Review from James P (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

All the staff are really nice and appear to genuinely care which makes the difficulty of dealing with my mum going into a care home much easier to deal with, for which I am extremely grateful.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you for writing a review for Maple Lodge. Your comments are very much appreciated. Kind regards.

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Review from Nicola H (Granddaughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

All staff have been amazing with my grandad since he has been in here. Always very welcoming to me when I come to visit. His room is always clean and he is always given a choice of what he wants to eat. The manager is always happy to answer any questions I have to ask.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you for your view, we do appreciate both your comments and ratings. The team at the home work really hard and so to have their care and support recognised as 'amazing' is a real boost for them. Kind regards.

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Review from Lynn A (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

My mum is happy here and has settled really well. The girls who work here are really lovely. I think more communication on Mum's care like the district nurse or doctor on her care or medication can be relayed to her family.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Many thanks for taking the time and trouble to review Maple Lodge and the care and support they offer to their residents. I have passed your comments regarding 'communication' on to the home manager, of course, as you know, families nominate the main point of contact for the home, with goodwill between family members assisting the circulation of such updates. It is really good to hear that your mum is both 'happy and settled', and your comments about the team will be kindly accepted by them, they work so hard. Kind regards.

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Review from G B (Son of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience

The staff are always polite and friendly, also informative on Mum's progress. I know Mum is in the best place, she is safe and looked after, so my mind can rest.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for your 5* review. The team will be 'over the moon' to know that you are so happy with everything. Kind regards.

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Review from Gail M (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for a number of years and is very content living in Maple Lodge. She is very well cared for ad we are all treated as part of the family, The staff are universally lovely and very professional.
I have been given peace of mind that she is safe and cared for.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you for your wonderful review of Maple Lodge. Your comments regarding the care and attention provided by the team are very much appreciated. Kind regards.

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Review from D P (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

From my experience staff are always friendly. It would be nice, however, if staff could help her watch television in her room. We bought a TV in for her, but it doesn't appear to be working.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for your review. We will certainly look at why the tv appears not to be working! Kind regards

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Review from Beverley F (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

My dad has been living in Maple Lodge for just over a year. The staff have managed his care extremely well in very difficult times. When we are able to visit they are always welcoming and cheerful. Dad is well looked after.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for your review, we do appreciate you taking the time and trouble to give us feedback on our care and services. Times have been difficult but the team continue to deliver fantastic care, fingers crossed we can enjoy a much more sociable year with family and friends in 2022. Kind regards.

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Review from P N (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

Mother in the home - she is looked after by the excellent staff. She loves the banter with them. Always on the end of the phone to talk to (the staff). Friendly staff. Clean and tidy. Mother always looks clean and dressed nice.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for leaving such a great review for Maple Lodge, it is very much appreciated as the team work so hard to ensure the very best of care and attention is provided for all residents. Kind regards.

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Review from P O (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

All so friendly and happy to help Mum when she needs it. Mum is always nice and clean and her hair always looks lovely.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for taking the time to write a review of Maple Lodge. Your ratings and comments are very much appreciated. Kind regards.

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Review from J D (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

My mum came into Maple Lodge last year and has settled really well. All the staff love her and get on with her, it's a really nice place.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you for your review, we are pleased that you particularly highlight the care and attention your mother receives from the team at Maple Lodge, everyone works so hard to ensure that our residents are happy, safe and well. Kind regards.

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Review from Carol L (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience

Fantastic all round!

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Wow! What a great review and very much appreciated by the team at Maple Lodge who work so hard to ensure all are well, safe and happy. Kind regards

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Review from Audrey B (Sister of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience

Staff always helpful and very friendly would recommend this home. My sister has been well looked after.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for taking the time and trouble to review Maple Lodge and your ratings, we do appreciate it. Kind regards

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Review from Frederick D (Friend of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience

Find people and place ok.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for taking the time and trouble to review Maple Lodge, we do appreciate it. Kind Regards

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Review from June B (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience

Staff are friendly. Mum has settled in well.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for your review, it is appreciated. Kind regards

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Review from Lesley D (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience

Nothing but praise for everybody at Maple Lodge.
As a family, we feel secure in the knowledge that all of Mum's needs are met.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for taking the trouble to write a review for Maple Lodge. Your 5-star review is very much appreciated. Kind regards.

