 January 2016.
The staff also looked after my family and me over the last few days, bringing food and drinks to us around the clock.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Swifty (Son of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Kirkby House highly enough. They looked after my mother like she was their own. I could tell what a fantastic relationship they all had with her. In her last days the staff were also wonderful to us, her sons and daughters. They treated us all with compassion and support,
providing us with valid up to date information, and tea! Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Daughter-in-law of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy that my mother-in-law is happy and I'm very glad and pleased.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edward M (Son of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that Mum is staying at Kirkby House. Staff are excellent and more to the point Mum is very happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 3 weeks mum has been here I cannot express my gratitude enough in all the support and genuine caring shown to both mum and myself. My mum has really got the spark back in her eyes, she is so settled, has made lots of friends and has not once asked to return to her home. She looks absolutely amazing.
I cannot thank all involved in her care here enough. They have really made mums stay here such a pleasurable time. I would 100% recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norah (Daughter of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the care my mum receives at Kirkby House. It is a relief to me and my siblings to know that mum is safe and that her daily needs are provided for by such a dedicated team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Kirkby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Kirkby House Care Home is calculated as follows: ( (183 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 228 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkby House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Tracey

Tracey Conlin

Job Title: Home Manager

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”


Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.


She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.


When asked what she enjoys most about
her role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”


Away from work, Tracey likes to spend her spare time reading and watching films.