Maple Lodge Care Centre

Arncliffe Road, Liverpool L25 9PA
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9.7 52 Reviews
  • Maple Lodge Care Centre, Liverpool
Maple Lodge Care Centre care for 45 residents. The home aspires to the highest standards of dementia care.

Residents are cared for in a 'person-centred' way by ensuring care plans reflect an individual's preferences, choices and tastes as well as medical and healthcare needs. Incorporating new care technology and methods wherever possible.

The home is available for short term respite care as well as for residents to make it a 'forever home'. Maple Lodge has secure gardens and good wheelchair access, as well as a packed social itinerary.

Please view the Dovehaven Facebook page for further insight into life at the home.

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Care Provided by Maple Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Warren Benton (Regional Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Maple Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £973
    • Self-Funded Residential Dementia Care from £973
  • (these prices are only a guideline, please contact Maple Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private visitor car park to the front and rear of the home


Maple Lodge Care Centre Reviews (52)

Total of 52, showing 41-52
9.7

Maple Lodge Care Centre has a Review Score of 9.7 (9.664) out of 10, based on 10 reviews in the last 2 years. Over all time Maple Lodge Care Centre has 52 reviews.

Overall Experience

  • 37
  • 15
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Date Published

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Review from Elaine G (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the time that my mum has been a resident, she has been very well looked after. The staff genuinely care about the resident's and are kind and attentive. Even though they are incredibly busy they often take time to talk to mum even though she is not a great talker these days. Mum is treated with dignity
at all times.

Reply from Alison Foreman, Head of Sales and Marketing at Maple Lodge Care Centre

Thank you very much for taking the time and trouble to review Maple Lodge. Your comments are appreciated, as the teamwork so hard to ensure that every resident is well cared for. Kind regards.


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Review from Susan S (Daughter of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this very difficult time the care my Mum has received is excellent.
Staff are caring, informative and professional. We feel as a family that our relative is part of their family and they genuinely care for her wellbeing.

Reply from Louise Corris, Home Manager at Maple Lodge Care Centre

Thank you very much for your review and especially your comments about the staff team at the home. Your kind comments are much appreciated.
Kind regards.


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Review from Rita T (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff from Maple Lodge extremely helpful, pleasant and caring.

Reply from Louise Corris, Home Manager at Maple Lodge Care Centre

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Maple Lodge cherish our residents and strive to make our home a happy environment.


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Review from H A (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. There is a wonderful atmosphere throughout the care home. Covid 19 has been handled extremely well and the home is very clean. I would definitely recommend Maple Lodge to anyone whose loved ones need care and I want to personally thank each and every member of
staff for their constant hard work and dedication.

Reply from Maxine Farnworth, Estates Manager at Maple Lodge Care Centre

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Maple Lodge cherish our residents and strive to make our home a happy environment.


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Review from J H (Husband of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always treated me very good, and that goes for my wife too. Have always been polite and have produced a good atmosphere. When NHS has been needed, both in equipment and medics, they have made every effort to secure this.

Reply from Louise Corris, Home Manager at Maple Lodge Care Centre

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Maple Lodge cherish our residents and strive to make our home a happy environment.


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Review from Katy K (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Maple Lodge care home now for 8 months, following the death of my father. The staff have done an excellent job of helping her to settle in and feel safe and of reassuring us as her family, that she is well looked after. Whenever we visited, we were made very welcome. Mum has been
included in all the activities and has enjoyed them. She loves the social side of living at Maple Lodge. As her family, we were reassured she was somewhere filled with caring and supportive staff during the last few months when we couldn't visit.

Reply from Louise Corris, Home Manager at Maple Lodge Care Centre

Thank you for your glowing review, we really appreciate your kind words. I and the team at Maple Lodge cherish our residents and strive to make our home a happy environment.


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Review from Richard G (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring staff who are always helpful when dealing with my mother's issues and communication between myself and the centre is very good.

Reply from Louise Corris, Home Manager at Maple Lodge Care Centre

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Maple Lodge cherish our residents and strive to make our home a happy environment.


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Review from L G (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy home. Good food. Good staff.

Reply from Louise Corris, Home Manager at Maple Lodge Care Centre

Thank you for taking the time to write such a wonderful review, myself and the team at Maple Lodge really appreciate your kind words. Having you happy is all that matters.


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Review from L W (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am looked after very well and I am happy.

Reply from Louise Corris, Home Manager at Maple Lodge Care Centre

Thank you for taking the time to write such a wonderful review, myself and the team at Maple Lodge really appreciate your kind words.


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Review from D L (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is perfect in every way. Very clean and also meals are so good. I am now eating and enjoying, and all the staff are excellent.

Reply from Louise Corris, Home Manager at Maple Lodge Care Centre

Thank you for taking the time to write such a wonderful review, myself and the team at Maple Lodge really appreciate your kind words. Having you happy is all that matters to us and your smile.


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Review from P H (Son of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly/professional staff, even the cleaning staff. Always helpful and keep us informed on all we need to know. Very clean environment too. My mum had been a resident for 5-years, and we have never had an issue.

Reply from Jenny Westwood, Regional Manager at Maple Lodge Care Centre

This warms our heart - thank you for your kind words. The whole team at Maple really appreciate your kind review.


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Review from Julie C (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Maple Lodge is a very happy, friendly home, they work extremely hard.
They are overworked, just wish they had more help from our government.
I feel at ease knowing my mum is cared for and looked after and safe, the care staff are amazing. It's all about the residents in Maple Lodge which I am so happy
with. Cleaners don't stop, amazing.

Reply from Jenny Westwood, Regional Manager at Maple Lodge Care Centre

Thank you for your kinds words and support, we really appreciate your review. Thank you from the whole team at Maple Lodge.


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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Maple Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Maple Lodge Care Centre is calculated as follows: ( (93 Excellents x 5) + (12 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 119 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maple Lodge Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Warren

Warren Benton

Job Title: Home Manager

Welcome to Maple Lodge, where we are dedicated to creating a warm, supportive and homely environment for our residents.