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Review from Andrew M (Son of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience

Mum moved into Maple Lodge in March 2020, just before the first lockdown. I am extremely grateful for the care taken by the home in looking after her and protecting her in those difficult and confusing times.
When access to Mum became available, the home enabled us to have contact with Mum as much

as reasonably possible. Throughout Mum's time at Maple Lodge, we were allowed contact with Mum through daily telephone calls. The staff were so helpful and cooperative in ensuring wherever possible that there was daily communication with Mum.
Sadly Mum now needs nursing care and has had to move to a newhome for this. Both myself and my sister will always be grateful to all the staff, who showed so much love and compassion towards Mum during her stay with them. We shall also be grateful for the welcome we received from the staff each time we visited Mum.
We always felt Mum was in safe and caring hands whilst at Maple Lodge and were so sad her changing needs, required her to leave there.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you for your review, it captures some really important information about how caring this home is and how much the staff want nothing but the best for their residents and family members. Your comments are very much appreciated. Kind regards.

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Review from Gillian D (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience

My dad has been in Maple Lodge Care Home since 25th June 2021. Within 2 weeks of his stay, he had put weight on and looked so healthy. The home is clean, fresh and spacious. Staff are attentive, and nothing is too much trouble. During a period when my Dad was unwell, all staff were able to give me an

up to date report during the day and night and helped him through his recovery. They treat all residents with respect and demonstrate individualised care.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for your review of Maple Lodge. We appreciate your feedback and thank you for detailing your experience of moving your father to the home. That will be very helpful for others looking for care. Kind regards.

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Review from Gillian C (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience

My dad has been a resident of Maple Lodge since 2018. What first impressed me about the home was the cleanliness. Staff are welcoming and considerate and most importantly they are always happy, which says a lot. The care and consideration from both the management and staff are delivered to a very high

level. Thanks to the staff in the home, my dad who was on end of life treatment last year for several weeks, is happy and well. That should tell you a lot! After a period in hospital, he could only be mobilised with the use of a hoist, thanks to the staff, whilst supported on both sides, he can walk again. That is quite an achievement! I would not hesitate to recommend Maple Lodge to anyone needing either respite or long term care for a relative. During the lockdown, it was a difficult time for everyone, but knowing my dad was in Maple Lodge gave me huge peace of mind, he was safe and well looked after.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you for your wonderful review and the story of your fathers experience in Maple Lodge. We are sure that it will be very helpful for those searching for care. We do appreciate it. Kind regards.

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Review from John C (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

Visit to my mum on 21st April, during the visit my mum was clearly upset and not on form this day. A carer has sat with her all morning looking after my mum. All the staff were constantly trying to cheer her up, it was a tough visit but I felt really at ease with the staff who were looking after my

mum. I thank the care home staff so much, they were brilliant.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you for your review which displays how life can be in a care home. Not everyone feels at their best every day, but this is when the care team come into their own and use all of their skills to support our residents in the best way possible for them as individuals. Thank you for our 5's they are much appreciated. Kind regards

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Review from Karen M (Granddaughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience

My grandma has never looked so well since she joined Maple Lodge. Staff are attentive and treat my grandma like she's one of their family. Nothing seems too much trouble for the staff and when you call they're always so friendly on the phone too. Can't thank the staff enough for all they've done for

my grandma, especially during the lockdown when we weren't able to visit.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for taking the time and trouble to review Maple Lodge. Your kind comments are very much appreciated. Kind regards.

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Maple Lodge Care Centre

Care Provided by Maple Lodge Care Centre

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Funding & Fees Guide for Maple Lodge Care Centre

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